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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 866 Topics
  • 4,061 Replies

866 Topics

P
Runaway Baby
Paul HarleyRunaway Baby
asked in Subscription and payments

Two tracks can't be played simultaneously on two phones

My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones) Both phones are listed in settings - devices?

7
Jaime.
Community Manager
1 year ago
T
Tiny Dancer
tijananicaTiny Dancer
asked in Subscription and payments

deezer premium

I have a problem with Deezer Premium. I have option for “free month” before payment, but when I press that option, returns me back to home page. Can you help me? Thank you.

1
A
1 year ago
S
Runaway Baby
Siillvaa_xoxxRunaway Baby
asked in Subscription and payments

STUDENT

Hi there wanted to know if it was possible to join the student plan as I am a student :) but I can’t seem to find it 

1
A
1 year ago
S
Runaway Baby
StevewizzRunaway Baby
asked in Subscription and payments

account issues

I have premium account we’re 3 can listen simultaneously but only 1 can listen at a time. When a second listener logs in and plays it throws the 1st listener saying there’s another lister and to upgrade to premium. please help fix this 

1
A
1 year ago
J
Runaway Baby
Jon LiangRunaway Baby
asked in Subscription and payments

Charged to my credit card even when I froze the account

I lost my CC on June 29 and immediately froze my account. No payments should be made, but the payment went through anyways. I could not cancel the subscription during this time because my card frozen. Is it possible to get a refund? 

1
Zayn-T
Deezer Legend
1 year ago
N
Runaway Baby
Nathan MikeRunaway Baby
posted in Subscription and payments

Here's what deezer should do...

Hi, I'm Nathan from Tanzania and i've been into streaming services for long now.In Africa, Premium streaming services like Apple Music and Spotify offer their services usually around $2.99 per month. However, deezer charges an insane $10.99 and doesn't include a free plan no more. Nobody here would subscribe to such a high priced music app because they're more options to this that are even cheaper.... Like all around Africa.So imo deezer should lower their prices and should charge money by local currencies, which would be tzs 6,900 or lower. Otherwise very few ppl in this continent will subscribe to u ‼️

1
Superschlumpf
Deezer Legend
1 year ago
B
Runaway Baby
brasiersusan794Runaway Baby
asked in Subscription and payments

re subscribe

I've been switched to Deezer free. Can't re suscribe. I get a notice telling me " User not eligble for this purchase" 

1
Zayn-T
Deezer Legend
1 year ago
B
Runaway Baby
brasiersusan794Runaway Baby
asked in Subscription and payments

subscriptions

I have been switched to Deezer free but my subscription hasn't expired yet. 

1
Zayn-T
Deezer Legend
1 year ago
J
Runaway Baby
jonathan.ARunaway Baby
asked in Subscription and payments

direct debit

Im still getting charged for the last 2 months of subscription and ive canclled it over 2 months ago i would like to know why and i would like to have my money back Many thanks Jonathan

1
Zayn-T
Deezer Legend
1 year ago
M
Tiny Dancer
Max.ReddinTiny Dancer
posted in Subscription and payments

payed for premium but still get adds

I have payed to be able to have the premium but I’m still getting all the ads as if I don’t have it! Then go to change my subscription but it won’t let me as it says I am already subscribed up to it! What do I do to rectify this? 

3
Jaime.
Community Manager
1 year ago
B
Tiny Dancer
BacheporooTiny Dancer
asked in Subscription and payments

deezer family

Hi, I want to add my mom to my Deezer family but the Deezer doesn’t allow her to join the account as we are in different countries.

2
Jaime.
Community Manager
1 year ago
K
Runaway Baby
Kimberly AganRunaway Baby
asked in Subscription and payments

After receiving an email email for 3 free trial, the app only offers one month.

I received an email stating that I could choose a plan for 3 months free. I wanted to try the family plan, but when I went to pay for it/add a card it refused giving me try our FAQ section. Then I went to the app to see if I could get to work from the app, but it was only trying to give me one month free. For obvious reasons I didn't put any payment info. I checked the card in question, it does foreign transactions and has money on it, and is also valid. It still hasn't worked.  

2
Superschlumpf
Deezer Legend
1 year ago
V
Runaway Baby
Vanyo Todorov PopazovRunaway Baby
asked in Subscription and payments

Refund request for Deezer subscription

Hello, Deezer Team. I would like to cancel my subscription and get my money back. I was auto recharged for premium via Paypal. Thanks for understanding. 

4
Superschlumpf
Deezer Legend
1 year ago
I
Runaway Baby
IvandeezerRunaway Baby
asked in Subscription and payments

Subscription problem

When I want to activate my subscription which I have with my mobile provider Yettel it shows popup message with welcome message and that's it. No subscription is activated and there is nothing going on.  

2
Jaime.
Community Manager
1 year ago
J
Runaway Baby
jimmi1976Runaway Baby
asked in Subscription and payments

Deezer email offer

Hi.I left deezer last year due to it being too expensive and today I received an offer of £6.99 for 12 months which is great but when I go to site it has no mention of this.Is this a fake email or new subscribers only. Why was it sent to me?.Thanks

12
Jaime.
Community Manager
1 year ago
E
Runaway Baby
Emma JonesRunaway Baby
asked in Subscription and payments

ive been charged £11.99 and want a refund as some one has hacked my old Facebook account and wabt. a refund

Some one has hacked my Facebook account and I have been charged £11.99 I want a refund please

1
A
1 year ago
D
Tiny Dancer
Doyle19Tiny Dancer
asked in Subscription and payments

need help

Hi ya I payed my music bill then lost all my music and it won't allowed me recent to it has it keeps saying fault 

1
Superschlumpf
Deezer Legend
1 year ago
K
kelloggs
asked in Subscription and payments

incorrect email or password, it won't login

i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in thank you for your attention

12
Superschlumpf
Deezer Legend
1 year ago
L
Tiny Dancer
LorenzoDavidsTiny Dancer
asked in Subscription and payments

deezer doest work

my deezer doesn’t work anymore. Can you please help me what this.

2
Zayn-T
Deezer Legend
1 year ago
E
Runaway Baby
Ernesto.Dreamboy.LucasRunaway Baby
asked in Subscription and payments

Pay

Deezer has  been charging me twice for months now . 

1
Zayn-T
Deezer Legend
1 year ago
P
Runaway Baby
Peter SwinbankRunaway Baby
asked in Subscription and payments

Cancelling subscription

If I cancel my Deezer Family subscription and later re-subscribe, will the tracks, playlists and albums I’ve saved still be accessible when I return?Thanks,  Peter

3
A
1 year ago
C
Runaway Baby
Clarty81Runaway Baby
asked in Subscription and payments

Payment

Hi iv just reactivated my Deezer account via email with offer off £6.99 for 12months & payed it then iv just downloaded Deezer app & signed in & it's not updating so still no premium is back activated what can I do please 

1
Superschlumpf
Deezer Legend
1 year ago
P
Runaway Baby
Pete SuttonRunaway Baby
asked in Subscription and payments

help

I wish to unsubscribe, to this service & just listen for free but its still taking money out of my bank account how do I stop this, has I can't get into my deezer account 

1
A
1 year ago
H
Tiny Dancer
hillbillyTiny Dancer
asked in Subscription and payments

Does Deezer Premium have the same benefits as HiFi?

in the UK, with Deezer Premium, do you get 1411kbit/s FLAC audio?  If so, what is the benefit of Deezer HiFi over Deezer Premium?

5
Jaime.
Community Manager
1 year ago
T
Runaway Baby
taat_aRunaway Baby
asked in Subscription and payments

When choosing a song, a random track starts to play instead

It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.

32
J
Tiny Dancer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE