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One Hit Wonder
Max.Reddin
One Hit Wonder
Jul 2, 2022 10:47 AM UTC

payed for premium but still get adds

I have payed to be able to have the premium but I’m still getting all the ads as if I don’t have it! Then go to change my subscription but it won’t let me as it says I am already subscribed up to it! What do I do to rectify this? 

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3 replies

Superschlumpf
Superuser
Superschlumpf
Deezer "Sonos Master" Legend
Jul 2, 2022 12:58 PM UTC

@Max.Reddin 

Have you subscribed directly on Deezer or via a mobile provider like vodafone?

[he/him] Deezer is music, but Deezer and Sonos is party !
Anonymous
Jul 2, 2022 9:12 PM UTC

@Max.Reddin 

Does the ad play before regular songs or on podcasts?

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    Jul 3, 2022 12:04 PM UTC

    Hey @Max.Reddin please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
    Apologies for the inconvenience

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