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payed for premium but still get adds


I have payed to be able to have the premium but I’m still getting all the ads as if I don’t have it! Then go to change my subscription but it won’t let me as it says I am already subscribed up to it! What do I do to rectify this? 

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3 replies

Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 404 replies
  • July 2, 2022

@Max.Reddin 

Have you subscribed directly on Deezer or via a mobile provider like vodafone?


  • 0 replies
  • July 2, 2022

@Max.Reddin 

Does the ad play before regular songs or on podcasts?


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5262 replies
  • July 3, 2022

Hey @Max.Reddin please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Apologies for the inconvenience