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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 865 Topics
  • 4,060 Replies

865 Topics

A
Runaway Baby
Attila AsztalosRunaway Baby
asked in Subscription and payments

in-app package switching

Hy Deezer!i’m Attila, and my problem is very simple.A few days ago i changed in the app from Premium to Family.the monthly fee was immediately deducted by Apple, but the app still running premium. how long is the transition? and what else can i do? thank you to the answer,i love Deezerbest regardsAttilaxxxxxxx@gmail.com

1
Jaime.
Community Manager
1 year ago
Z
Runaway Baby
zoescorpio1991Runaway Baby
posted in Subscription and payments

family plan

My husband and I have been paying for this deeper family subscription for a while now but for whatever reason the music plays absolutely fine via my handset however even after deleting the app and reinstalling it on my husbands phone he keeps getting a message to say that playback has failed on practically every song he listens to... I've played the same songs on my handset with no problems... I'm going to reduce my subscription back down if this is not resolved as its pointless paying the extra for it not to work.

1
Jaime.
Community Manager
1 year ago
B
Runaway Baby
Baillien JohnRunaway Baby
asked in Subscription and payments

verbindings problemen

Beste, Kan geen playlist meer afspelen, zegt telkens geen playlist aanwezig? Speel via Yamaha reciver.

1
Leonídia.Deezer
Community Manager
5 months ago
C
Runaway Baby
CharltonRunaway Baby
asked in Subscription and payments

Mrs

Hi i need to cancel an account that is not in uae anymore 

1
A
1 year ago
M
Runaway Baby
Mike.DeeRunaway Baby
asked in Subscription and payments

subscription

I updated my payment details and I am now unsubscribed there is available funds to make payment 

1
Yula
Moderator
1 year ago
T
Runaway Baby
Tomas PosadaRunaway Baby
posted in Subscription and payments

problem with account

Hello, i have a problem with my account. I had a subscription with tigo operator in colombia and when it asked me to update the account with the email, my premium account was deleted. I need it back. Can you help me? I had my account with my phone number.

2
F
Tiny Dancer
1 year ago
C
Runaway Baby
chrrat81Runaway Baby
posted in Subscription and payments

sub

I paid on friday come out my bank yesterday but still saying i havnt paid. Ive sent pics in of thr bank statement to prove it but heard jowt bank 

5
C
Runaway Baby
5 months ago
V
Runaway Baby
VusiRunaway Baby
asked in Subscription and payments

Payment

Made payment last week my account profile hasn't updated from free😭😭

1
Jaime.
Community Manager
1 year ago
L
Runaway Baby
Lorenzobefumo88Runaway Baby
asked in Subscription and payments

no more device connetcted problems

Hello! I have a problem, I’m a pro subscriber. However it stops like every sec the music, telling me there is another device playing, when no others are connected… only my phone! I’m starting to think that its time to change app…

1
Leonídia.Deezer
Community Manager
10 months ago
L
Tiny Dancer
leites.lucasTiny Dancer
asked in Subscription and payments

Use a code ln the wrong account

Hello !  I'm here for help ! today I used a code that I received from Fnac. I used it with the link on it but the wrong account was log in. How can I change my account to the right account ? because I don't use it anymore and I don't have my playlist etc.  thank you !

1
Nina Nebo
Deezer Legend
1 month ago
C
Runaway Baby
CatnapsterRunaway Baby
asked in Subscription and payments

Removed spam posts still clogging "recently active" list in forums

As above. I just stopped by the forums to see if I could find where the EQ went - please put that back - but after I was done I was automatically redirected to a page of ‘recent and related’ forum posts. Half of those were spam posts, so I followed the links to hit the report button. The pages have been removed from the public, but they’re obviously still in the system somewhere, and I think they might be stuck in the ‘top posts’ list because of people like me who are trying to get them removed.You need to go one level deeper and delete spam posts where they are stored, or at least filter out removed posts from recommended posts.Thanks for all the music (and please put the EQ back)

1
P
Tiny Dancer
4 months ago
A
Runaway Baby
Alex SupertrampRunaway Baby
asked in Subscription and payments

Promo 1 for 3 months not set up well!

Hi, I paid for for promo 1 for 3 months yesterday 10th January. I understand my next payment should be 10 of April. But you confirmation said I would be charged 10th of February. Can you please clarify? Cheers,  Alex Supertramp

2
A
Runaway Baby
1 year ago
K
Runaway Baby
Kakha JintcharadzeRunaway Baby
asked in Subscription and payments

subscription

I wanted a one month trial, But I deducted the amount from the account, I wont cancel subscription 

1
Superschlumpf
Deezer Legend
1 year ago
A
Tiny Dancer
AlexjdvTiny Dancer
asked in Subscription and payments

Subscription

What type of accoun suits best for me?

1
A
2 years ago
M
Runaway Baby
Marko ČičićRunaway Baby
posted in Subscription and payments

prekidanje pretplate

Molim vas samo prekinite pretplatu jer ne koristim aplikaciju, aktivirao sam ju preko promo koda i od tada mi skida novac 

1
Yula
Moderator
2 years ago
V
Tiny Dancer
Vilhelm HertzTiny Dancer
asked in Subscription and payments

Payment day

I'd like to have my payment day changed to the 25th every month, is it possible?  Regards

1
Jaime.
Community Manager
1 year ago
D
Tiny Dancer
DuxoupTiny Dancer
asked in Subscription and payments

payment history

Hi I was looking at my payment history and there are 4 charges for Deezer family on 11-1-22 through 11-4-22. What’s the deal with that?

1
A
1 year ago
M
Tiny Dancer
mcartoTiny Dancer
asked in Subscription and payments

Incorrect charge

Hi I 5 weeks ago change country from Ireland to Poland where deezer is cheaper. I've contacted with service and they sugested me stopped subscription and restart with new details.I changed country locator today log in to deezer, chose deezer hi-fi price was 20pln accepted payment but system charged me for 11 euro. 

1
A
2 years ago
V
Runaway Baby
Vlad MazurkovRunaway Baby
posted in Subscription and payments

Subscription

Hello.I tried to get a free month of Premium subscription and pay for the next moths.But in the app the first try was unsuccessful and I paid for the subscription, but still get an error.Please let me a free month and return my money if it is possible. 

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
shirlaine.shekupeTiny Dancer
asked in Subscription and payments

Payment

I updated my card payment details but it keeps failing. 

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
Stefan PetrovicTiny Dancer
asked in Subscription and payments

You charge me a subcription 2 months if I unsubscribed

HelloYou charge me a subcription 2 months if I unsubscribed.Plese investiage what is the problem and refund me money. And also stop charging me in the futureThanks in advance

1
Jaime.
Community Manager
1 year ago
I
Runaway Baby
IskrenRunaway Baby
posted in Subscription and payments

deezer premium

Имам абонамент включен в мобилния ми план от А1. Реално няма.  

1
Jaime.
Community Manager
2 years ago
J
Runaway Baby
JackiezmmRunaway Baby
asked in Subscription and payments

Subscription query South Africa

Good day I have an existing subscription via google app store. Yet when I try to access Deezer it requires me to subscribe again. Please advise how to access the subscription I already pay for. Kind regardsJackie0******4

1
Yula
Moderator
1 year ago
T
Tiny Dancer
TimtombooTiny Dancer
asked in Subscription and payments

Charges

I noticed two charges of 900 and 1058.40 naira on the 26th and 28th April 2022 respectively. I have also already been charged for May 2022 so I need to know what the double charge is for.Thanks

1
A
1 year ago
W
Tiny Dancer
walterMTiny Dancer
asked in Subscription and payments

Deezer subscription

Hi currently on Deezer premium until June, is it possible to upgrade to the family membership? Thanks 

1
A
1 year ago
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