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need help

  • July 1, 2022
  • 1 reply
  • 20 views

Hi ya I payed my music bill then lost all my music and it won't allowed me recent to it has it keeps saying fault 

Best answer by Superschlumpf

@Doyle19 

Habe you tried to log in from several devices? Smartphone app, webpage, desktop client?

For app and client sometimes reinstalling helps. 
If the problem depends on your account in general, please reach out Deezer support team. 
https://support.deezer.com/hc/en-gb/requests/new

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Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 404 replies
  • Answer
  • July 1, 2022

@Doyle19 

Habe you tried to log in from several devices? Smartphone app, webpage, desktop client?

For app and client sometimes reinstalling helps. 
If the problem depends on your account in general, please reach out Deezer support team. 
https://support.deezer.com/hc/en-gb/requests/new