After receiving an email email for 3 free trial, the app only offers one month.

Question

I received an email stating that I could choose a plan for 3 months free. I wanted to try the family plan, but when I went to pay for it/add a card it refused giving me try our FAQ section. Then I went to the app to see if I could get to work from the app, but it was only trying to give me one month free. For obvious reasons I didn't put any payment info. I checked the card in question, it does foreign transactions and has money on it, and is also valid. It still hasn't worked.

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Best answer by GropplerZorn 2 July 2022, 04:04

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GropplerZorn · Accepted Answer

Hello there@Kimberly AganI can’t see the email you received to see if there were any restrictions on the plans being offered, and that’s the only thing I can think of at the moment.You wrote that the 3 month offer was valid when you were on the deezer web page, but it just wouldn't accept your card? Did you try an alternate payment method?I would suggest contactingdeezer support.They can certainly get you set up with any valid offers.G

Superschlumpf · Answer

@Kimberly AganThis normaly happens if you took a special offer in the past using same payment method. Also if using it with a different email adress…Because many people in the past were using the 3 month trial for several times just using another email adress each time, Deezer now isgoing to check by payment method if you hada special offer in the past.

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