iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 120 Topics
  • 577 Replies

120 Topics

G
Grant EllmersNew member
asked in iOS

Family subscription issue

Hello thereI have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past. Thanks 

7
Yula
Community Manager
3 months ago
P
pcryan5Groupie
asked in iOS

Deezer connect beachballs

 When I select Deezer Connect as source on my iPad or iPhone it beachballs (see below) for awhile then stops. No option to connect to my Devialet speakers appears. Airplay works but the would not deliver connect functionality. Any ideas? Thanks!  

1
dee_dirk
Deezer Legend
3 months ago
N
Nicky PriestmanGroupie
asked in iOS

error

Hi for the few weeks I’m having trouble with play tracks you just push play and nothing happens and then there a error message it’s happening more now and just wanted to no why this is happening and is it anything to do with any up dates. Is so annoying as can’t add music to playlist and now with the cost of it going up to be honest if you can’t play and add songs you want what’s the point 

1
Yula
Community Manager
3 months ago
M
milanpantelic12003New member
asked in iOS

Help me to link acc

Hi i want to link my yettel premium deezer acc with my profile with code but i can’t do that. I am iphone user and i dont know how to do that so please help me with linking i want to use my premium acc. Becacuse i pay for that in my yettel pack.

1
Yula
Community Manager
3 months ago
K
Khb90One hit wonder
asked in iOS

All podcast episodes unmarked as played

I’ve been listening to a podcast, which I started listening to on another app but then a year ago switched to Deezer. now all the episodes I have listened to on Deezer and got marked played from that and the ones I manually marked as played have lost that tag, so now I have to manually sort through hundreds of podcasts to mark them played again and check if I already have listened to them.Anyone gotten a similar thing happen and is there a way to fix it?It takes an annoyingly long time to manually check all episodes to see which one I should play next. 

4
K
3 months ago
O
OmegaMusicGroupie
asked in iOS

No download option in Apple Watch app

Hi, I have premium subscription, apple watch 8, Iphone mini 13. I can’t see the download button in the apple watch anywhere, what could be the reason? Marcel

1
Yula
Community Manager
3 months ago
E
el_fakirNew member
asked in iOS

devialet and airplay on deezer app

Bonjour. j’ai de manière récurrente des problèmes avec AirPlay sur l’app deezer. En effet, toutes les autres applications type Spotify, podcast ou même YouTube arrive à streamer correctement sur les devialet via mon téléphone, alors que sur l’app deezer quand je passe en AirPlay je n’ai simplement pas de son. Suis je le seul à observer ce problème ? cela m’oblige à passer en bluetooth, avec la perte de qualité et de fonctionnalité associée.  ma configuration : iPhone 13, app deezer version 9.27.0.2, enceinte Devialet phantom II 98db.  meme problème avec l’iPhone de ma femme, iPhone 11 Pro.  merci 

1
Yula
Community Manager
3 months ago
L
Lucca PereiraGroupie
asked in iOS

My Deezer Year não mostra o tempo escutado do artista Top 1

Olá! Meu Deezer Year veio com um problema. Todos os meus Top Artistas vêm com a quantidade de horas escutadas, menos o meu Top 1, que somente mostra o ilustrado no anexo acima. Gostaria muito de saber quanto tempo passei ouvindo o meu Top 1, como isso seria possível? Grato desde já. 

1
Yula
Community Manager
3 months ago
E
EezauGroupie
asked in iOS

Deezer IoS app won’t work with vpn

I am using surfshark vpn. I tried different scandinavian locations. Deezer app won’t work. Is it possible use app with vpn?

1
Yula
Community Manager
3 months ago
D
David GreenChart topper
asked in iOS

ipad interface

Why is the iPad interface so bad? On album view I end up with loads of white space where the artist has just one album in my collection. If it could be sorted by artist but without different sections for each artist it would look miles  better and make much better use of the space. Or look at the way Spotify handles it-far better.  

3
Johnathan.Deezer
Community Manager
3 months ago
T
ThePlusSizeGroupie
asked in iOS

Inquiry

Hi, in my apple settings it says that I paid for this month subscription, and it even shows in my bank account, but when I log in through my apple ID it still says that I didn’t pay for this month. Can you help me? 

1
Johnathan.Deezer
Community Manager
4 months ago
K
KakowakNew member
asked in iOS

Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

31
H
4 months ago
A
AphrodisiacGroupie
asked in iOS

on certain songs, where it does have lyrics available they dont show up

I’ve tried to refresh and delete/re download but it doesn’t work. I don’t know if I’m just being dumb but I genuinely don’t know what to do about it

9
dee_dirk
Deezer Legend
4 months ago
J
JuniJenGroupie
asked in iOS

Why does this app constantly force close?

The iOS app is so glitchy. I have uninstalled, reinstalled, restarted my phone numerous times. I've had the app for several months and I want to love it, but it force closes CONSTANTLY. I am the only person in my family who has this issue but it makes me want to switch us back to the S app. This is beyond frustrating.

2
J
4 months ago
S
Salty66Groupie
asked in iOS

Keeps Crashing Pixel 7 Pro

The app keeps crashing randomly. It worked great before the latest software upgrade from Google. (literally just crashed as I was typing) very frustrated! 

2
S
4 months ago
D
David LuckGroupie
asked in iOS

Lyrics dissappeared

Most of lyrics have disappeared even the microphone icon is showing ?? What’s happened??

3
D
4 months ago
J
JosvdBeemtNew member
asked in iOS

Certain numbers in my playlist won’t dwnload

Hi,Why is it that when I download an album/playlist only a limited number of songs are actually downloaded and get a green tick box?

1
Yula
Community Manager
4 months ago
E
enteranuniqueusernameNew member
posted in iOS

Problems when playing "Shine on your crazy diamond" by pink floyd

Hello,I keep running into problems when playing this song: https://deezer.page.link/bHXABwBu36jPDA5E9 The track gets interrupted, often at the same time, at about 1:40-2:00.It sounds like deezer suddenly wants to play another song and then runs into an error, ending the stream completely.Am I the only one running into this problem? How could this be solved?(btw. I had this problem mainly on a MacBook Air 2020 on Safari. Latest software updates are installed.) Thanks! :)

2
bluezzbastardzz
Deezer Legend
4 months ago
D
Dries MockersChart topper
asked in iOS

[bug report] lyrics not displaying on iOS version 9.25.0.3

iOS Deezer version 9.25.0.3Lyrics open, but display nothing (see image)Tried:-clearing cache-restarting phone- happens for every song- happens when connected to wifi and 4g  

4
D
4 months ago
M
m7osamGroupie
asked in iOS

no tracks

Today I found out that all my albums showing no tracks  

1
Yula
Community Manager
4 months ago
M
Matheus pimentaGroupie
asked in iOS

Deezer premium

Não estou conseguindo acessar o Deezer premium com o meu número de telefone, pois tenho á oferta do TIM BETA 

1
Yula
Community Manager
4 months ago
A
agitasevaGroupie
asked in iOS

Yettel subscription

Hello, I have a Deezer subscription through my operator Yettel.  Two months ago I used the app without any problem.  Then I used it with my phone number.  After a while I wanted to use it again, but I can't log in with my phone number anymore.  I created a new account with my email, but I can't add my phone number and I can't use my subscription.  I logged in and when I wanted to see my account status, it's still free for Deezer.  I called Yettel's call center and they said there was no problem with them.iPhone 11 Ask for assistance! Thanks in advance!

3
Superschlumpf
Deezer Legend
5 months ago
S
Saanvi.1208New member
asked in iOS

Refund

I’ve been charged £15.99 for deezer premium but I accidentally purchased it last night. Please could I get a refund?

1
Yula
Community Manager
5 months ago
E
ErualGroupie
asked in iOS

Bug

Hi everyoneMy deezer app is closing on its own when I am listening to music.. I tried re-download the app, update it, turning my phone off but nothing works since then. Could you help me ? Did some of you had this kind of issue ?Thanks a mil,Laure   

3
Yula
Community Manager
5 months ago
T
tony.panettaNew member
posted in iOS

flow on apple watch

Hello, I’ve an Apple Watch 7 cellular. I can’t hear from the watch the flow, but only playlist download before. I’d like to Listening  flow on my Apple watch and leave  my iPhone at home, and bring to me only the Apple Watch  and listening flow music o find something streaming song  ‘couse  my Watch is cellular. Why can’t work tris feature?

2
G
5 months ago
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