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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 315 Topics
  • 1,421 Replies
316 Topics
L
Runaway Baby
LCYCowboyRunaway Baby
posted in iOS
Can't play downloaded music when offline

Hi all, After several years of using Deezer, I am about to give it up and move to another platform. The issue with downloaded music has been going on for years, and recently on a long flight I reached breaking point. I have over 1600 tracks (saved as favourites) downloaded on my iPhone in high quality audio. I would have hoped that I could listen to these DOWNLOADED tracks whenever I want. This it the whole point of downloading them. But say you are on a plane, with no internet signal, you open Deezer, and the downloaded music has all disappeared, and magically reappears as soon as you land and once more have a signal. I think I’ve had enough. My daughter has the same problem, she only has limited data on her contract. She had a long road trip and decided to download lots of songs to her phone, only to find that unless she was connected to the internet (hard in the Scottish Highlands) she couldn’t listen to them. Is this issue every going to be resolved, or should I just give up and mo

60415
Leonídia.Deezer
Alien SuperStar
N
Tiny Dancer
NachoferTiny Dancer
asked in iOS
I can't play songs from My MP3 on playlists, (Error: MS0675)

When I'm listening to a playlist I can no longer play added tracks from My MP3s anymore. When I play those tracks on my cell phone, the error code it tells me is "Error: MS0675" The little I've tried on the computer hasn't given me any problems. I have a paid Deezer subscription and deleting the application or the cache has not worked.

111522
Leonídia.Deezer
Alien SuperStar
I
Runaway Baby
Infaite99Runaway Baby
asked in iOS
a bug in the iOS mobile app

Hi there! I noticed a bug in the mobile app: when you go to your favorite tracks and start scrolling, the top bar appears intermittently, and the scrolling smoothness is disrupted. The same issue occurs in other sections of the app — sometimes the top bar appears instead when swiping sideways to exit. Please look into optimizing this. Thank you! Deezer for iOS (10.28.0.4)

855
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
jimthecowRunaway Baby
asked in iOS
Moving tracks around in a playlist doesn’t save

In the iOS app, when I move one or more tracks in my Favourites playlist and press done, it doesn’t keep them. I tried going into my library through an internet browser and it seems like it’s like it’s supposed to be there, so it probably is an app issue.

202
J
Runaway Baby
D
Runaway Baby
Dylan SchroderRunaway Baby
asked in iOS
Deezer keeps on cutting out before a song is finisbed- What do I do?

Hi, Recently every time I click shuffle on a playlist or favourite tracks, the song will start playing, but after about 45 seconds Deezer completely crashes and the music stops playing. I then have to go back in to Deezer as if I had completely closed the app, and find my music again. It also loses any previous songs that i have played, meaning any lineup that I had is completely lost. It is very annoying, as I then can’t listen to music for more than a minute, and then I have to restart my music, just to do it again in a minute. I have tried restarting my phone, deleting the app, signing out and back in, but nothing works. If anyone has an idea of what to do, it will be gladly appreciated!

652
Leonídia.Deezer
Alien SuperStar
I
Runaway Baby
IamgrootRunaway Baby
posted in iOS
i can’t search songs in hebrew

Suddenly Deezer doesn’t find searches in hebrew. It gives only results in russian. Anyone knows how to fix that?

191
Jaime.Deezer
Community Manager
K
Runaway Baby
kayepixsRunaway Baby
asked in iOS
Artist upc

Deezer is asking me for upc code i dont know what that is or where to find it can somebody please help. Artist name is kaye

151
Nina Nebo
Deezer Legend
N
Tiny Dancer
nordenlight24Tiny Dancer
asked in iOS
Looking for downloaded FLAC files on my PC, no deezer-desktop folder to be found

I downloaded a few EPs from my PC Deezer app and the do appear as downloads thru the app but, as instructed I went to C:\Users\[Username]\AppData\Roaming\deezer-desktop\Cache and no such folder exists. Ideally, per my settings, the files should be in FLAC format. I write this in the case I can find this elusive “deezer-desktop” folder. Is is NOT in the path specified above. I have also tried the android app and again, no deezer folder. BUT I did see the files, but only in mp3 format. Also, if anyone is aware of a telephone support # I would be quite interested in that. ‘

1642
Z
Lover
C
Lover
camcamLover
asked in iOS
AI playlist beta

Hello, I seen that the AI Playlist beta is only for selected users. Are the people that have the beta version of the app getting this?

1294
bluezzbastardzz
Deezer Legend
T
Runaway Baby
Tessa Merino OsoroRunaway Baby
asked in iOS
Deezer crashes on Apple Watch 10

Recently I bought an Apple Watch series 10 and when I want to go to my favourite playlist it crashes. Even when I want to go to downloads, it crashes. Has Anyone got the same problem? And how do I fix this?

23621
Z
Lover
L
Runaway Baby
lukevdijkRunaway Baby
asked in iOS
iOs random pause

Hi, Does anybody use Deezer on iOs and have some playback issues. Sometimes when my music is playing it randomly pauses without any input from me. I am not accidentally clicking the pause button on the home screen.

33217
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
jasonduncanRunaway Baby
posted in iOS
Music Cover art not showing in the car

Hi. Can you fix a fault on the Deezer app for IOS? I upgraded my phone to iPhone 16 pro max and the music cover art is not showing. I never had this issue not even once on my Samsung Galaxy S22 Ultra. Please fix this otherwise I have to change my DSP Spotify or Apple Music. Thanks

281
Leonídia.Deezer
Alien SuperStar
K
Runaway Baby
Kwabz11Runaway Baby
asked in iOS
Deezer mobile app keeps closing unexpectedly (crashing)

Hi, Over the past couple of weeks I've noticed that whenever I open another app (e.g. WhatsApp) or when my phone screen turns off due to inactivity the Deezer app closes and I have to reopen the app from scratch. This never used to happen in the past. Whatever updates you have done please undo it as this is highly impractical and extremely annoying, so much so that if it cannot be fixed I'll have no choice but to find another music app. I have tried clearing cache and restarting my phone, it didn't fix the problem. I'm using an iPhone XR, fully updated with latest available software.

6286
modengine2
Tiny Dancer
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Cant use Deezer Connect for Iphone to Iphone?

I want to use an old iPhone as a ‘streamer’ and control it via Deezer connect with another iPhone . However, Connect only seems to work IPad to IPhone or vice versa. Is iPhone to iPhone not an option? Do the 2 devices need to be different?

262
R
Runaway Baby
S
Runaway Baby
SuddenGunterRunaway Baby
asked in iOS
Accidently closed my top 2024 results: how to view it again?

I was in a rush to the airport and wanted to listen to some music. Deezer showed me my "Top 2024" artists/tracks etc, which I closed, thinking I could view them later. However, now I can’t find them anywhere in the app or on the website. I usually save my yearly top songs as a playlist, so it would be sad to miss out on this year's tracklist

1623
Jaime.Deezer
Community Manager
M
Tiny Dancer
millieroseTiny Dancer
asked in iOS
Stats don't work

I’ve been trying to watch my Deezer year. Both on my phone (iOS) and my laptop (macOS), the “video” stops at the same moment, when the extract from the first song I listened to this year stops. I’ve tried closing the app then reopening it, choosing the roast over the nice things, to no avail. I’ve been able to find my Top 50 but I would like my stats. Help, please?

524
sonicsphere
Lover
P
Runaway Baby
pbrandoliRunaway Baby
asked in iOS
constant crashes on ios

One week ago the app started crashing after about 1 minute into the song. Closing it and reopening it does not solve the problem. Never happened before, now it happens 90% of the time. I’m on ios 18.1 deezer 10.24.0.2

351
awesomemac
Deezer Legend
W
Runaway Baby
WinterCatRunaway Baby
posted in iOS
New releases: The page didn’t load error message

I’m trying to access some new releases, namely aespa’s Whiplash and HOYO-MiX’s No Dazzle, No Break but every time I get the error message “The page didn’t load. This content is currently unavailable due to a technical error or poor internet connection. Check your connection and reload the page.” Is there anything to be done about that? I’ve done most of the basic troubleshooting methods like turning the phone off and on again, logging out and back in etc. It’s also worth mentioning that both of the albums mentioned have multiple identical albums suggested when I search for them and all of them give me the same error message. As far as I know all of aespa’s and HOYO-MiX’s other releases are available with no problem. Something similar happened when I tried to access Come Play by Arcane and League of Legends but it also had two identical albums when searched for and one worked while the other didn’t. I’m on iPhone 14 iOS 17.6.1 and Deezer app 10.23.0.5. I’m located in Canada if it’s a li

1367
Leonídia.Deezer
Alien SuperStar
D
Runaway Baby
deezer-rotiRunaway Baby
posted in iOS
carplay - continue where i left off

Usually in the morning I’ll start an album via CarPlay . When I arrive at work it’s still playing. When I return home from work ik want to resume playback but it appears the app has lost all knowledge of what I played that morning. I need to select the artist and album again, go to the last song played (if I cared to remember) and that last song will then start over. Is there some way to continue playback? Am I missing a thing? Missing my old cassette tapes 😉

12513
D
Runaway Baby
J
Runaway Baby
JarilaaRunaway Baby
asked in iOS
Homepos Mini starts playing ”wrong” account

I just bought a HomePod Mini and I assume I have set everything correctly to play Deezer with it. Now when I ask Siri to play Deezer, it respond that it starts playing Deezer from user name ”my wife’s name”. My wife doesn’t have any Apple product or even a Deezer account. She doesn’t even know what Deezer is. Our Wi-Fi network is ”nameless” so her name can’t come up from that. Using AirPlay on my IPhone to cast to HomePod works fine. But I would surely like to know why Siri on my Homepad is using a different account. Any ideas anyone…

263
Jaime.Deezer
Community Manager
K
Runaway Baby
Kevin YingRunaway Baby
asked in iOS
Volume adjustment on Apple Watch

There’s been this issue with regards to adjusting the volume on the Apple Watch when streaming songs from the phone. The adjustment 'gradient’ (or responsiveness, I suppose) is just too extreme; a little spin on the crown would result in a drastic volume adjustment. Could this be adjusted so that I don’t accidentally blast my ears off? This issue only crops up when streaming from the phone and controlling from the watch, and does not affect direct streaming of audio from the watch.

795
Leonídia.Deezer
Alien SuperStar
V
Runaway Baby
vdataRunaway Baby
asked in iOS
Siri not working for bands

For a few months ago, Siri does not play musc from many bands correctly. For example, "Hey Siri play Take That on Deezer." just plays a Take That song (You and me) and other unrelated songs.

8812
V
Runaway Baby
L
Runaway Baby
ls1971Runaway Baby
asked in iOS
How do I restart an inactive app?

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

162325
S
Tiny Dancer
Z
Lover
ZaznetkhersonLover
asked in iOS
Iphone 14 Pro Max app crushes

I'm installing version 10.17.0 At first start app crush after login screen. After that all good, but today app crushed after add track to favourites

477
Z
Lover
A
Runaway Baby
Alexandre.cmlRunaway Baby
asked in iOS
song added to wrong Artist

Hello, I’ve released a music with AMUSE but my music got to the name of another artist with the same name as me here is the link of my music https://deezer.page.link/9XZseYHL7G1K99hW8 i would need a new artist profile

284
Jaime.Deezer
Community Manager

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