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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 312 Topics
  • 1,379 Replies
313 Topics
D
Runaway Baby
Dylan SchroderRunaway Baby
asked in iOS
Deezer keeps on cutting out before a song is finisbed- What do I do?

Hi, Recently every time I click shuffle on a playlist or favourite tracks, the song will start playing, but after about 45 seconds Deezer completely crashes and the music stops playing. I then have to go back in to Deezer as if I had completely closed the app, and find my music again. It also loses any previous songs that i have played, meaning any lineup that I had is completely lost. It is very annoying, as I then can’t listen to music for more than a minute, and then I have to restart my music, just to do it again in a minute. I have tried restarting my phone, deleting the app, signing out and back in, but nothing works. If anyone has an idea of what to do, it will be gladly appreciated!

572
Leonídia.Deezer
Alien SuperStar
I
Runaway Baby
IamgrootRunaway Baby
posted in iOS
i can’t search songs in hebrew

Suddenly Deezer doesn’t find searches in hebrew. It gives only results in russian. Anyone knows how to fix that?

191
Jaime.Deezer
Community Manager
K
Runaway Baby
kayepixsRunaway Baby
asked in iOS
Artist upc

Deezer is asking me for upc code i dont know what that is or where to find it can somebody please help. Artist name is kaye

151
Nina Nebo
Deezer Legend
N
Tiny Dancer
nordenlight24Tiny Dancer
asked in iOS
Looking for downloaded FLAC files on my PC, no deezer-desktop folder to be found

I downloaded a few EPs from my PC Deezer app and the do appear as downloads thru the app but, as instructed I went to C:\Users\[Username]\AppData\Roaming\deezer-desktop\Cache and no such folder exists. Ideally, per my settings, the files should be in FLAC format. I write this in the case I can find this elusive “deezer-desktop” folder. Is is NOT in the path specified above. I have also tried the android app and again, no deezer folder. BUT I did see the files, but only in mp3 format. Also, if anyone is aware of a telephone support # I would be quite interested in that. ‘

1482
Z
Lover
C
Lover
camcamLover
asked in iOS
AI playlist beta

Hello, I seen that the AI Playlist beta is only for selected users. Are the people that have the beta version of the app getting this?

1284
bluezzbastardzz
Deezer Legend
T
Runaway Baby
Tessa Merino OsoroRunaway Baby
asked in iOS
Deezer crashes on Apple Watch 10

Recently I bought an Apple Watch series 10 and when I want to go to my favourite playlist it crashes. Even when I want to go to downloads, it crashes. Has Anyone got the same problem? And how do I fix this?

23221
Z
Lover
L
Runaway Baby
lukevdijkRunaway Baby
asked in iOS
iOs random pause

Hi, Does anybody use Deezer on iOs and have some playback issues. Sometimes when my music is playing it randomly pauses without any input from me. I am not accidentally clicking the pause button on the home screen.

32317
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
jasonduncanRunaway Baby
posted in iOS
Music Cover art not showing in the car

Hi. Can you fix a fault on the Deezer app for IOS? I upgraded my phone to iPhone 16 pro max and the music cover art is not showing. I never had this issue not even once on my Samsung Galaxy S22 Ultra. Please fix this otherwise I have to change my DSP Spotify or Apple Music. Thanks

261
Leonídia.Deezer
Alien SuperStar
K
Runaway Baby
Kwabz11Runaway Baby
asked in iOS
Deezer mobile app keeps closing unexpectedly (crashing)

Hi, Over the past couple of weeks I've noticed that whenever I open another app (e.g. WhatsApp) or when my phone screen turns off due to inactivity the Deezer app closes and I have to reopen the app from scratch. This never used to happen in the past. Whatever updates you have done please undo it as this is highly impractical and extremely annoying, so much so that if it cannot be fixed I'll have no choice but to find another music app. I have tried clearing cache and restarting my phone, it didn't fix the problem. I'm using an iPhone XR, fully updated with latest available software.

6176
modengine2
Tiny Dancer
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Cant use Deezer Connect for Iphone to Iphone?

I want to use an old iPhone as a ‘streamer’ and control it via Deezer connect with another iPhone . However, Connect only seems to work IPad to IPhone or vice versa. Is iPhone to iPhone not an option? Do the 2 devices need to be different?

262
R
Runaway Baby
S
Runaway Baby
SuddenGunterRunaway Baby
asked in iOS
Accidently closed my top 2024 results: how to view it again?

I was in a rush to the airport and wanted to listen to some music. Deezer showed me my "Top 2024" artists/tracks etc, which I closed, thinking I could view them later. However, now I can’t find them anywhere in the app or on the website. I usually save my yearly top songs as a playlist, so it would be sad to miss out on this year's tracklist

1553
Jaime.Deezer
Community Manager
M
Tiny Dancer
millieroseTiny Dancer
asked in iOS
Stats don't work

I’ve been trying to watch my Deezer year. Both on my phone (iOS) and my laptop (macOS), the “video” stops at the same moment, when the extract from the first song I listened to this year stops. I’ve tried closing the app then reopening it, choosing the roast over the nice things, to no avail. I’ve been able to find my Top 50 but I would like my stats. Help, please?

524
sonicsphere
Lover
P
Runaway Baby
pbrandoliRunaway Baby
asked in iOS
constant crashes on ios

One week ago the app started crashing after about 1 minute into the song. Closing it and reopening it does not solve the problem. Never happened before, now it happens 90% of the time. I’m on ios 18.1 deezer 10.24.0.2

351
awesomemac
Deezer Legend
W
Runaway Baby
WinterCatRunaway Baby
posted in iOS
New releases: The page didn’t load error message

I’m trying to access some new releases, namely aespa’s Whiplash and HOYO-MiX’s No Dazzle, No Break but every time I get the error message “The page didn’t load. This content is currently unavailable due to a technical error or poor internet connection. Check your connection and reload the page.” Is there anything to be done about that? I’ve done most of the basic troubleshooting methods like turning the phone off and on again, logging out and back in etc. It’s also worth mentioning that both of the albums mentioned have multiple identical albums suggested when I search for them and all of them give me the same error message. As far as I know all of aespa’s and HOYO-MiX’s other releases are available with no problem. Something similar happened when I tried to access Come Play by Arcane and League of Legends but it also had two identical albums when searched for and one worked while the other didn’t. I’m on iPhone 14 iOS 17.6.1 and Deezer app 10.23.0.5. I’m located in Canada if it’s a li

1357
Leonídia.Deezer
Alien SuperStar
D
Runaway Baby
deezer-rotiRunaway Baby
posted in iOS
carplay - continue where i left off

Usually in the morning I’ll start an album via CarPlay . When I arrive at work it’s still playing. When I return home from work ik want to resume playback but it appears the app has lost all knowledge of what I played that morning. I need to select the artist and album again, go to the last song played (if I cared to remember) and that last song will then start over. Is there some way to continue playback? Am I missing a thing? Missing my old cassette tapes 😉

10913
D
Runaway Baby
J
Runaway Baby
JarilaaRunaway Baby
asked in iOS
Homepos Mini starts playing ”wrong” account

I just bought a HomePod Mini and I assume I have set everything correctly to play Deezer with it. Now when I ask Siri to play Deezer, it respond that it starts playing Deezer from user name ”my wife’s name”. My wife doesn’t have any Apple product or even a Deezer account. She doesn’t even know what Deezer is. Our Wi-Fi network is ”nameless” so her name can’t come up from that. Using AirPlay on my IPhone to cast to HomePod works fine. But I would surely like to know why Siri on my Homepad is using a different account. Any ideas anyone…

253
Jaime.Deezer
Community Manager
K
Runaway Baby
Kevin YingRunaway Baby
asked in iOS
Volume adjustment on Apple Watch

There’s been this issue with regards to adjusting the volume on the Apple Watch when streaming songs from the phone. The adjustment 'gradient’ (or responsiveness, I suppose) is just too extreme; a little spin on the crown would result in a drastic volume adjustment. Could this be adjusted so that I don’t accidentally blast my ears off? This issue only crops up when streaming from the phone and controlling from the watch, and does not affect direct streaming of audio from the watch.

775
Leonídia.Deezer
Alien SuperStar
V
Runaway Baby
vdataRunaway Baby
asked in iOS
Siri not working for bands

For a few months ago, Siri does not play musc from many bands correctly. For example, "Hey Siri play Take That on Deezer." just plays a Take That song (You and me) and other unrelated songs.

8612
V
Runaway Baby
L
Runaway Baby
ls1971Runaway Baby
asked in iOS
How do I restart an inactive app?

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

161925
S
Tiny Dancer
Z
Lover
ZaznetkhersonLover
asked in iOS
Iphone 14 Pro Max app crushes

I'm installing version 10.17.0 At first start app crush after login screen. After that all good, but today app crushed after add track to favourites

477
Z
Lover
A
Runaway Baby
Alexandre.cmlRunaway Baby
asked in iOS
song added to wrong Artist

Hello, I’ve released a music with AMUSE but my music got to the name of another artist with the same name as me here is the link of my music https://deezer.page.link/9XZseYHL7G1K99hW8 i would need a new artist profile

284
Jaime.Deezer
Community Manager
A
Runaway Baby
AdriankaRunaway Baby
asked in iOS
deezer famili doesn’t work with homepod mini

I have an account in deezer family which I am not the administrator of. I have a separate account connected to the deezer family service. siri homepad mini only connects to the deezer administrator account. what to do?

151
Nina Nebo
Deezer Legend
D
Runaway Baby
davidh7471Runaway Baby
asked in iOS
New iphone hasn't synced my Deezer downloads

I have a new iPhone. I synced from my previous phone with no problem - except all my Deezer downloads - playlists and albums - are no longer downloaded. Is there a quick fix? Thanks David

462
D
Runaway Baby
N
Tiny Dancer
NevdbestTiny Dancer
asked in iOS
deezer black screen on mac

i have updated my Mac to Sonoma 14.4 and my deezer remix screen is just black any ideas why? i have tried downloading fresh copy to deezer Deezloader_Remix_MacOS-4.3.0.dmg and i get the same results

1404
Jaime.Deezer
Community Manager
K
Tiny Dancer
KakowakTiny Dancer
asked in iOS
Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

144032
D
Tiny Dancer

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