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Question

Content did not load

  • December 14, 2025
  • 3 replies
  • 24 views
J
One Hit Wonder

 

Hi,

I’ve just subscribed to the pro version but the content I was interested in is simply not available in my account while it is available in the account of my wife (she also has paid Deezer).

The content is a podcast for kids (Peter Pan)

https://link.deezer.com/s/31RtwI36GXnQb7vqGwrJj

My screen when I open the link tells me that the content could not load. 
This seems to me that it‘s again some geolocation blocking non sense.

 

My wife screen when she opens the link:

 

 

3 replies

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • December 31, 2025

Hi ​@JanC I’ve tested with a family account and the link works with the master account and all the profiles.
Is it working for you now?
Thanks

J
One Hit Wonder
  • JanC
  • Author
  • One Hit Wonder
  • December 31, 2025

Hi ​@JanC I’ve tested with a family account and the link works with the master account and all the profiles.
Is it working for you now?
Thanks

no it’s not working. The link opens Deezer but the content does not load as shown in my post above. Here is a recording of the issue

 

https://streamable.com/k3902u

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • January 2, 2026

Hi, I have further investigated and the podcast is only available in France, Belgium and Switzerland.
You’ll only be able to listen to it there.
Thanks and apologies for the inconvenience

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