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One Hit Wonder
Holly Gibson
One Hit Wonder
July 16, 2023
Answered

song catcher no longer works

  • July 16, 2023
  • 24 replies
  • 798 views

This feature hasn't been working for a month, it looks like it's trying to recognise songs but but shows no match as if it can't hear anything.

    Best answer by FriskyProdigy

    Hello @Holly Gibson,

    There will be limited help from the community if there are no enough details to work with.

    Please provide more details such as:

    • Device Type
    • Operating System (Android, iOS ) and the version of it currently installed.
    • Deezer Release Type (Beta or Stable)
    • Deezer Version
    • How to reproduce the issue

    That said, I’ll assume you’re on the Stable branch of Deezer, running the latest version and all the latest OS updates installed.

    If this is the case and SongCatcher fails to pick up songs; check the following

    • Make sure Deezer has Microphone permissions and it’s working well
    • Sometimes if the song is mixed by a DJ, sped up, slowed down or altered to compile a track mix of sorts, it may be challenging for music recognition to work.
    • Make sure you’re not under a firewall that might be blocking server connections for SongCatcher to work
    • Try Clearing the Cache of Deezer app, if that fails “Clear Data” and sign back in to Deezer
    • Try reinstalling the app
    • Try rebooting the phone

    If all above do not resolve your issue, please write back.

     

    24 replies

    Show previous replies
    bdsa
    Rising Star
    bdsa
    Rising Star
    January 31, 2024

    @Jaime. 

    Deezer: 8.0.4.108

    Android 14 version Jan 5, 2024 update

    I just tried about 20 different times to use Songcatcher, but it was always coming with the “Make sure you are connected to the internet and retry”. I normally try, and if it fails I close the app and start it again. Sometimes I’ll use the Retry button, but I’ve never had that work.

    When the very seldom times it does work, it keeps working until I close the app.

      Guitar Hero
      mmadjer
      Guitar Hero
      March 1, 2024

      This is for me an issue as well. Whenever there is an error there should be a "report an issue" button in the app that collects relevant data for Deezer developers to fix it. Collecting version info in community forums is no way to resolve issues for users.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      March 3, 2024

      @bdsa @mmadjer the problem has already been reported and the dev team is aware now and working on a permanent fix.
      As soon as the issue is fixed we will let you know.
      Thanks for your patience and apologies (again) for the inconvenience

       

        Roadie
        Caradoc
        Roadie
        March 27, 2026

        Songcather on my iPhone SE22 with latest IOS updates works very rarely and is basically useless. Anyway of removing it from the first page of the app? It’s very annoying 

        TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement