Hello @ADJ On which platform do you get this message, the desktop app or the website?

I’m getting the same message. Desktop app.

Please make sure that your Windows System is up to date, Antivirus software is not blocking/limiting Deezer in any way, the energy-saving option for Deezer is deactivated and Deezer is installed in the default location (not moved manually).

This might happen if you block the marketing / advertising resources deezer tries to load (for example appboy).

I understand Deezer wants to run this kind of things, however I think the banner is too much.

Hey @vilirian 

Thanks for the feedback.

It isn't connected to marketing or advertising, as it happened on my browser too. Our teams are looking into it, please bear with us!

This is still happening for me. Using the web on Linux.

I was having the same problem running Deezer on my Firefox 82.

I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.

Hey @C Figueirôa @graygarbage 

Thank you for reporting this, please follow updates on this topic here 

Thank you friend.

what a horrible service this is, if you can even call it a service. keeps reporting error, computer seems to be offline when all other sites work fine. don’t want to have to configure anything; just let it work like spotify and all other sites.

Hey @Y.L 

Sorry to hear about how you feel.

Is this happening on the web version of Deezer? Could you specify your browser, and confirm if you try clearing your browser's cache and cookies if that's the case? I say this because we haven't had reports of this issue in quite a while now.

The same thing sometimes happens on Web when I surf Deezer community and I found out once it loads lots of deezer widgets the Deezer web app can fail in playback even, or show this offline message. This can be also because of my free net which is 10 Mbs only. Hope this helps.

I think it gets error as web widget and web players coming from same web server.

Especially on what you are listening right now thread as it has much of widgets. 100% deezer web app playback affected. Cache cleared, so I think this might be an issue here for now.

We'll look into it deeper @hpguru thanks for making your contribution 

It shouldn't be your internet as the speed is more than enough, but it could be on our side. Keep you posted!

this happening to me desktop app and Web  in window 11 and window 10

Same with me...

I recommend making sure that your Windows System is up to date, that your Antivirus software is not preventing Deezer from being used in any way, that the energy-saving option for Deezer is deactivated, and Deezer is installed in its default location (without moving it manually).

Same (WIN11, desktop client).

Pops up every couple of seconds while happily playing music nontheless. It’s driving me nuts.

I also get this offline notification regularly in the web version, whenever the deezer tab was in the background.

It was a DNS problem on my router. I talked with my internet service provider and they fix it. Not a Deezer’ fault. Check your internet, guys.

I kind of support this comment. 

I’m having the same problem being disconnected from Deezer all the time. Like every couple of minutes… Turned off Privacy Essentials and all other blockers including Brave’s standard addblocker, but still no change. Why would i want to change any setting? And who the hell is interested in ads and trackers anyways? NOboby. Except the companies themselves of course.

Why is it a problem for Deezer while EVERY other site works just fine..? Feels like i want to step away from Deezer as soon as possible.

Using Brave on Linux.

For me it was the “low-web” add-on. Somehow it deactivates a component that checks for connectivity.

https://github.com/lowwebtech/low-web-extension

I keep having this same error message randomly with web version, it comes and goes regardless if browser is an active window or not. All music loads and plays fine, no stops etc. Running Ubuntu 22.04LTS with latest versions/updates of Firefox/Chrome (Adblock etc disabled) and 4G 100Mbps connection with constant ping running to 8.8.8.8 (Google DNS). I see no connection drops/breaks/lost packages at all, ping usually between 20-40ms. Though this does not affect my listening anyway, it is still very annoying to see this.

I keep having this same error message randomly with web version, it comes and goes regardless if browser is an active window or not. All music loads and plays fine, no stops etc. Running Ubuntu 22.04LTS with latest versions/updates of Firefox/Chrome (Andersen etc disabled) and 4G 100Mbps connection with constant ping running to 8.8.8.8 (Google DNS). I see no connection drops/breaks/lost packages at all, ping usually between 20-40ms. Though this does not affect my listening anyway, it is still very annoying to see this.

 

Hey,

I just wanted to share my experience regarding the frustrating message "Your computer seems to be offline. We'll keep trying to connect." I've been encountering the same issue, even though I'm confident that my computer is not offline. It's been quite a nuisance, especially while using Deezer on my Firefox 82.

However, I managed to find a solution that worked for me, and I thought I'd pass it along. I went into my DuckDuckGo Privacy Essentials add-on and made some configurations. Specifically, I added deezer.com to the list of unprotected sites. Surprisingly, this resolved the problem, and now I can use Deezer without constantly being prompted about my computer's offline status.

I have the same issue using the desktop program. However, my pc is always online and the program always works regardless of the message.

In my case I think my network is blocking some kind of tracker. I will be tailing my log to see if I can figure out what it is. Maybe it could be helpful.

ETA:  I think I found the culprit in my case. The error appears every time this tracker is blocked. I think the program just ‘thinks’ it's offline because it's not receiving a reply. 

I doubt this is the case for everyone in this thread, but it might be worth checking whether this braze thing has been blocked, or perhaps some other tracker that really does break the program, just in case. Hope it helps.

I can confirm it's Braze. At least, it is for me.

If you use a DNS sinkhole, you might want to check whether it's blocked.

I'm not unblocking it, even if that disables some features in the program.