Your computer seems to be offline. We'll keep trying to connect.

Hello @ADJ On which platform do you get this message, the desktop app or the website?

I’m getting the same message. Desktop app.

Please make sure that your Windows System is up to date, Antivirus software is not blocking/limiting Deezer in any way, the energy-saving option for Deezer is deactivated and Deezer is installed in the default location (not moved manually).

This might happen if you block the marketing / advertising resources deezer tries to load (for example appboy).

I understand Deezer wants to run this kind of things, however I think the banner is too much.

Hey @vilirian 

Thanks for the feedback.

It isn't connected to marketing or advertising, as it happened on my browser too. Our teams are looking into it, please bear with us!

This is still happening for me. Using the web on Linux.

I was having the same problem running Deezer on my Firefox 82.

I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.

Hey @C Figueirôa @graygarbage 

Thank you for reporting this, please follow updates on this topic here 

Thank you friend.

what a horrible service this is, if you can even call it a service. keeps reporting error, computer seems to be offline when all other sites work fine. don’t want to have to configure anything; just let it work like spotify and all other sites.