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Your computer seems to be offline. We'll keep trying to connect.


I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline. 

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Best answer by orange1999 14 November 2020, 00:40

I was having the same problem running Deezer on my Firefox 82.

I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.

Thank you friend.

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Userlevel 7
Badge +3

Hello @ADJ On which platform do you get this message, the desktop app or the website?

Hello @ADJ On which platform do you get this message, the desktop app or the website?

I’m getting the same message. Desktop app.

Userlevel 7
Badge +6

Please make sure that your Windows System is up to date, Antivirus software is not blocking/limiting Deezer in any way, the energy-saving option for Deezer is deactivated and Deezer is installed in the default location (not moved manually).

This might happen if you block the marketing / advertising resources deezer tries to load (for example appboy).

I understand Deezer wants to run this kind of things, however I think the banner is too much.

Userlevel 7
Badge +7

Hey @vilirian 

Thanks for the feedback.

It isn't connected to marketing or advertising, as it happened on my browser too. Our teams are looking into it, please bear with us!

This is still happening for me. Using the web on Linux.

I was having the same problem running Deezer on my Firefox 82.

I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.

Userlevel 7
Badge +7

Hey @C Figueirôa @graygarbage 

Thank you for reporting this, please follow updates on this topic here :thumbsup_tone2:

I was having the same problem running Deezer on my Firefox 82.

I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.

Thank you friend.

what a horrible service this is, if you can even call it a service. keeps reporting error, computer seems to be offline when all other sites work fine. don’t want to have to configure anything; just let it work like spotify and all other sites.

Userlevel 7
Badge +7

Hey @Y.L 

Sorry to hear about how you feel.

Is this happening on the web version of Deezer? Could you specify your browser, and confirm if you try clearing your browser's cache and cookies if that's the case? I say this because we haven't had reports of this issue in quite a while now.

Userlevel 7
Badge +6

The same thing sometimes happens on Web when I surf Deezer community and I found out once it loads lots of deezer widgets the Deezer web app can fail in playback even, or show this offline message. This can be also because of my free net which is 10 Mbs only. Hope this helps.

I think it gets error as web widget and web players coming from same web server.

Especially on what you are listening right now thread as it has much of widgets. 100% deezer web app playback affected. Cache cleared, so I think this might be an issue here for now.

Userlevel 7
Badge +7

We'll look into it deeper @hpguru thanks for making your contribution :relaxed:

It shouldn't be your internet as the speed is more than enough, but it could be on our side. Keep you posted!

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