Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21929 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

K

kitster

Roadie

Running Deezer Version 4.27.0 (4.27.0.137) on MacOS 11.0.1.

The menus on the app are covered by the default Mac buttons (Close, Minimise, Full Screen). Needs some tidying up.

D

Dave.Farmer

Guitar Hero

Jusdt

Please keep me posted, yes @Dave.Farmer at the same time I'm in touch with the devs about your reports @aatac @Dave.Farmer :thumbsup_tone2:

Hi mate,

Unfortunately, after some more listening today, it is clear that the issue of buffering after a song has started persists in 4.27. Bah!

Just FYI, I’m downgrading to Deezer Family until this gets sorted (gapless playback would also be nice), so I won’t be available for debugging efforts. Apols and good luck!

Rudi

Ultimate Superstar

Hey there @Dave.Farmer

Sorry about that, was just going to ask you for that but I completely understand. I'll forward your comments and details to our devs.

Hi @aatac because I'm not an expert, I encourage you to contact them directly - maybe one of them can actually engage in fixing this with your logs without the need for an intermediate. You can reach out via here in Twitter :wink:

Hey @kitster thanks for reporting it. Have you tried reinstalling the app? I couldn't reproduce it.

Hi @Starks1991 will check this for you with our devs, buddy. Thanks for reaching out!

N

nyje

Roadie

My laptop has Dolby Access app (it’s an equalizer)

So, Deezer stops playing and shows an error message every time I change profile in dolby access

All other apps have no issues with dolby.

Rudi

Ultimate Superstar

Hmmm, thanks for reporting it @nyje!

Have you contacted Dolby about it? It could be something to do with our API but we haven't changed anything at the moment. Any updates due to the Access app, maybe?

D

deeluk

Roadie

Having issues with the Windows desktop app:

App seems stuck at version 4.18.60. Is there a way to trigger an update?
App often does not refresh, leaving a completely black client area. Seen most recently on the “Music” page, then scroll down to “Recommended Releases”, click one, black screen. Sometimes it also displays “An error occurred, please try again later”.

Rudi

Ultimate Superstar

Thanks for reaching out @deeluk

Just make sure you uninstall it using the option from the control panel in your Windows. After that, you can install it again once downloaded from here: https://www.deezer.com/desktop/download?platform=win32&architecture=x86

or https://www.deezer.com/en/download

Let us know how it goes :wink:

borut

Rising Star

Thanks for reaching out @deeluk

Just make sure you uninstall it using the option from the control panel in your Windows. After that, you can install it again once downloaded from here: https://www.deezer.com/desktop/download?platform=win32&architecture=x86

or https://www.deezer.com/en/download

Let us know how it goes :wink:

Is there a link to the 64 bit version?

Good Music with HI-Res only for good listen :D

K