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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21929 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    Guitar Hero
    Dave.Farmer
    Guitar Hero
    November 8, 2020

    Thanks for reporting it @Dave.Farmer 4.27 is in the oven right now, please keep an eye for it and let us know how it performs too - it'll be good to compare :thumbsup_tone2:

    Will do. Let me know if I can provide any additional info (logs etc.) to be of help.

     

      Guitar Hero
      Dave.Farmer
      Guitar Hero
      November 9, 2020

      Thanks for reporting it @Dave.Farmer 4.27 is in the oven right now, please keep an eye for it and let us know how it performs too - it'll be good to compare :thumbsup_tone2:

      Will do. Let me know if I can provide any additional info (logs etc.) to be of help.

       

      I am 20 minutes in to my Monday Discovery playlist on Hifi-Quality using 4.27. 

      Still windows 10 Home 2004 build 19041.572

      No instances of buffering at the start of a track so far! I’ll keep you updated as the day goes on.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        November 10, 2020

        Please keep me posted, yes @Dave.Farmer at the same time I'm in touch with the devs about your reports @aatac @Dave.Farmer :thumbsup_tone2:

        Roadie
        miiaow
        Roadie
        November 12, 2020

        I am a subscriber to Deezer hifi.

        I use the Deezer desktop app for Windows (Windows store).

         

        # Annoyance 1

        Why do I have to keep logging into this app? Please fix this. There arent any good reasons why I should have to keep logging in to a desktop app (or a web app for that matter).

         

        • Just fix it. A long lived access token shoud do the trick.
        • Tell your devs.

         

        # Annoyance 2

        When I as a paying subscriber is trying to log into Deezer, I dont want to solve your stupid captchas. I want to be listening to good music, not selecting pictures of bloody bicycles and buses.

         

        • Just fix it.
        • Tell your devs.

         

        The reason I write this post is because I otherwise love the service and would like to keep using it, free of annoyances.

        Roadie
        Johnny Deformed
        Roadie
        November 13, 2020

        Hey folks :)

        sorry, if that has already been addressed, but I can’t use the media buttons with the Deezer App on MacOS. 
        Maybe there’s some compatibility issue because I’m on the Big Sur Beta or have I just missed some setting?

         

        Thanks and greeting :)

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          November 14, 2020

          Hey @Johnny Deformed 

          Thanks for reaching out. Please see this topic here, it has a step-by-step guide that may help you get them working :wink:

          Hi @johnsn 

          Thanks for letting us know. I've personally noticed the same too, it shouldn't be like that. It might be a bug, so I reported to our devs straight away :thumbsup_tone2:

          Roadie
          Johnny Deformed
          Roadie
          November 14, 2020

          Hey @Rudi 

           

          thanks for the link. Had to try it a few times, but it works now :) 

           

          Greetings!!

            Roadie
            Starks1991
            Roadie
            November 15, 2020

            Hello. Sorry for my bad English. Until recently, there were 100 tracks in my listening history, now it is only 40. It became very uncomfortable. Is this a bug? If so, please fix it. Screenshot from Deezer 4.27.0 for Windows, but the same story in the web version.

            Guitar Hero
            Dave.Farmer
            Guitar Hero
            November 16, 2020

            Please keep me posted, yes @Dave.Farmer at the same time I'm in touch with the devs about your reports @aatac @Dave.Farmer :thumbsup_tone2:


            Hi mate,

            Unfortunately, after some more listening today, it is clear that the issue of buffering after a song has started persists in 4.27. Bah!

              Guitar Hero
              aatac
              Guitar Hero
              November 17, 2020

              @Rudi Would personally like to debug with a dev if possible. I really like this app, and want to keep using it, but this bug is really frustrating. Faster they can collect data/logs on the playback error the faster this bug will be patched.

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