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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
Jun 11, 2020 1:46 PM UTC
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    Guitar Hero
    Dave.Farmer
    Guitar Hero
    Nov 8, 2020 11:57 PM UTC

    Thanks for reporting it @Dave.Farmer 4.27 is in the oven right now, please keep an eye for it and let us know how it performs too - it'll be good to compare :thumbsup_tone2:

    Will do. Let me know if I can provide any additional info (logs etc.) to be of help.

     

      Guitar Hero
      Dave.Farmer
      Guitar Hero
      Nov 9, 2020 12:18 AM UTC

      Thanks for reporting it @Dave.Farmer 4.27 is in the oven right now, please keep an eye for it and let us know how it performs too - it'll be good to compare :thumbsup_tone2:

      Will do. Let me know if I can provide any additional info (logs etc.) to be of help.

       

      I am 20 minutes in to my Monday Discovery playlist on Hifi-Quality using 4.27. 

      Still windows 10 Home 2004 build 19041.572

      No instances of buffering at the start of a track so far! I’ll keep you updated as the day goes on.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        Nov 10, 2020 6:15 PM UTC

        Please keep me posted, yes @Dave.Farmer at the same time I'm in touch with the devs about your reports @aatac @Dave.Farmer :thumbsup_tone2:

        Roadie
        miiaow
        Roadie
        Nov 12, 2020 2:32 PM UTC

        I am a subscriber to Deezer hifi.

        I use the Deezer desktop app for Windows (Windows store).

         

        # Annoyance 1

        Why do I have to keep logging into this app? Please fix this. There arent any good reasons why I should have to keep logging in to a desktop app (or a web app for that matter).

         

        • Just fix it. A long lived access token shoud do the trick.
        • Tell your devs.

         

        # Annoyance 2

        When I as a paying subscriber is trying to log into Deezer, I dont want to solve your stupid captchas. I want to be listening to good music, not selecting pictures of bloody bicycles and buses.

         

        • Just fix it.
        • Tell your devs.

         

        The reason I write this post is because I otherwise love the service and would like to keep using it, free of annoyances.

        Roadie
        Johnny Deformed
        Roadie
        Nov 13, 2020 1:50 PM UTC

        Hey folks :)

        sorry, if that has already been addressed, but I can’t use the media buttons with the Deezer App on MacOS. 
        Maybe there’s some compatibility issue because I’m on the Big Sur Beta or have I just missed some setting?

         

        Thanks and greeting :)

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          Nov 14, 2020 3:14 PM UTC

          Hey @Johnny Deformed 

          Thanks for reaching out. Please see this topic here, it has a step-by-step guide that may help you get them working :wink:

          Hi @johnsn 

          Thanks for letting us know. I've personally noticed the same too, it shouldn't be like that. It might be a bug, so I reported to our devs straight away :thumbsup_tone2:

          Roadie
          Johnny Deformed
          Roadie
          Nov 14, 2020 8:14 PM UTC

          Hey @Rudi 

           

          thanks for the link. Had to try it a few times, but it works now :) 

           

          Greetings!!

            Roadie
            Starks1991
            Roadie
            Nov 15, 2020 8:38 PM UTC

            Hello. Sorry for my bad English. Until recently, there were 100 tracks in my listening history, now it is only 40. It became very uncomfortable. Is this a bug? If so, please fix it. Screenshot from Deezer 4.27.0 for Windows, but the same story in the web version.

            Guitar Hero
            Dave.Farmer
            Guitar Hero
            Nov 16, 2020 1:43 AM UTC

            Please keep me posted, yes @Dave.Farmer at the same time I'm in touch with the devs about your reports @aatac @Dave.Farmer :thumbsup_tone2:


            Hi mate,

            Unfortunately, after some more listening today, it is clear that the issue of buffering after a song has started persists in 4.27. Bah!

              Guitar Hero
              aatac
              Guitar Hero
              Nov 17, 2020 2:08 AM UTC

              @Rudi Would personally like to debug with a dev if possible. I really like this app, and want to keep using it, but this bug is really frustrating. Faster they can collect data/logs on the playback error the faster this bug will be patched.

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