Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

We're working on the next releases with other bug fixes @xzhorikx thank you for reporting this - it shouldn't be a limit there.

Are you on Windows?

I had the same issue for a long while and can confirm the update fixed this issue.

Hullo, recently joined Deezer hifi subscriber here.

Windows 10 v 2004. 100 Mb/s connection. 

• Just to report that stuttering playback at the start of HiFi quality song streams persists on client version 4.25.0. I can confirm that changing quality to “Better” resolves the issue. 
• Issue reported by @shustry (that reported smart cache size is always “0”) also persists. 

Thanks for your efforts.

Desktop version 4.25.0

Queue doesn’t display properly for long lists (in my case ~280 tracks).

What I mean is that the queue list scrolls and then stops at an arbitrary point. I made it to the letter B before it stops. If I then zoom out via the menu > view option this fixes the queue and ‘adds more’ to the list. If I then revert back to the original zoom…. the list when have ‘bottomed out’ at the new point.

This seems to be fixed by simply zooming out.

@Rudi  

macOS Mojave 10.14.6

Deezer Version 4.25.0 (4.25.0.129)

Playlist: https://deezer.page.link/btJzEXazmv4EDjCz5

First track I played today using High Fidelity had the issue.
https://deezer.page.link/6di9vURQLvcfPeE79

I’ve tried foing a full uninstall and trying 4.25, same thing.

FWIW, I only started using Deezer recently (within last two weeks), and the very first version of the app I downloaded was the same I’m using now, 4.25.0 (4.25.0.129).

All reported @Ellias Appel @Dave.Farmer thank you so much for your support!

Have you tested the app for Win 10. It is shockingly clunky and buggy. Here are few of the issues I have found using this for about 10 minutes

1. When dragging and dropping tracks to reorder in a playlist the edge scrolling with the mouse rarely works and then only if you get the mouse cursor in a sweet spot of a couple of pixels. 
2. After reordering a playlist the internal order must be cached. If I select a track it will play the track the was in that position when I first opened the app and not the one shown in the list. I have quit and reopen the app to correct this.
3. When I delete a track from a playlist I get no message stating the track has been deleted and it remains in the playlist. If I close the app and reopen it the track as been deleted?? This behavior is the same for track deletion via the individual track context menu or via the multiple track delete action button at the top of the list.

I’ve not found the Web UI much better.

FYI I’m new to Deezer as I currently looking for a replacement to YTM so trialing a few alternatives. I like the look of Deezer and you have a great features but the UI is very buggy. I’m surprised this made it passed a developers basic unit test let alone to a final polished app with basic UI bugs like this.

@Rudi Sorry I thought I replied before but I guess I never submitted.

To be clear (because the title of this forum is a bit different from what I’m experiencing), the app doesn’t neccesarily freeze. It is more or less a buffering issue of the track that starts to play. Within the first second, you hear milliseconds of the track play, playback stops, track buffers, and then continues to play without any buffering.

Again, this only happens when using high-fidelity, not best or any other quality.

I only started using deezer within the last month, and 4.25 was already the latest to download.

I’m running macOS Mojave 10.14.6.

For giggles, last week I did try uninstalling Deezer completely and re-download 4.25, same issue. 

Today, I saw 4.26 got released. Same issue continues to occur, as figured.

I’m testing this by playing a playlist, and playing tracks just for the first 5 seconds and hitting next. Today, after downloading 4.26, the very first track that played had this occur. Continued to listen to the playlist, 2-3 tracks down the list it happened again.

I’m happy to do a debugging session over zoom (or any other video conferencing app) if anyone on your end is willing. Otherwise, let me know if you want me to capture any logs.

Hey @aatac 

Thanks for coming back. I have the same setting here, Mojave as well.

Before I pass this info to our devs, could you please give me your system's specs?

Thanks for posting here too @Jon Black your feedback will be forwarded to our developers and respective teams for consideration