Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Deezer keeps crashing on my MacBook Pro after one or two minutes of playing some music, and it hasn’t been happening before (I’ve been using it on desktop for several months now...).

Should I restart my computer and see what happens then?

Hey there @borut 

Currently, we're unable to offer a 64bits version, but it's something on the cards, yes. And one of our big focuses for 2021 is to improve our desktop app performance and connectivity 

Hey @j_argeles7519 

I encourage you to reinstall the app and yes, restart your Mac. If it doesn't help, please let me know the version of the app.

Hi,

In the end, I restarted it and updated my Deezer (I realized I hadn’t yet) and it worked!

Today I installed the Deezer application on my home
stationary computer -Win, connected to a HiFi subscription.
This problem immediately appeared: when deleting a track from
"favorite tracks", it gives an error and does not load the list of
tracks, and asks to repeat it later. This problem every time you
delete a track. You have to exit the program and re-enter, then it
starts to work correctly again, but until the track is deleted,
everything is repeated. It's naturally annoying, and I guess it
shouldn't be. Tell me what's the problem?

Hey @Shadowshev 

Sorry to hear about that.

Could you please try reinstalling the app and restarting your PC to see if it helps?

Windows app 4.28.0 on Windows 10

I can't log into the PC app. When I click the "Log in" button nothing happens.

Hi there,

I’m trying to use Deezer desktop on my pro PC, no luck.

Windows 10 1903

16 GB of RAM

Connected to my home wifi

Deezer 4.28.0.

I can search, browse artists, tracks, etc, but I can’t play anything. The progress bar is stuck at 00:00 and nothing happens.

I tried with Firefox 83, and I get an error message: “An error occurred. Please try again later”. Very informative indeed.

Deezer on my iPhone 8, on the same wifi network, works well.

I also tried to shutdown the firewall, re-install the application, no luck. I just can’t use Deezer on my computer.

Hi there @romu70 @pithy_prolix 

Sorry for the experience.

Please reinstall the app (4.29 should be available to you by now), restart your computer and internet router, then clear cache and cookies from your default browser and keep me posted!

There's an issue we're investigating on Firefox at the moment @romu70, so perhaps try another browser 

Thanks.  Reinstalled.  It works correctly.

@Rudi I was helped through the email support and it is working now. Thank you.