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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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C
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Im having troubles logging in. Logging in stuck loading and wont log in. I cant update arl either.

oldrecord
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Hi Deezer team,

I use the web site a lot more than the App. I am on Windows 11 on PC. However, before the change of layout, on my Playlists it used to have a box at the top that allowed me to change the order of the Playlist. The drop down box said “Recently Added, A-Z Track, A-Z Artist, A-Z Album, Manual. “ Now that box is gone. It was so convenient. Now when I try to organise the List, I am at a loss. The old system was so user friendly. BTW, I tried Chrome and it’s no different. How can I get the previous drop down box back? 

I look forward to your reply. Cheers …. Ken .. :slight_smile::notes::panda_face:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov
Макс Синєгуб
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1. In the Windows application, the focus is constantly jumping up the list.
2. The web version does not show the all list of songs.

Why?

Jaime.
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Hi @oldrecord It seems to be intended, but I have asked to our developers and as soon as I hear back from them I’ll let you know.
Thanks for your patience :)

Jaime.
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Hey @Макс Синєгуб can you please provide a screenshot of the problem that you mentioned in order to help you?
Thanks :)

Макс Синєгуб
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Hey @Макс Синєгуб can you please provide a screenshot of the problem that you mentioned in order to help you?
Thanks :)

How? it's impossible.

J
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Userlevel 4
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@Макс Синєгуб Shoot a movie with your smartphone? :grinning:

Макс Синєгуб
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How?

J
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Userlevel 4
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Use your camera to film your screen while the issue happens? Clear enough ? 

oldrecord
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Userlevel 7
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Hi @oldrecord It seems to be intended, but I have asked to our developers and as soon as I hear back from them I’ll let you know.
Thanks for your patience :)

Thanks @Jaime.  that’s so cool. I look forward to your reply when you find out. .. Cheers .. :musical_note::slight_smile:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov
bluezzbastardzz
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Userlevel 7
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The drop down box said “Recently Added, A-Z Track, A-Z Artist, A-Z Album, Manual. “ Now that box is gone.

I still see that dropdown box in Edge on Windows 10, but there are less options in it: A-Z, Recently Updated, Recently Added and Most Played.

Maybe you are using an adblocker preventing to show the dropdown button which is located at the right besides the search field and the dropdown for type of playlists. Or maybe you are looking at an old or different version in your browser cache, then press Ctrl+F5 to hard refresh the browser tab.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
oldrecord
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Userlevel 7
Badge +4

The drop down box said “Recently Added, A-Z Track, A-Z Artist, A-Z Album, Manual. “ Now that box is gone.

I still see that dropdown box in Edge on Windows 10, but there are less options in it: A-Z, Recently Updated, Recently Added and Most Played.

Maybe you are using an adblocker preventing to show the dropdown button which is located at the right besides the search field and the dropdown for type of playlists. Or maybe you are looking at an old or different version in your browser cache, then press Ctrl+F5 to hard refresh the browser tab.

Hi @bluezzbastardzz This is a screen shot of the playlist. Notice that at the right side above Added and the Length icon there is no box. I checked the things you suggested, but to no avail. Anyways, @Jaime. has said that it is intended, and he will let me know about it etc.. Thanks for helping, it is most appreciated. Take care and Cheers … :relaxed::musical_note:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov
bluezzbastardzz
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Userlevel 7
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OK, I misunderstood your posting and thought you meant the overview of all your playlists. But if you want to sort the tracks of a single playlist, you can click on the header of each column, e.g. for A-Z Tracks which will sort all tracks alphabetically either top to bottom or vice versa with a second click, and the third click will restore the former sorting.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
oldrecord
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Userlevel 7
Badge +4

OK, I misunderstood your posting and thought you meant the overview of all your playlists. But if you want to sort the tracks of a single playlist, you can click on the header of each column, e.g. for A-Z Tracks which will sort all tracks alphabetically either top to bottom or vice versa with a second click, and the third click will restore the former sorting.

 

Thanks @bluezzbastardzz your help is awesome. It looks like I will have to get used to clicking on each header instead of the great user friendly box. Never mind, these things are meant to try us!  Take care,, and keep safe.. :notes::slight_smile:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov
P
Rank

Hello! 4 months ago already wrote about the problem with the hang of the desktop application for Windows, still did not solve the problem, after 40 minutes listening to music the application begins to consume under 3 gigabytes of RAM, then it hangs and hangs the entire system for 5 minutes! This is observed on Windows 8.1, and on track of different devices. I will suffer a little more, if you do not fix I will stop using your service, I chose your service forward for the sound quality, but every time wait for the system because of your application is tired already.

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N
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Userlevel 2
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Hey @Jaime. 
I did the app update during the last few days and something has changed in my Windows desktop app - there is no information about a date when the track was added to my playlist. Why it was removed? It was a very helpful option for me. For example, on the online version, this option is still available.
Regards,
Monika
 

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M
Rank

Not a new problem, but a very strange and annoying one I’ve been having for a year now:
Since the end of last year, I can't listen to the longest tracks on Deezer anymore. Whenever a track is over 20-minute long (something not unusual in the genres of music I listen to), the streaming starts normally but after the first 2 or 3 minutes it systematically stops with an error message saying that it can't be loaded. If I manually move the cursor further into the track, the streaming restarts there but the same error message happens again after a couple of minutes, and so on.
That never happens on shorter tracks, so I guess it's due to the weight of the longer tracks and probably some related cache overload, but clearing the cache doesn’t make any improvement.
I've already invastigated this problem as far as I could and I’m sure that it doesn't come from my internet connection or anything like that. And again, until the end of last year it worked just fine, and nothing has changed on my side. (I’m only using Deezer on the website via Firefox, no apps, and please don’t ask me to uninstall/reinstall everything or to use another browser, I’m tired of these false solutions).
In fact, the only workaround I've found to still be able to read those long tracks is to reduce the audio quality, if I put it at only 128kb/s instead of 320kb/s, then it works. But it's definitely not a really satisfaying solution…
I really hope that Deezer will improve things on their side, or I’ll consider moving to Spotify.

 

bluezzbastardzz
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Userlevel 7
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I've already invastigated this problem as far as I could and I’m sure that it doesn't come from my internet connection or anything like that. And again, until the end of last year it worked just fine, and nothing has changed on my side. (I’m only using Deezer on the website via Firefox, no apps, and please don’t ask me to uninstall/reinstall everything or to use another browser, I’m tired of these false solutions).
In fact, the only workaround I've found to still be able to read those long tracks is to reduce the audio quality, if I put it at only 128kb/s instead of 320kb/s, then it works. But it's definitely not a really satisfaying solution…
I really hope that Deezer will improve things on their side, or I’ll consider moving to Spotify.

This sounds like a too slow internet connection to me though, sorry. If you were using HiFi streaming with FLAC files, this would even be worse. And Spotify Premium also uses 320kbps Ogg Vorbis streams, so probably you would have the same problem, also with other streaming sites using any higher quality format.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
M
Rank

@bluezzbastardzz Thanks for your reply, but I can assure you that it’s NOT my internet connection. I know it looks like that, but it’s not that, believe me. I won’t go into details here, but as I said, I’ve already investigated this question seriously. And, by the way, I don’t have any problem with video streaming, so 320kbps audio should not be a problem at all.

In fact, at first when I started to encounter this problem a year ago there wasn’t even the error message. The streaming of very long tracks just stopped after the first 2 or 3 minutes and mysteriously restarted automatically at the beginning of the track. That didn’t look like buffering. Now it doesn’t restart at the beginning anymore, and there is the error message, but the problem is still basically the same.

D
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Userlevel 2
Badge

Webapp creates empty playlist when trying to save Friday Releases
I try to save Friday Releases as a playlist because tehre is no other way to access it via Sonos (please fix!!). However it fails and creates an empty playlist (works well on Android).

E
Rank
Userlevel 2

If you call up the context menu of the topmost tracks in the visible playlist (considering the position on the screen, not the absolute track number), then some context menu items behave incorrectly. Specifically, the Back button does not work. If you scroll down the playlist, this is observed in other tracks that fall to the top of the playlist.

 

J
Rank

Good afternoon. I have been using Deezer on my phone for a long time. I decided to try it on pc. And the list of favorite tracks on the pc version goes in reverse order. That is, the newly added song goes to the end of the list. Although on the phone, a new track is added to the top of the list. By starting the newly added track in the favorites list, the next song comes from the first added track in this list. The sorting buttons of the tracks are shuffled only by the artist, but not by the time the track was added. Maybe there is a way to fix this? V 5.30.140

I
Rank

What’s going on with Deezer Web?

Duration of tracks in album has suddenly become 3:00. When I play a single, it starts playing other single for a second, then the one I clicked. And some songs suddenly stop playing in the middle. It happens to Lollobrigida. I’m not sure about other artists.

 

L
Rank

Hi, 

I have been experiencing regular issues with the Deezer App on Mac.

While my playlists usually always work, and I can play songs on them, clicking on the artist or album link gives the “Error. An error occurred, please try again later.”

It’s the same with the search. Results are shown and I can play songs, but navigating to any artist or album page gives the error.

At the same time, Deezer’s browser app on Chrome works just fine.

Relaunching the app does not fix it. And reinstalling the app usually doesn’t resolve the issue, but I think rebooting the whole computer has always fixed it.

I’m using version 5.30.140 (5.30.140.82). The OS version is macOS Big Sur 11.6.2

 

C
Rank

The desktop app (Windows) is preventing my W10 box from sleeping. 

With the app launched but not streaming my W10 box will not enter sleep. If I quit the app the W10 box successfully enters sleep.

Regardless of whether I’m streaming or not I’d expect to be able to put my computer to sleep and  have it remain there. (If the app is streaming I’d expect it to stop streaming.)

 

App Details:

5.30.140

Windows Details:

Edition    Windows 10 Pro
Version    21H2
OS build    19044.1466
 

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