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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21929 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    Guitar Hero
    aatac
    Guitar Hero
    October 28, 2020

    @Rudi 

     

    I have two of the same exact laptop (one for work, one for personal), happens on both.

      Guitar Hero
      Max.Heera
      Guitar Hero
      October 28, 2020

      HI

      Just a warning that my Deezer app is burning gigs of data when i listen to songs that are supposedly downloaded to my local drive. Its occurring on my both my desktop and laptop. It just went through 5gb of data when i was listening over the past hour. this is crazy. It ate through 500GB of data in 3 days. I have a premium capped fiber account which is ran out of data because of the Deezer app. This must be a bug.

      I followed deezer response to uninstall reinstall and re download, but its still burning through data when connected and doesnt play properly if i cut the internet to the app. 

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        October 31, 2020

        Thanks for keeping us in the loop @Max.Heera we'll pass this info to our devs for their consideration. It could be a bug, yes.

        Could you please give us details on your network, system specs and app version?

        Hey @aatac copied you here, all forwarded on :thumbsup_tone2:

        Guitar Hero
        Dave.Farmer
        Guitar Hero
        November 4, 2020

        @Rudi Sorry I thought I replied before but I guess I never submitted.

        To be clear (because the title of this forum is a bit different from what I’m experiencing), the app doesn’t neccesarily freeze. It is more or less a buffering issue of the track that starts to play. Within the first second, you hear milliseconds of the track play, playback stops, track buffers, and then continues to play without any buffering.

         

        Again, this only happens when using high-fidelity, not best or any other quality.

         

        I only started using deezer within the last month, and 4.25 was already the latest to download.

         

        I’m running macOS Mojave 10.14.6.

         

        For giggles, last week I did try uninstalling Deezer completely and re-download 4.25, same issue. 

         

        Today, I saw 4.26 got released. Same issue continues to occur, as figured.

         

        I’m testing this by playing a playlist, and playing tracks just for the first 5 seconds and hitting next. Today, after downloading 4.26, the very first track that played had this occur. Continued to listen to the playlist, 2-3 tracks down the list it happened again.

         

        I’m happy to do a debugging session over zoom (or any other video conferencing app) if anyone on your end is willing. Otherwise, let me know if you want me to capture any logs.

         

         I can confirm that this issue also persists in v 4.26 in Windows 2004 (build 19041.572). 

        Subjectively, it seems like the buffering issue is most prevalent when on playlists or flow. Playing full albums doesn’t seem to produce the behaviour as much, or possibly at all. I’ll listen lots of albums today and see. 

        Guitar Hero
        Dave.Farmer
        Guitar Hero
        November 4, 2020

         

         I can confirm that this issue also persists in v 4.26 in Windows 2004 (build 19041.572). 

        Subjectively, it seems like the buffering issue is most prevalent when on playlists or flow. Playing full albums doesn’t seem to produce the behaviour as much, or possibly at all. I’ll listen lots of albums today and see. 

         

        Buffering issue is also present when playing albums, it’s not just a playlist issue. 

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          November 5, 2020

          Thanks for reporting it @Dave.Farmer 4.27 is in the oven right now, please keep an eye for it and let us know how it performs too - it'll be good to compare :thumbsup_tone2:

          Roadie
          Harrison.Kamau
          Roadie
          November 6, 2020

          Hey team,

           

          I’m getting an error every time I try switching back to older songs. I’ve just installed the latest version on MacOs (desktop) app and still getting the same issue. See the attached screenshot.

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          November 7, 2020

          Hey @Harrison.Kamau 

          Thanks for reporting it to us. Is that 4.27.0? If yes, could you please confirm if this is happening on random tracks or always the same ones?

          Guitar Hero
          aatac
          Guitar Hero
          November 8, 2020

          @Rudi confirmed still happening on 4.27.0

            Roadie
            закир залялов
            Roadie
            November 8, 2020
            1. Вы предоставляете музыкальный сервис в России, но не можете предоставить сайт форума на русском, не говоря уже про техническую поддержку. ROFL :joy:
            2. При попытке прослушать раздел Музыка и другие разделы Ваш сайт блокирует интернет и соответственно выходит ошибка что “Нет доступа к интернету”. Good job!:rage:
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