Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

@Rudi, I cleared the cache and cookies but it didn't help.

Pls make an usual .EXE installer. I don’t have microsoft store so I can’t use your program

@ZeraToleranc 
https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Hi there, there’s an issue with the search function in “my mp3’s”. This doesn’t work… You just see the whole list

My deezer stops playing after one song and won’t continue to the next song. It started yesterday and I normally use the website but I downloaded the app on my windows and it does it on the app too. I’ve cleared my cache and restarted my computer and logged out but it’s still doing the same thing.

Thanks for sharing the link with @ZeraToleranc @JohnyV3 

We're looking into that @Martijn.Keymis, thanks for reporting it.

Hey @Ria Allan Poe sorry to hear that, could you please try restarting your router as well? I also sent you a password reset email, so please change your password before trying again!

Happy New Year all!

I’ve changed my password and restarted my router and still have the same issue. 

I had an infamous issue when the Windows App (both Desktop and Windows Store version) crashed immediately after login. However, I managed to solve it and decided to share my solution. I hope it will help your developers to prevent it completely. 

After checking some suggestions in other threads on this site, I noticed a suggestion to clean up the %appdata%/deezer folder. It helped me to find the actual .exe file and when I run it, I got an error message: 

“Fatal process OOM in insufficient memory to create an Isolate”

I have realized that you are using Electron/Node.js. The memory issues on Node.js apps are typically related to the “--max-old-space-size” parameter. In my case, it was set to 8GB which seems too large (is it compiled for 32-bit?).

So I have run the following in the command prompt: 

set NODE_OPTIONS=--max-old-space-size=2048

After that, I managed to run the app successfully.

As far as I know, it is possible to set the --max-old-space-size flag during the compilation of the Electron app, e.g. as discussed here: 
https://stackoverflow.com/questions/43933951/how-to-increase-the-max-memory-limit-for-the-app-built-by-electron-builder

I think your developers should consider doing this to avoid such difficult-to-troubleshoot problems.

Hope this helps! 

Thanks a lot for sharing this @asimontsev, amazing! 

I've forwarded all your comments to our devs. Happy New Year!

Hey @Ria Allan Poe 

Thanks for coming back! Could you please try resetting your password to see if it helps? We're getting to the bottom of it!

I have noticed that windows app (4.29.0) doesn’t show all albums for some artists in Albums section. Missing albums are being shown in More albums section in the bottom.