Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hello there! In the last 3 months, a window with the text "Lost internet connection, please try again later" appears on the Deezer website at the end of the song. When you turn on another song, the same song is repeated. Google Chrome browser, the browser cache was cleaned, but it did not help. How do I fix the problem?

Hi @Rudi, It seems the deezer desktop app and website won't play my music anymore without stuttering. I already deleted and reinstalled the desktop app and then restarted my laptop, but that doesn't seem to work. The selected audio quality also does not seem to affect the issue. 

My PC has been restarted this week-end. I run the 4.29. I cleared cache and cookies → no music.

Tried on Chromium → no music.

I haven’t rebooted my rooter which works well. And as Deezer works from my iPhone, I doubt the problem is in this area.

Have you tried updating the browser @Alexei Shilyaev? I haven't seen a similar report around here. What version of it do you have and what's your OS?

@Rudi, I have the latest version of the browser - 87.0.4280.88, Windows 7 (Professional) 32-bit.

Hi there @mathieu.dm 

Sorry to hear that. I've carried out some maintenance to your account and sent a password reset email. Please change your password and try again.

If it doesn't help, please let me know if you get an error message and more details about your laptop including OS and app version! 

Hey @romu70 it isn't because your router works well or not, but because a new connection might fix things. Please give it a try and like @mathieu.dm, please provide more details about your system and device 

Hi there @Alexei Shilyaev 

Thanks for coming back. Could you please try clearing the browser's cache and cookies to see if it helps?

Filter applying dosent seems to work. When in "popular track" im trying to change filters (song name, almub) the UI of the app is changing but when i click on the track from the my filtered list the play invokes on original song order(just like if i dont change song order).
For example first song in beatles page is "Let it Be". If i sort song by name the first song will be "A day in the life", but when i click on play button on day in the life the "Let it Be" will be played instead.

Already tryied to send this to the support with my .nfo file, but got same answer 2 time in the row and then marked as solved.

p.s. deezer app from microsoft store. Version 4.29.0. Already tryed to reinstall

Just checked and my web version of the app has same behavior

I’m using Deezer since october and there are my issues:

• Deezer 4.29.0 (and older) on Windows 10 sometimes randomly closing after finish song without any error or crash info.
• When I don’t have an internet some songs don’t play. My playlists are downloaded. Looks like every two or three songs are playing.