Android

Deezer app has completely stopped working since the update. Uninstalled and reinstalled several times. Cleared cache, restarted phone all to no avail. Just get error content not loading message fore every selection on data and WiFi. Any suggestions?

Nothing Phone 1Nothing OS 2.0.4, Build Spacewar-T2.0-2310006-1014-EEAAndroid 13-Security update 01.Sep.2023-Google Play 01.Oct.2023-Baseband MPSS.HI.4.3.3-00781-LC_All_PACK-1.570503.2.589090.5-Kernel 5.4.210-qgki-gcfce8884187a, #1 Fri Oct.6.2023Deezer version 8.0.0.78Do not reply with “update Deezer”, “clear your cache”, etc. I will take replies of this nature as evidence that you did not read this at all. Your app is broken and cuts off my music randomly. I believe something related to AndroidWebView is causing this. Something is clearly very wrong with a core dependency of Deezer. I like your app, but I’m veering towards cancelling my premium subscription based on this issue persisting for months.

In the past, my Deezer music has played over my other work out/video apps (FitOn, YouTube). I was able to listen to my Deezer workout play list while waching the work out video on my mobile phone. Since the new logo and whatever changes were made, every time I open another app that uses audio - it shuts down Deezer. It was all working perfectly until the recent changes. Is there some setting that has change that I can change back? Or is this part of your new coding? How do I get Deezer to keep playing in the background over other video apps? I am sure it is a quick fix😉

I just signed up for a 3 month discounted subscription but deezer connect is not working. This is so disappointing as it's the only way I connect to my Sonos speakers. Before you say use the Sonos app, I won't do that. That app is inferior and I drive music from my streaming apps. If this won't work, I want a refund and my sub cancelled. 

There's no way to see full album title in mobile app? 

After the new update, deezer album on the player UI no longer showing the streaming quality like HQ or Hifi. Is this the new thing now? or is it just a bug?

When using the Chromecast feature, I used to be able to use the next and previous arrows in the notifications dock and on my pixel phone. Now if I try that, the UI in Deezer freezes and shows the wrong song is playing. Nothing can stop the issues except disconnecting from the Chromecast. There are also a few issues even with just using the app itself where after a few songs, the UI will freeze and become unresponsive to changing the song. And again I have to disconnect to make the app work again. This used to work before the new UI update. Anyways, I know that there have always been latency issues before, but I’m now just asking for it to work at all since that’s how I mostly listen to Deezer 🙏🏻

For a long time, probably for six months, offline playback works very poorlySo the problem is that if you enable offline shuffling of tracks, then a playlist of 2-3 tracks is created, which play in a circle and often freeze. I recorded this in one of the pinned videos.  It is worth noting that there is no problem if you manually switch each track with the "next" button. You can see this in one of the pinned videos. If I remember something, I will add it to the comments https://www.veed.io/view/fa0bce7b-d7f8-4292-8a55-1026cae034f4?panel=share https://www.veed.io/view/c7662fa9-eedd-42c7-9201-7c79c0482222?sharingWidget=true&

As you can see from the screenshot some music downloaded, some doesnt. This is not a new issue, I've had this problem in the past. The suggestions the help team gave was to uninstall the app and re download all my music, which I did. When this current problem reared its head again, I cleared all data, uninstall, re-installed, and some of the music downloaded, others not. I adjusted the Deezer allocated space to 40Gb, which is almost 2.5x more than the data/space needed, according to Deezer data.Furthermore, Ive read here that if it doesnt auto download, I have to use the manual selection. Which does not exist.  

The new app seems to have an annoying behaviour or bug. It plays fine in the background. But as soon as it is brought back to focus, it immediately skips to the next track.Android 10 and 12, a smartphone and a tablet, both have this issue

I have Samsung galaxy watch 4, I've downloaded the app without any issues but I'm unable to log into deezer on it. It keeps saying, "hold your phone close to your watch too log in" I've done this dozens of times. Uninstalled on my watch several times. Just turned off and on but won't work. Quite infuriating. Anyone got a fix for this?

I’m trying to use my 4K Amazon Firesticks with the Deezer in the UK- when I search the Amazon App Store on the stick, Deezer comes up as an option to download, but when you clik on the app it just says ‘App not found’. Have Deezer removed the app, can I side load an APK?Thanks

I can't login to my watch I got my phone right next to my watch but each time I clicked on login from my watch it failed and nothing happened at all 

Loading error keep pop up when I listen music on my phone 

I've been using Deezer Premium for a few years now. Never had any problems. The last few days however the Deezer app (on Android) keeps going through my data like crazy. I have a 10Gb/m bundle - it was gone within a week. Added 1 GB (10 euros, mind); listened to a few songs - gone within a day. Another GB - same thing. (and yes, it is Deezer that does this, I checked).This is all quite puzzling. Not to mention expensive. My listening patern is exactly the same as it was a month a go, or a year ago, for that matter. I've been listing to HiFi for almost three years now. So no changes there. Deezer Support is keeping awfully quiet. Any ideas/suggestions?

You are ripping people off with the absent stop button.....

Constant systeemfout bij het willen afspelen van Deezer met de Yamaha rn803d reciever. De app al volledig verwijderd, zonder resultaat.....

I use Deezer on 3 platforms: Desktop (Linux), Android Phone and Chomecast w/ Google TVThe client is very unstable (on the brink to be unusable) on Chromecast w/ Google TV. Examples:Starting Flow (My music → Flow) simply makes client crash (you end up on Chromecast home page) Starting Home → Flow behaves weirdly, it ends up in partially updated screen, like is waiting for back-end.The Chromecast with Google TV (4K) is up to date, and Deezer client is up to date as well.

Hi!For some time now, I cannot play albums. When I try, the app returns to the previous song. I am using a 3 year old Motorola One Hyper phone.Why is that?

All my songs disappeared but still deezer uses 50GB of storage, and lately I have problems with loading songs

Version 7.1.5.26 of the app. I'm a beta tester. I've encountered a somewhat annoying bug. I've attached a YouTube link demonstrating the issue.

After using tune my music my favorites playlist goes from 1713 to 215 and sometimes 500 after I try to download it. I'm using a LG xpression plus with a 64gb micro SD card. Is that normal. I transferred from YouTube music. I started using Deezer for the audio quality. 

Why does Deezer stop playing after 3 songs on my Samsung tablet?

Hi can a mod delete my account pls. Many thanks 

Deezer setting under disk usage-→ Change storage option seems to be missing on my devices. Is that option taken away or under which condition will that be availble?