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Do you need help with Deezer on you Android device? Ask your questions here!

  • 783 Topics
  • 3,869 Replies

Recommended (5)

782 Topics
W
Tiny Dancer
William HankinsTiny Dancer
asked in Android
Unable to Load Page - Android 7.0.30.59

I am unable to connect to Deezer's service from the Android app this morning. I have internet connectivity. I am using the Android device that I use for Deezer to type this issue out. I could not find a submit ticket option, so I am posting here. I tried clearing the app cache for the Deezer app without success as well as rebooting my device twice. Once before clearing my app cache and after clearing the app cache. It looks to me like there is an issue with Deezer's service in relation to connectivity from the Android app. As I indicated above. I can access all of my other internet connected services via apps and I'm using the internet to connect to this website from my Android device. Please offer assistance. If your service is down, I would appreciate a discount for the time I was not able to use your services. Thank you for your time.

17905
Leonídia.Deezer
Alien SuperStar
O
Runaway Baby
OrliandeRunaway Baby
asked in Android
deezer cutting off

Hello. Deezer is constantly just stop playing. And everytime i have to go back in and play again(songs go back to start). Honestly this never happened when i was in Switzerland. It is soooooo bloody annoying. And happens about 5x or while i am playing music. So what is the issue or solution? And no error messages come up.

1731
Noam Asulin
Deezer Legend
T
Runaway Baby
tala28Runaway Baby
asked in Android
where did all of my playlist go?!

Hi You made an upgrade to your version and most of my playlist were deleted For example a playlist by the name "best","mine","slow"… Why is that? Can you please check?! Thanks Tal

511
Leonídia.Deezer
Alien SuperStar
A
Tiny Dancer
AsmialTiny Dancer
posted in Android
Search tab Top result sometimes doesn't play

Sometimes when using search, the track labeled as top result doesn't play. I have already reinstalled the app and the bug keeps on happening sometimes so this means that it is a code issue of the app. I can't have a consistent way of replicating the error, but it sometimes happens when doing this: Play a Track Mix Search a song and tap on the top result If it helps, whenever the current song is paused and I click on the top result when that error happens, it resumes the song being paused instead of switching on the tapped song. It also sometimes does not allow to click on any track whatsoever. I will keep updating this thread if I find a consistent way of replicating this bug. I already found other issues related to the top result song, but none matches with my problem.

221
Leonídia.Deezer
Alien SuperStar
C
Runaway Baby
CHERRunaway Baby
asked in Android
Page won't load.

For two days now Deezer won't load. Says 'unable to load page' at the bottom it says 'require API auth'. Can onyone help... with easy instructions, nothing too technical if possible please.

1834
N
Tiny Dancer
H
Runaway Baby
Herman BRunaway Baby
asked in Android
require API ?????

My Deezer does no longer work. I get the message Require API Cannot find my downloaded music anymore. Can you help me? Thank you. Herman Bollen or Herman B.

767
H
Runaway Baby
S
Runaway Baby
Simlaa1990Runaway Baby
asked in Android
crashes

Paid subscription Songs will just stop playing, takes about 30 seconds to reconnect then I either have to restart the song or skip it (happens part way through songs) . No trend in this happening, no particular artist . Just random crashes, at least 1 per hour of listening Anyway to fix this? Not impressed as a paying customer Android user

505
Leonídia.Deezer
Alien SuperStar
M
Runaway Baby
Miha42Runaway Baby
posted in Android
Search is not working

I have the same experience. Search is not working, latest version on Android.

121
Leonídia.Deezer
Alien SuperStar
A
Runaway Baby
Andrew.HiteRunaway Baby
asked in Android
flow error

I listen to flow fairly often but here lately it will start a song and then it will start up another, try to load it, then skip ahead, and then it repeats a number of times. I opened up the queue today as it was doing this and it was resetting the history at the same time it was skipping. Also, the length of the flow playlist not infinite here lately. Now, i know that my phone being the cheap piece of crap that is all the rage these days is possibly a factor in this but something is going wrong on your guys' end here lately, i listen most of the time while i am at work and it would be nice to have a program that i am paying for to work decently, please fix this.

1339
Leonídia.Deezer
Alien SuperStar
A
Runaway Baby
Andrea SümegiRunaway Baby
posted in Android
app

Hi on the past few weeks I found that the app keeps stoping playing What is happening?

172
Yula
Moderator
H
Runaway Baby
hortonRunaway Baby
asked in Android
Interference at start/end track and pause

A few guitar notes at all downloaded track begining and end, also in middle if pause & restart. I recall the guitar intro but not the name. Android Latest update Huawei p smart, plenty of memory

211
H
Runaway Baby
D
Runaway Baby
donbzRunaway Baby
asked in Android
cant use anymore

HI I CANT SEEM TO USE ANYMORE, KEEPS SAYING NO API I AM VERY DISAPPOINTED 😞

161
Leonídia.Deezer
Alien SuperStar
R
Runaway Baby
ratdogdaddyRunaway Baby
asked in Android
Chromecast on Android disappeared

I regularly use Chromecast on my Android Pixel7 phone. Today I don't see the Chromecast option? The last I used it was probably a week ago. My Deezer app last updated 5/2/23. I can see my Chromecast device is active in Google Home. Dave

232
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
Juan VeraRunaway Baby
asked in Android
Crossfade mode on Android and PC

They will be filled with these suggestions but when will they take it seriously to enable it on Android and PC? This option is essential, not even being a Beta Premium user does it work well

1841
K
Tiny Dancer
I
Runaway Baby
iamthedogtorRunaway Baby
asked in Android
Cookie banner messed up

The Deezer mobile app is currently prompting me to accept or decline cookies. However, I've always got offline mode enabled (bc it always takes ages for the app to load anything when connected to the internet), so I can't click anything to make the cookie banner go away. Restarting the app (force stop in the andoid settings) or the mobile doesn't change anything either. Has anyone had similar problems in the past, and knows how to fix them?

1521
Leonídia.Deezer
Alien SuperStar
B
Runaway Baby
BXIIIRunaway Baby
asked in Android
Moods not showing on Android

Hello, since a week when i click on the flow, it does play but there is no list in the mood wheel to select from. Clicking on it will pop the coloured wheel and disappear. Using the “dislike” and change style button works but being able to do this from the wheel is the goal here.All tracks, favorites, etc intact. Any else experienced this? Android 13 here

303
awesomemac
Deezer Legend
R
Runaway Baby
rickankumRunaway Baby
asked in Android
deezer connect not working

when i try to use deezer connect, on my android app. Nothing happens. I want to stream the music to my sonos speakers which are on the same WiFi as my phone. I dont get a error message, only connect tries a couple of minutes and then it disapears. Any suggestions? Thnx Rick

3323
Leonídia.Deezer
Alien SuperStar
N
Tiny Dancer
nrvncntcmpsTiny Dancer
asked in Android
Require API auth to login again

I was in the middle of adding songs to my playlist when I automatically logged out of Deezer. I tried logging back in and it is saying "Require API auth". I already tried re-installing the app and it still does the same thing. Please help.

228729
Leonídia.Deezer
Alien SuperStar
A
Runaway Baby
astra1999Runaway Baby
asked in Android
connect to audioengine

Audioengine not support deezer on there app. How can i connect my phone with deezer to audioengine b-f1 streamer?

362
D
Tiny Dancer
B
Runaway Baby
BeeeRunaway Baby
asked in Android
Listen in browser on Android?

Hi! Is it possible to use the Deezer browser version on Android? Currently, every link I tap opens the app. I tried forcing the desktop site, but unfortunately that didn't work. I wonder if there's a way? Thank you!

3393
Leonídia.Deezer
Alien SuperStar
Colin Salazar
Lover
Colin SalazarLover
posted in Android
Am I paying for FLAC quality on Android if there is no HiFi bit perfect available?

It came to my attention recently that Deezer doesn't have the bit perfect FLAC files available for the Android OS. An audiophile on YouTube who is quite respected and known in the digital music production and reproduction community did a cameo on another channel about audio file formats from all the streaming services available currently. He said something that caught my attention and that was that while Deezer does in fact stream bit perfect FLAC files on desktop, it currently isn't supported on or by Android devices yet which made me ask myself, am I paying for music I can't even appreciate on my Android devices because Deezer is r raking in the revenue from mobile device owners who are paying for Premium tier subscriptions which are only bit perfect at 16/44.1 at the highest available quality but only on desktop or high end DAP? I hope this is not the case, but when I listen to Qobuz (which is FINALLY available on Canada as of a couple weeks ago!!) There is an audible and noticable

177812
S
Tiny Dancer
M
Tiny Dancer
Magic4got10Tiny Dancer
asked in Android
Sometimes Deezer launches itself unpredictably

Hello, I started using Deezer one mounth ago, but I found a very annoying issue: sometimes and unpredictably, Deezer starts playing songs. It happens in the night or during meetings and I can't prevent it (I tried to turn off the app forcibly but it doesn't seem to work). I use a Samsung Galaxy S9 with Android 10.

651
Leonídia.Deezer
Alien SuperStar
H
Runaway Baby
HamylaRunaway Baby
asked in Android
weird mobile app bug

Just wanted to report a bug. Tried to add a song to a playlist and scrolled through my playlists, where the rightside bar where there should be a letter showed some brackets etc. Screenshot included.

341
Leonídia.Deezer
Alien SuperStar
A
Tiny Dancer
Aine FarrellTiny Dancer
asked in Android
moving my account

Hi I just got a new phone and I'm trying to move my account onto it but I can't find out how

791
A
Tiny Dancer
C
Runaway Baby
Cara me messRunaway Baby
asked in Android
requires API auth

I keep getting API auth required message.

242
A
Tiny Dancer

Hits of the moment

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