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Album page refreshes when navigating back to it

Noam Asulin
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Hi 

For a while now , in multiple versions the albums page refreshes automatically . I’ll demonstrate it by the following scenario : 

 

  1. Go to the albums section under favorites tab 
  2. scroll down to select an album to play . 
  3. Enter that album page 
  4. Go back to the albums page

Result : Albums section is refreshed and goes back to the beginning 

It doesn’t save the latest location . 

That is really annoying , 

Deezer version - Beta - 7.1.0.36 

Android version -11

It happens for about 6 months now , even more .

 

Thx . 

 

 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !

16 replies

Leonídia.Deezer
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Hi @Noam Asulin thanks for sharing that.

Unfortunately, I can’t reproduce the same issue on my side, using same Deezer beta Version.

I followed your steps, but when I press the arrow on top of the screen in the album page, I only go back to same position where I was before.

Even on Deezer 7.0.33 version, I have the same experience.

Nevertheless, there was a user here in community sharing the same experience. He even included a video, but on the video I could see that he was not using the arrow icon to go back

Can you try to record a video and share with us. Thanks

Noam Asulin
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Userlevel 7
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Sure. 

You can check the video below. Thx. 

 

https://drive.google.com/file/d/14OaLY7AldSIcpb8hlJQGCsaBFPEXAMCN/view?usp=drivesdk

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Leonídia.Deezer
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Userlevel 7
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Hi @Noam Asulin, our developers could reproduce the problem when the account has more 500 albums. That’s is why I couldn’t reproduce on my side as my account doesn’t have so many album as favorites.

So we have opened an incident for this issue, but I can’t tell what will be the ETA for the fix as this might be complex to solve.

I will send you an email that will be linked to the incident so as soon as there are news, you will get it on your email.

The details that I mentioned before, no need to share them anymore. Thanks

Noam Asulin
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Userlevel 7
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Hi @Noam Asulin, our developers could reproduce the problem when the account has more 500 albums. That’s is why I couldn’t reproduce on my side as my account doesn’t have so many album as favorites.

So we have opened an incident for this issue, but I can’t tell what will be the ETA for the fix as this might be complex to solve.

I will send you an email that will be linked to the incident so as soon as there are news, you will get it on your email.

The details that I mentioned before, no need to share them anymore. Thanks

 

 

Thank you for the update ! 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Leonídia.Deezer
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Userlevel 7
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Hi @Noam Asulin email was sent.

Fingers cross for a quick fix of this issue, that sound a bit complex as it only is reproducible when user have over a certain number of albums.

If you need any extra help, do hesitate to reach us again.

C
Rank

When I navigate to the "Albums" section under the "Favorites" tab in the Deezer app, I can scroll down to select a specific album to play. This part works as expected. When I enter the album page and then return to the "Albums" section, the problem arises. Instead of retaining my previous location, the "Albums" section refreshes focus auto detailing automatically and returns to the beginning. 

Leonídia.Deezer
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Userlevel 7
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Hello @Callahanoses @Noam Asulin after an incident opened regarding this behaviour, unfortunately, there hasn’t been updates, and for now there is no planning to change the actual behaviour of the app after you access an album in your favorites. The design right now, is always to refresh the album page when exit an album , meaning that it will always lead to the top of page.

If new updates occur about this topic, I will let you know.

Noam Asulin
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Userlevel 7
Badge +14

Hello @Callahanoses @Noam Asulin after an incident opened regarding this behaviour, unfortunately, there hasn’t been updates, and for now there is no planning to change the actual behaviour of the app after you access an album in your favorites. The design right now, is always to refresh the album page when exit an album , meaning that it will always lead to the top of page.

If new updates occur about this topic, I will let you know.

Thx for the update. 

It is so weird, it doesn't make any sense. It happens only when more than 500 albums are in the favorites so I don't really understand how it's a feature and not a bug. 

Thx anyway 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
G
Rank

When I go to my playlists and scroll down to select a specific one, everything seems fine. But when I enter that playlist and then return to the main playlists page, it refreshes automatically and sends me back to the beginning. This means I lose my place, and it doesn't save my latest location. This can be really frustrating, especially when you have a long list car loans for college students of playlists, and you have to scroll through them every time. 

awesomemac
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Userlevel 7
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I was wondering: Which update of Deezer are you using?

G
Rank

Hey I up this because it is also really annoying for me (702) albums and scrolling all the way to the back all the time is painful.

It seems to me it wasn’t like this before the UI update. Can someone do something about it ?

F
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Userlevel 1
Badge

Sound the same as this issue https://en.deezercommunity.com/android-47/playlists-keep-refreshing-jump-to-top-song-77089

Still nothing meaningful from Deezer on this issue, now wondering why I pay £180 a year for such a poorly performing app 🤔

N
Rank
Badge

Hey I up this because it is also really annoying for me (702) albums and scrolling all the way to the back all the time is painful.

It seems to me it wasn’t like this before the UI update. Can someone do something about it ?

Hi Guilhem,

This issue was happening before the UI update for me. I don't use the albums section, but the 'favourite song' section has the same issue once you go open another app and return to deezer, you are returned to the top of the list.

Ferg has linked our thread below.

Neil

Leonídia.Deezer
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Userlevel 7
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Hello @ferg8 @Neilo1991 @Guilhem Pacha has I already posted in the other topic, we have a new incident open because we have identify that when users reach out a certain volume of favourite albums (over 500 albums) is where the issue starts to happen.

But unfortunately, I don’t have for know any estimate date when this will be improved. Apologies for the experience of having to scroll down until the point you were before.

N
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@Leonídia.Deezer 

Thank you for the reply, at present I have 64 albums favourited, and 4700 songs in 'favourite songs' so it might be another issue other than the >500 albums bug.

Is there a possibility of getting a feature to allow us to convert our 'favourite tracks' list to a playlist as the issue doesn't happen in any of my playlists, only in 'favourite tracks'.

Thank you,

Neil

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Neilo1991 thanks for the suggestion.

At this point playlist can only hold 2000 tracks, so in our case,  with almost 5k of favourite tracks, you would have to select manually up to 2000 tracks and send them to a playlist.

Maybe in the future we will extend this limitation of 2000 tracks per playlist, but we don’t have any plans for now.

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