Skip to main content
Hitmaker
Dragonsteel
Hitmaker
Sep 5, 2025 10:35 PM UTC
Answered

Download error

Everytime I click to download an album, I get an error saying 'An error occurred' on the android.

    DragonsteelAnswer
    Hitmaker
    Sep 9, 2025 5:17 PM UTC

    No worries got it sorted through the Deezer Support.

    View in thread

    2 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    Sep 9, 2025 4:48 PM UTC

    Hi ​@Dragonsteel I am sorry to hear that.
    Have you tried to update the app to it latests version and click to download again?
    Could you also share a screenshot with the error message?
    Thanks

    Hitmaker
    DragonsteelAuthorAnswer
    Hitmaker
    Sep 9, 2025 5:17 PM UTC

    No worries got it sorted through the Deezer Support.

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement