Troubleshooting

All my playlists which still exist in the Deezer app now no longer show in Sonos. “Unable to browse”. Albums, favourites etc. are all there. I’ve reset the Sonos, re installed the app, re authorised Deezer and done numerous restarts. If I search for my user name I can find the play lists there. This happened after I created 2 playlists in The Deezer app. I’ve since deleted those playlists thinking that might be the problem but nothing. Deezer Playlists are a no show in Sonos… can anyone suggest a fix?

DagDe laatste weken kan ik binnen de Sonos omgeving geen Deezer nmr meer toevoegen aan PLaylists.In en uit loggen leverde niets op evenals de Deezer app binnen Sonos opnieuw installeren.Ik heb nog ruim voldoende data ruimte. Heeft iemand een oplossing?TnxsPieter

Hi,I have an android device and cannot seem to find a setting (both on my mobile device and on the app) that keeps the screen on while playing via Bluetooth in my car. The screen automatically goes black after a certain amount of time and I then have to try unlock and then go into the app while driving. Please help. There are no settings on android as suggested in previous answers - nothing under display and the lock screen only deals with the password to unlock your phone.

I can’t claim my creators profile, it says there’s something wrong with your artist request ! Every time i try to request, please reply fast it’s urgent 

Hi, I have updated the SONOS app to version 14.8.1 and I can no longer find the Deezer Mixes anywhere. I have Flow and the 6 “moods”, but the long list of mixes which are available on the Deezer app (Favourites>Mixes>Explore) are nowhere to be found in the SONOS app. Does anyone know where they have gone? Thanks!

I am unable to edit playlist song order on an Android device. I have a Pixel 5. I had originally tried it with the latest version from the Android Play store. When I try to shift song order the songs either wouldn’t move to the new location or songs would start showing up as repeated. I see that this has been brought up in the past as there are a few similar threads. I decided to enroll in the beta to see if the issue was fixed in that version. I currently have version 7.0.2.3 installed and the issue persists. This should be a basic core functionality. How can this be resolved?

These tracks never play for me on desktop It just says error occurred please try again later. There a few other tracks that I have the same issues with. What can I do?https://deezer.page.link/yYQLu7dNJVHWHfHHAhttps://deezer.page.link/ym15KXhcoaMLiNht7

Hey When it listen to Deezer with my wireless headphones and bluetooth i can not change thé volume on Deezer. Just with thé buttons of my phone. There is no volume banner in thé app... How can i solve this. I have android system on Huawei mate light 10. Thanks for thé support!

I come across two albums which has no sound. It's a 3 cd album called Plastic Apple by MLO. CD1 plays ok, but CD2 and CD3 are completely silent, yet the "playing now" screen shows the time elapsing as normal. Has anyone come across this? I'm using the latest Deezer app for Android. Thanks in advance

When trying to play any music, it simply won’t start. The Samsung tv is a 2023 Frame. I tried reinstalling the app, signing out and in with 2 different accounts, restarting the tv (power cycle). On my mobiles, music works fine in the app.

Suttisak_93icloud.com

I have a Deezer Premium account (via a Family Account) “Hey Siri, play Led Zeppelin” works as expected.“Hey Siri, play Black Dog by Led Zeppelin” results in Siri saying “Ok, playing Black Dog” and then Deezer playing a completely random song, seemingly from my Flow List. This seems similar to problems I have on Deezer Desktop where searching for a given song shows a correct result list but then Deezer plays a random related song when I click to pay. I’m starting to question the point of paying for Premium if some of the basic perks of the service don’t work on any of my devices.

Hi allHope you are doing good. I am here to know that can I share my own recordings on deezer? I want to upload some recording that is related to garden screens. If it is possible please do let me know how can I do it. Thank You.

Is it just me or does deezer keep getting bugs? I have the deezer app and I've never used an app which gets so many. There's literally always something going wrong. Latest is I try and skip forward and it skips backwards. When I open the home screen everything skips. As always I'm having to delete the app and re-download which loses all my offline music. Extremely annoying 

I got poweramp equaliser, and deezer app didn't have te option to connect with this app.

Hello there 👋 Is there any chance to have full Ukrainian translation for iOS app? 

Hi Admin, I would like to find out how to add mp3 tracks using Android app, I tried but there is no option that allows you to do so. At the moment I am only seeing the adding option on the Desktop app.  Regards 

Environment:Windows 10 Pro Deezer  desktop app 5.3.260.114 (and 5.3.270)Expected behaviour:I start Deezer I can drag it within one of my screens or (if connected to other monitors) to other monitor.Observed behaviour:Once I start dragging (using the title bar), the application disappears (~ crashes / quits) No  eventlog entries No indicators of any issue in appdata/…/main.logAlready tried:Reinstall / update Removed the desktop app. Installed latest version from site (5.3.260) Once started, the main.log indicated that there was a new version and downloaded it. After restart of the app, I had 5.3.270, but same problem persists Posts on similar issues: One post mentions crashes when moving to a separate screen. One post mentions exactly the same issue on Windows 11 Issue already occurs since quite some time. Glad to pay for a subscription, but then please make sure issues like this one are fixed swiftly.Best regards,Johan

My music stops after the first song !!

Just my modest opinion about the 2s: MyBose sound tower failed recently, and could not be repaired( Cost) . Seems the charger did not work properly or battery/regular failed inside..  So I bought a Sony one, and I am highly satisfied with a better sound, clear and better bass system….

I was trying several times to login on my desktop app but it still doesn't work. White screen pops up and again login and register tabs. I cleared my browser cash and cookies but it still doesn't work. I'm using windows 7 64bit. Tried to reinstall it but its useless. Just switched from Spotify and I noticed radical change in looks and personalization and its bad to be honest, I'm using it on the phone too and its much slower than Spotify, need so much time to load songs. I would from you guys to make it faster and much prettier for using, add more themes maybe and make it more useful.

Hi when I play tracks in offline mode and normal mode the tracks randomly stop whilst playing, how can I resolve this as its really annoying I've also cleared the cache and its still happening 

Hi. I’d like to open a new thread about this already mentioned issue, with no current answer. (Why was this thread marked as “Answered” when it was only commented?) So bear with me.Issue: First select Quit Deezer option, then on start up, in the queue section, a never-played-before playlist appears everytime. Usually, I see the “Deezer downloading in progress/Downloading...” notification but I didn’t add any new tracks to my Downloaded section and the progress bar. (Trying to download the images maybe?) Expected behavior: Last queue before quitting the app should appear in the latest track played. Platform: Windows 10, version 21H1. Other users claim this happens in Windows 11 too. Deezer: version 5.30.270, latest available. (This happened in previous versions too). Plan: Family. Relevant configuration options: Synchronized Queue-list turned off. It’d be very nice if you could comment something about a future fix for this bug and keep the feedback coming for those of us we have this is

Every time I choose music to play in the app, it randomly switching to another music after few seconds playing music I`ve chosen. I`ve attached a video of my screen.