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Guitar Hero
July 20, 2022

Can't login - offers only signup (android)

  • July 20, 2022
  • 5 replies
  • 60 views

The interface in my Realme 7 pro asks if I want to login or signup but the word login isn't hyperlinked so when i enter the username - Deezer thinks I'm signing up. Updated the app and phone

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    5 replies

    Alfredo.Deezer
    Community Manager
    Community Manager
    July 26, 2022

    Hello @Nikkoollaa 

    Have you tried to delete the app app and download it again?

    If so, can you send us a screenshot of the Deezer app when you try to login to check it out, please?

    Thanks :) 

    Guitar Hero
    July 27, 2022

    I’ve tried deleting but will do again. See how in the screenshot you can’t toggle between “signup” or “login”, the words aren hyperlinked. If I enter a username, it prompts me to set a password, not enter an existing one. 

     

    thanks

    Guitar Hero
    July 27, 2022

    reinstalling again didn’t help. The login UI is the same

    Yula
    Deezer Staff
    Deezer Staff
    July 27, 2022

    Hey @Nikkoollaa

    What version of Android do you have on your mobile? 

     

    (She/her) add your pronouns to your signature!
    Guitar Hero
    July 27, 2022

    Android 11 - realme UI 2.0.