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Can't login - offers only signup (android)


The interface in my Realme 7 pro asks if I want to login or signup but the word login isn't hyperlinked so when i enter the username - Deezer thinks I'm signing up. Updated the app and phone

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5 replies

Alfredo.Deezer
Community Manager
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Hello @Nikkoollaa 

Have you tried to delete the app app and download it again?

If so, can you send us a screenshot of the Deezer app when you try to login to check it out, please?

Thanks :) 


  • Author
  • Runaway Baby
  • 3 replies
  • July 27, 2022

I’ve tried deleting but will do again. See how in the screenshot you can’t toggle between “signup” or “login”, the words aren hyperlinked. If I enter a username, it prompts me to set a password, not enter an existing one. 

 

thanks


  • Author
  • Runaway Baby
  • 3 replies
  • July 27, 2022

reinstalling again didn’t help. The login UI is the same


Yula
Moderator
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  • Moderator
  • 3211 replies
  • July 27, 2022

Hey @Nikkoollaa

What version of Android do you have on your mobile? 

 


  • Author
  • Runaway Baby
  • 3 replies
  • July 27, 2022

Android 11 - realme UI 2.0.