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  • 1,073 Topics
  • 4,629 Replies
1072 Topics
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Runaway Baby
AttuneRunaway Baby
asked in Subscription and payments
How to transfer Apple Music playlist to deezer

How can we transfer Apple Music playlist to deezer?

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Tiny Dancer
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Runaway Baby
Cosmin.CebucRunaway Baby
asked in Subscription and payments
how to transfer a spotify playlist to a Deezer Family Profile

Hello, So I just upgraded from Deezer Premium to Deezer Family. I created a profile for a family member that used to use Spotify. Is there any way to transfer his favourites / playlist to a certain Deezer Family Profile (not the master profile) without transfering the music to the master account? My family member created a Deezer free account and managed to move his playlists there from spotify.l, can he now transfer them to the family profile on my account that I created for him? Also, is there a way to attach his Deezer account as a family profile on my account?

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Tiny Dancer
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Tiny Dancer
Sleepy_F0XTiny Dancer
asked in Subscription and payments
refund

30 minutes ago i lost 5€ because forgot off my subscription after free period, as I think. Can you refund me 5€ and off this month subscription?

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Tiny Dancer
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Tiny Dancer
Ali SalmTiny Dancer
posted in Subscription and payments
payment issue

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

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Tiny Dancer
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Runaway Baby
paul brittleRunaway Baby
asked in Subscription and payments
offer

you sent me an email offering me 12mouth subscription for 6.99 but it won't give me offer keep going to full price

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Runaway Baby
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Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments
Change of Plan

I tried listening to music and a message popped up asking me to subscribe to a different plan for 14.99 per month for 6 profiles, I am happy with my current 9.99 per month, how do I continue without being forced to change???

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Runaway Baby
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Tiny Dancer
danabutcher123Tiny Dancer
posted in Subscription and payments
can you please help get my music back

can you please help get my music back

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Yula
Moderator
Esteban Reyna
Runaway Baby
Esteban ReynaRunaway Baby
asked in Subscription and payments
90 trial HiFi

Hi, how can I get the HiFi by 90 days, already paid for 1 year subscription

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Esteban Reyna
Runaway Baby
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Runaway Baby
Terragon Deezer LoversRunaway Baby
posted in Subscription and payments
Why should I stay ?

I’ve been a very long time user of deezer ( over 6 years) and recently I noticed their price has changed heavily! from 900 naira to 4000 naira monthly. I searched online and realised they increased their prices which made them change their currency to USD in Nigeria. Now the question is why should I remain using deezer when I can move to spotify and pay 900 naira monthly. I’m still getting the same music plays, artist, etc. I don’t care about the HiFi feature from deezer, I just want to listen to music and be happy. I hope you can give me a genue answer to pay over “900 X 4” monthly.

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Runaway Baby
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Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments
Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

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Jaime.Deezer
Community Manager
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Tiny Dancer
Victor VerkhovinTiny Dancer
asked in Subscription and payments
Moving from Russia to Slovenia

Hello, My songs are missing from my account. I moved from Russia to Slovenija recently. Please help.

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Jaime.Deezer
Community Manager
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Runaway Baby
NafexST-1Runaway Baby
asked in Subscription and payments
making on of the deezer family Profiles independant

Hello, a friend owning a deezer family account has recently stopped renewing his family subscription. Thru access of the main profile, I have created a private account for my profile, with a new email and password.This is well but I want to upgrade to a Premium subscription in order to get full control of my Liked playlist. I can’t do this. « Manage account » doesn’t give me any option of subscription. Also, it does give me the possibility of making the account independent by entering new email and password. Which is weird to me because I have already done that. seems the profile is still dependent. how can i solve this problem? I just want to take my profile and make into a proper independent Premium account.

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Jaime.Deezer
Community Manager
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Tiny Dancer
yvonnegTiny Dancer
asked in Subscription and payments
Premium payments

I pay 11.99 a month.last 1 20th May 22 yet my account has gone to deezer free. I don't think so. Please restore as I'm paying for nothing. Not happy at all.

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Jaime.Deezer
Community Manager
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Tiny Dancer
Marc MommersTiny Dancer
asked in Subscription and payments
Why don't deezer ,offer a partner account?

I should take a premium account , if there was a duo account. Family is way too big, and 2 times a premium is way too expensive .

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Jaime.Deezer
Community Manager
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Runaway Baby
Warhoofd_9Runaway Baby
posted in Subscription and payments
20% raise in subscription without any notification!

Deezer, you did a 20% raise in subscription without any notification! regards, soon to be ex-Deezer subscriber

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Runaway Baby
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Tiny Dancer
Rio Ferdinand Flores GuzmanTiny Dancer
asked in Subscription and payments
How can I request a refund?

Today I woke up to the surprise that I made a purchase of $4.69, but the truth is that I had already canceled my Dezeer Premium subscription a long time ago, I am asking for a refund from Dezeer since the purchase was made automatically despite that I had already canceled my subscription

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Jaime.Deezer
Community Manager
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Tiny Dancer
PKrespoTiny Dancer
posted in Subscription and payments
subscription via mercado livre not activated

My subscription was working well, suddenly relogout and returned as free account. But in the ML my premium subscription is active and paid. Please help me to solve that.

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Jaime.Deezer
Community Manager
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Runaway Baby
The_AdebanjoRunaway Baby
asked in Subscription and payments
refund

Hi, I just accidentally paid for deezer premium which i don't want. Can I get a refund?

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Runaway Baby
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Runaway Baby
Fionamack100Runaway Baby
asked in Subscription and payments
Service not received as expected

Hi there I’ve been paying for a Deezer Family account service ($10.49 per month) for a year now but my account has never been upgraded (it has stayed as ‘Premium’). I would like to be refunded for all subscription amounts paid to date. My user name is fionamack100 and associated email address is fiona.schulenburg@gmail.com

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Runaway Baby
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Runaway Baby
Clarty81Runaway Baby
asked in Subscription and payments
Downloading music to SD Card

Deezer yh you personally Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too

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Tiny Dancer
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Runaway Baby
Joanne.BowenRunaway Baby
asked in Subscription and payments
Payment issue

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

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Tiny Dancer
Ironback Jack
Runaway Baby
Ironback JackRunaway Baby
asked in Subscription and payments
schedule payment

Hello, my payment to Deezer has failed today. (Indonesian resident. Indonesian bank) Is it possible to schedule payments at the start of the month (as things are tight and don’t want to lose my music)? kind regards

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Jaime.Deezer
Community Manager
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Tiny Dancer
Yuri CostaTiny Dancer
posted in Subscription and payments
premium

I already pay for deezer premium days ago and still simple one cau you guys check it out for me please?

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Jaime.Deezer
Community Manager
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Runaway Baby
aluizsouza2Runaway Baby
asked in Subscription and payments
Help with my account

My account is Premium parter Globoplay in Brazil an my account show as Free aluizsouza2@gmail.com please resolve this asap

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Jaime.Deezer
Community Manager
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Tiny Dancer
Day SandovalTiny Dancer
asked in Subscription and payments
app problem

The day before yesterday I paid my subscription and I have days without being able to hear my music

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Tiny Dancer

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITE