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Shamad.Chechen
One Hit Wonder
Aug 19, 2022 12:10 PM UTC
Answered

subscription cancelled

My free FnacDarty 4 months was cancelled after 3-4 days. I would like to know what's the reason ? I had received the approval of debit card payment.

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Alfredo.Deezer
Alfredo.DeezerAnswer
Community Manager
Aug 23, 2022 9:54 AM UTC

Hello @Shamad.Chechen 

We are sorry to hear that.

I’ve checked your account and I can see that the offer was not activated as the transaction was refused by the bank, so it didn’t go through. Please contact them directly to check that everything is OK and try to redeem the code again on deezer.com

Thanks :) 

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1 reply

Alfredo.Deezer
Community Manager
Alfredo.DeezerAnswer
Community Manager
Aug 23, 2022 9:54 AM UTC

Hello @Shamad.Chechen 

We are sorry to hear that.

I’ve checked your account and I can see that the offer was not activated as the transaction was refused by the bank, so it didn’t go through. Please contact them directly to check that everything is OK and try to redeem the code again on deezer.com

Thanks :) 

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