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Subscription and payments

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  • 1,031 Topics
  • 4,504 Replies
1030 Topics
T
Runaway Baby
thekidRunaway Baby
posted in Subscription and payments
Overpayment

Your terms and conditions state that I should raise issues with you. The problem is set out in various e-mail correspondence had with you recently. This is a final attempt to reach a settlement failing which, in accordance with your terms, I will refer the matter to my country’s courts. I await to hear from you.

252
Jaime.Deezer
Community Manager
M
Runaway Baby
Max.SRunaway Baby
asked in Subscription and payments
Payment and subscription issues

So I was charged twice in November 2023 for somer reason but had no problems with the App or with my Subscription, but in December 2023 I was charged normally but i don't have a Premium subscription even though i was charged for it. Can anybody help because support is not Answering or giving me infos about the problem.

1598
Jaime.Deezer
Community Manager
A
Runaway Baby
ALBO44Runaway Baby
asked in Subscription and payments
Problème d'inscription à l'offre étudiante depuis le Canada

Bonjour,Je remplis toutes les conditions pour souscrire à l'abonnement étudiant. J'ai également confirmé mon statut étudiant via Unidays, et mon collège canadien est bien enregistré. Cependant, lors de la validation de mes informations bancaires au moment du paiement, ça échoue. J'aimerais résoudre ce problème pour ne pas perdre mes playlists et mon historique.Pouvez-vous m'aider à résoudre ce problème ?Merci,

343
Leonídia.Deezer
Community Manager
M
Runaway Baby
Madré SteenkampRunaway Baby
asked in Subscription and payments
Paying for someone that lives in another country

I would like to pay for my mother's deeper account but deeper doesn't allow it as my credit card is registered in another country. Please can you assist?

1313
Leonídia.Deezer
Community Manager
K
Tiny Dancer
Kelly nevesTiny Dancer
asked in Subscription and payments
nao estou conseguindo logar

Meu e-mail está salvo no aplicativo errado, com isso não estou conseguindo logar, por favor resolvam 

462
Leonídia.Deezer
Community Manager
C
Runaway Baby
Chantelle MaassRunaway Baby
asked in Subscription and payments
Family Plan to Year Premium Subscription

Hi I need urgent help. I was part of a Family plan and decided to get myself a Premium Account and paid for the year subscription as a birthday pressent to myself.Problem now, the main member of the family has my Premium account and I cannot accessz my music anymore.I also logged in with my own email and I suddenly have two Premium accounts, the Family Members main account and my own. I cancelled the one subscription but need a refund. I also cannot make my account (on the family) a stand alone because the email has already been linked to an account.I bought a years subscription, does that mean I will be without my music for a solid year?!?! HELP!!!!

513
awesomemac
Deezer Legend
G
Tiny Dancer
GiuseppezitoTiny Dancer
posted in Subscription and payments
oc

Dear friends i would like to ask that : I want to subscribe  and became a member so pay every mount but i do have a question i will go in italy from may to september and my phone will not work in there can i lessening my music from my pc and if yes ...how i can do Kindly regardGiuseppe zito Please contact me at hhis email *****

131
Leonídia.Deezer
Community Manager
Z
Tiny Dancer
ZebBitchTiny Dancer
posted in Subscription and payments
slamming your ??? in a car door is more entertaining than deezer

I've not been able to play my playlists for months, steam them to my phone or do anything other than pay you. This is a ????? disgrace. I want my money back. I supported you people for 5 years. You're a ????? joke now  

433
bluezzbastardzz
Deezer Legend
E
Runaway Baby
EchodonutRunaway Baby
posted in Subscription and payments
Price increase, again

I just got an email saying the price is increasing. Again!I don't like this. I know everything is getting more expensive, but inflation is already making things more expensive. So it is actually getting double as expensive, while wages stagnate.I'm thinking of swapping back to free, as music streaming is ballooning to become a bigger part of my yearly budget. 

103526
awesomemac
Deezer Legend
S
Tiny Dancer
SERGEY CHRRNYYTiny Dancer
posted in Subscription and payments
Hi there! i have a problem with my gift codes.

Hi there! i have a problem with my gift codes. I give code to my friend, but when he tried to activate code, it says what code already used. 

251
awesomemac
Deezer Legend
K
Tiny Dancer
kierpel2Tiny Dancer
asked in Subscription and payments
Deezer Family in Diferent Countries

Hello, I don’t know what is happening with my Deezer family. I’m living in Canada and family from Brazil they cannot use my Family Member Plan. What do I do?  Regards, 

2232
J
Tiny Dancer
C
Runaway Baby
Carmen BothaRunaway Baby
asked in Subscription and payments
add with subscription

Why do I have adds when I pay 135DDK 

282
awesomemac
Deezer Legend
D
Tiny Dancer
danielborgesmartiniTiny Dancer
asked in Subscription and payments
Conta sumiu!

Oi boa tardeAo abrir meu aplicativo deezer tive que entrar novamente na minha conta , ao entrar na conta, sumiu todos meus dados,  músicas favoritas etc e a minha assinatura também,  sumiu , tenho o comprovante de pagamento da minha assinatura e tudo, como devo proceder?

252
Leonídia.Deezer
Community Manager
M
Runaway Baby
makhsRunaway Baby
asked in Subscription and payments
i want refund 19.99€ because someone has hacked my gmail and wabt a refund

I want my refund 

594
GropplerZorn
Deezer Legend
B
beast
asked in Subscription and payments
Grace period for failed payment

Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....

154633
Leonídia.Deezer
Community Manager
C
Tiny Dancer
ClaudeirsilveiraTiny Dancer
asked in Subscription and payments
Erro ativação Tim Deezer

Não consigo ativar Tim Deezer, enviam link no sms, pede para informar o telefone na tela de ativação, porém não permite que seja enviado código, clica e nada acontece. Como fazer nestes casos para ativar o Tim Deezer? Estou a mais de semana, sem sucesso!

432
Leonídia.Deezer
Community Manager
A
Runaway Baby
Adrian.BarbatRunaway Baby
posted in Subscription and payments
New fee for Deezer Family

Hi Deezer, I just received an email regarding the staggering jump in pricing for my Deezer Family plan. 50% increase is no joke! If you were to go in smaller incremental steps during time, “sugarcoat the pill” maybe it would had been less an impact. In this way to do business you will loose my account.Now the suggestion to mitigate this: why don’t you create a smaller than 6 family group? For instance a group of 2 for the same price of today? See your famous rival DUO offering...We are anyway mostly groups of 2 in average. In my group of 6 for instance, where I have put all my family  members irrespective they wanted or not, in fact it is only 2 of us using the app on a daily basis. The others are not and I can easily discard them from the subscription.So, what do you say Deezer?

3948
N
Lover
W
Tiny Dancer
wouter.veldhuis.39Tiny Dancer
asked in Subscription and payments
Change bank account number, not payment method

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

4169
Leonídia.Deezer
Community Manager
P
Tiny Dancer
Priscilla.JamesonTiny Dancer
asked in Subscription and payments
restore my subscription

My Deezer subscription bin stop because off the payment. I changed account number so they couldn’t take the payment off I had to subscribe again not to find out that Deezer is charging me more for the Deezer family. Why is that if bin with Deezer so long so why is it that they increased the amount. 

971
awesomemac
Deezer Legend
B
Tiny Dancer
Bonzo21Tiny Dancer
posted in Subscription and payments
renewing a subscriptioN that was previously through BMW

I have a Deezer Subscription that originated via BMW connected drive. As Deezer is not available via BMW now, how do I renew my sub via the Deezer app or by any other means?Deezer app says renew via BMW but that is obviously impossible!

261
GropplerZorn
Deezer Legend
V
Runaway Baby
Vicky Robertson CreasonRunaway Baby
posted in Subscription and payments
reregister on deezer and account still not working

We reregistered our account but it is still not working on our Google device 

163
Nina Nebo
Deezer Legend
R
Tiny Dancer
Rodrigo CunhaTiny Dancer
asked in Subscription and payments
Nao consigo logar usando a conta do mercado livre, fico lo looping infinito

Tento ativar a conta premium via mercado livre, mas o procedimento me leva de volta a página pra baixar o app, mas já tenho ele no celular, e quando clico abrir não está no modo premium. 

651
Leonídia.Deezer
Community Manager
P
Tiny Dancer
paulandreiabrudanTiny Dancer
asked in Subscription and payments
Cannot get a subscription

We are unable to complete your transaction.

1143
Nina Nebo
Deezer Legend
W
Tiny Dancer
wps_silvaTiny Dancer
asked in Subscription and payments
Problema acesso serviço junto a TIM

Estou com dificuldade de acessar minha plataforma do DEEZER ligado a minha conta TIM...???wps3103**** (email parcialmente deletado por questões de privacidade)Wagner P Silva09/12/23.

151
Nina Nebo
Deezer Legend
T
Runaway Baby
TheMadcap13Runaway Baby
asked in Subscription and payments
change payment method

Hi!I’ve been trying to do something but without success. Currently I’m a member of my friend’s family plan. The thing is, he intends to cease his subscription cause he’s changing apps. I like Deezer, I’ve been using it for years now and I don’t want to lose all my likes and dislikes, saved albums, etc. I’m willing to subscribe with a personal account and take on the bills. Can anyone help me to do so?

1231
Nina Nebo
Deezer Legend
TERMS OF USE DEEZER COMMUNITY SITE