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Subscription and payments

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  • 1,065 Topics
  • 4,608 Replies
1064 Topics
T
Runaway Baby
TheGCRunaway Baby
asked in Subscription and payments
how do I switch from premium to Deezer family?

I have been a Deezer premium customer for many years. I originally subscribed via subscriptions in settings on my Apple iPhone. Four of us are living in a household and I now want to switch to Deezer family. This seems incredibly difficult for me to do, as within my login at no point will it allow me to switch to Deezer family. At the moment I have cancelled my premium which runs out on the 3rd of March and assume I need to login as a new customer. What happens to all my songs can I switch them to Deezer family? How do I do this?  The website is the most un user-friendly I’ve come across. Please help I have done all the obvious things and got nowhere. 

881
Nina Nebo
Deezer Legend
S
Runaway Baby
StompdnbRunaway Baby
asked in Subscription and payments
voucher

I was supposed to receive a voucher after a call however I didn't. And couldn't book  

335
Jaime.Deezer
Community Manager
B
Runaway Baby
BoraisRunaway Baby
asked in Subscription and payments
problem with account

can you check to which email address my deezer premium code is registered to yettel serbia question? 

2236
Nina Nebo
Deezer Legend
P
Runaway Baby
Patricia eiseleRunaway Baby
asked in Subscription and payments
What Deezer do I have now

Hi my name is Patricia Eisele what Deezer do I have now 🤔 

466
Jaime.Deezer
Community Manager
P
Runaway Baby
Patricia eiseleRunaway Baby
asked in Subscription and payments
cancelled subscription for next month

How do I cancel my subscription for next month so I won't be charged the 11.99 instead of 5.49 that I'm paying right now 

261
Nina Nebo
Deezer Legend
S
Runaway Baby
Shovies1Runaway Baby
asked in Subscription and payments
Can't cancel subscription as no longer use Apple account

I no longer use my Apple account in which I subscribed to Deezer with, which means I can't cancel my subscription that way. How else can I cancel it?

281
Nina Nebo
Deezer Legend
T
Runaway Baby
TeebRunaway Baby
asked in Subscription and payments
is there a discount to refer a friend

Is there a way to offer a discount to a friend when referring them to sign up for premium? A discount code or something?

1556
Nina Nebo
Deezer Legend
R
Runaway Baby
RodvRunaway Baby
asked in Subscription and payments
Meli+ subscription sound quality

Hello, I subscribed to Deezer premium via the Meli+ offer, but I don't have FLAC sound quality. When I go to options, the highest quality available is HQ. What could be the possible error?

462
R
Runaway Baby
L
Runaway Baby
Luis.P84Runaway Baby
asked in Subscription and payments
change family monthly to yearly

When accessing managing my subscription I can’t see where I can change family monthly to family early and enjoy the 8% discount. How can I change my family plan?

812
awesomemac
Deezer Legend
Q
Runaway Baby
QC_DubRunaway Baby
asked in Subscription and payments
Deezer App on Apple TV

When will Deezer release an App for Apple TV? We’ve been asking for years but there’s no straight answer. Please be honest or should we just migrate to Apple Music for a more seamless experience?

1262449
Leonídia.Deezer
Alien SuperStar
R
Tiny Dancer
razkoulTiny Dancer
asked in Subscription and payments
price incr

I recieved an email from Deezer saying that my subscription price will become 58.99 SAR. this is doubling the current price. Is this true because if it is, i will cancel my subscription!!!! 

785
N
Tiny Dancer
S
Tiny Dancer
samajuana420Tiny Dancer
asked in Subscription and payments
payment charge of .35 to credit card

Why am I getting charged .35 to my credit card every month from Deezer?

251
Nina Nebo
Deezer Legend
V
Runaway Baby
vila30Runaway Baby
asked in Subscription and payments
betalen

Hoi Ik heb een deezer free maar er word nog steeds 11,99 afgeschreven Ik denk dat dat mijn oude account is wat ik niet mee gebruik hoe kan ik dat stop zetten 

191
awesomemac
Deezer Legend
Z
Runaway Baby
Zakhar6666666Runaway Baby
asked in Subscription and payments
відмітити підписку

 Z Danyliuk 9 Feb 2024, 09:51 GMT Добрий день сьогодні знялася плата за підписку, але я не можу користуватися так як аккаунт втрачено. Чи можна відмітити підписку та повернути кошти? Аккаунт не пам'ятаю 

181
Nina Nebo
Deezer Legend
M
Tiny Dancer
Maco77Tiny Dancer
asked in Subscription and payments
subsription

Dear,we have a subscription toSomething went wrong with the previous payment and our subscription was cancelled. Can you reactivate the direct debit? so that we can have our subscription back?Best regards

171
GropplerZorn
Deezer Legend
S
Tiny Dancer
sandor.oliveiraTiny Dancer
asked in Subscription and payments
family account

I have family account on user id Apple (the information has been removed for security reasons).how to add a new user to the family group?

171
Nina Nebo
Deezer Legend
R
Runaway Baby
Ry FooRunaway Baby
asked in Subscription and payments
deezer duo

What is the subscription price for Deezer Duo?

1601
Nina Nebo
Deezer Legend
R
Runaway Baby
Ry FooRunaway Baby
posted in Subscription and payments
family plan

Premium plans offer a discount on an annual payment. Does the family plan have this option to pay annually and receive a discount?

634
GropplerZorn
Deezer Legend
A
Runaway Baby
aliciaaaa778Runaway Baby
posted in Subscription and payments
deezer payment

bonjour,j’ai acheté un abonnement il y a quelques minutes, lorsque je vais sur mon compte Deezer, il est indiqué que je possède un compte gratuit alors que je viens de l’acheter. Et je ne sais pas comment faire pour que je puisse accéder aux fonctionnalités payante, alors que j’ai payé. Et je ne sais pas comment faire pour que je puisse accéder aux fonctionnalités payante alors que j’ai payé.Pouvez-vous m’aider ?merci!

171
Nina Nebo
Deezer Legend
G
Runaway Baby
Gary DaviesRunaway Baby
asked in Subscription and payments
im paying family ,and it keeps stopping me play saying its private acount

Why can't I play music same time as other on family plan ,I'm paying family premium ,and they keep saying private account 

513
Nina Nebo
Deezer Legend
D
Runaway Baby
DianaNSRunaway Baby
posted in Subscription and payments
deezer family

Hi, i have subscription for deezer family since 2022. And now i am surprised that my added family members cannot use it. I am getting a message that this user no longer benefit from deezer family. can i know the reason!?

1015
Leonídia.Deezer
Alien SuperStar
C
Runaway Baby
Connor FranklinRunaway Baby
asked in Subscription and payments
HELP NOT HAPPY

I messaged yesterday about cancelling my account. You've taken the money out of account for this month, well Google play but they rejected my refund request so I've paid for this month music so I want my account to be premium this month as I've paid for it now, they won't refund me 

221
Nina Nebo
Deezer Legend
P
Runaway Baby
pharoah999Runaway Baby
asked in Subscription and payments
payment

Hey, I want to know if I was charged for the annual subscription for Deezer? If so I would like to cancel it. Thank you!

491
GropplerZorn
Deezer Legend
W
Runaway Baby
Woo wooRunaway Baby
posted in Subscription and payments
music disappear

I have just changed to a new phone and all my music has disappeared 

141
GropplerZorn
Deezer Legend
L
Runaway Baby
liezlnelRunaway Baby
asked in Subscription and payments
Subscription jumps from Family to Premium

Guys, this is REALLY annoying! It seems that if I travel or for some reason unknown reason, my Deezer Family package jumps from Family to Premium! It happend this last few days, for the third time!I have subscribed to Deezer Family years ago and every now and then it seems to just jump back to Premium!Please look at my account, you’ve been collecting the money for Family, month after month! No change! This can’t happen EVERY time I travel for work to the uK for example, then NO ONE in my family is able to use it!I did not change the country on the Deezer app!!!! Nor with Apple!!!I really really dont want to go to another streaming service! Please fix this!

451
Jaime.Deezer
Community Manager
TERMS OF USE DEEZER COMMUNITY SITE