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My Deezer Year 2024: Hyped Up or Roasted? 🔥 💜

2 days ago

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Subscription and payments

Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

972 Topics
4,388 Replies

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972 Topics

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rdekkerTiny Dancer

asked in Subscription and payments

incasso

Ik wil mijn automatische incasso rekening nummer veranderen, zodat dit van een andere rekening wordt afgeschreven.

283

1 year ago

KeishaxioRunaway Baby

asked in Subscription and payments

how to disconnect my deezer account with odido subscription

I have an odido subscription and I connected the wrong deezer account. The deezer account is activated. Can you disconnect that deezer account so I can connect and activate the right deezer account?

1071

1 year ago

RicargentRunaway Baby

asked in Subscription and payments

how to change credit card details

I’m trying to change my credit card details or ie- expiry date. I’ve made changes in the app but it does not update to the new changes ???is this a switch off then back on thing !

1482

1 year ago

habzia4Runaway Baby

posted in Subscription and payments

i dont use u still take money frim my account!

Hello, I don't understand

413

1 year ago

Staff Sgt KaitenRunaway Baby

asked in Subscription and payments

need help with my subscription

Hello I am being charged for the use of Deezer when I'm not being used for it I would like to speak to someone about this. I have proffaswell

162

1 year ago

Laurene.AbivenRunaway Baby

asked in Subscription and payments

Retrait en double

Bonjour, cela fait deux mois qu’on me prélève 2 fois le coût d’un abonnement alors que je n’en ai qu’un.merci de rattraper cela au plus vite

141

1 year ago

bbutkus81Runaway Baby

asked in Subscription and payments

Partial refund after upgrading to family?

Hey guys, I have a paid annual premium account valid for 6 more months. However, I'd like to upgrade to annual family subscription.In the app, when I choose the option to upgrade, the cost appearing is the full value for annual family (which I can understand). But I would expect that it would automatically calculate a discount because of my 6 months left from my individual. I saw cases of people leaving individual annual to monthly family, but in my case, I want annual family too. I just wouldn't want to waste half of year of paid costs 😞Anyone did this before and got a partial refund?

876

1 year ago

LouisafrippTiny Dancer

asked in Subscription and payments

duplicate account

Hi, I had a problem using Deezer and had to get it sorted but it now appears I have paid twice, one payment on 11/10 for £11.99 and my usual payment on 10/10 for £14.99 I only want to pay for one account and request an immediate refund, thanks

291

1 year ago

Pablito811Runaway Baby

asked in Subscription and payments

Problem with independent account deezer

Hello, Recently our family account expired, so we renewed our subscription. Except i had an independent account, and now this independent account is not part of the family anymore. I basically lost my account (when I log in to it I am on deezer free, even though I paid the family subscription!). Thank you for your help, this is a big problem as I had more than 10 thousand songs saved in my playlists, and I have paid for a service which I am not getting.

781

1 year ago

goksTiny Dancer

asked in Subscription and payments

rattacher mon compte à mon compte

rattacher mon compte à mon compte ********car je ne peux payer 2 comptes ou deux abonnements merci de me répondre ou d’apporter une solution a mon problème je suis joignable auCRDT

111

1 year ago

Bryan BeverlyTiny Dancer

asked in Subscription and payments

s7715107Runaway Baby

asked in Subscription and payments

discount

Hi I'm quite upset, I have just got the free month trial and then it's £11.99 month to my shock I then got email saying if I join Deezer I can get 20% of a month so I tried but was to late as I had already registered, can someone help or I will cancel?Thank youSteve

261

1 year ago

s7715107Runaway Baby

asked in Subscription and payments

discount

241

1 year ago

cedelsonRunaway Baby

asked in Subscription and payments

does Deezer run on Virtual DJ?

The only reason I signed up was because it's integrated in my Virtual DJ program. It won't log me in even though I just paid for a premium account.

841

1 year ago

bp209310Runaway Baby

asked in Subscription and payments

deezer üye olamıyorum

Uygulamaya ücretli üyelik alamıyorum. Ödeme sayfası ekranı çalışmıyor sebebi nedir ?

2853

1 year ago

EusoregistreipracomentarTiny Dancer

asked in Subscription and payments

Assinei o meli+ e minha conta continua free.

Título

261

1 year ago

Nazarbek ZhalelRunaway Baby

asked in Subscription and payments

Refund of funds

Good afternoon, can I cancel my subscription and get a refund of the money that was withdrawn today for the next monthbug

321

1 year ago

Vadim KristanovskiRunaway Baby

asked in Subscription and payments

please help to activate code from fnacdarty

It’s showing my code from Fnac is not exist!! Why? I’m new absolutely new for your service

432

1 year ago

Mr.WhiteRunaway Baby

asked in Subscription and payments

Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

179214

1 year ago

Karen and ScottTiny Dancer

asked in Subscription and payments

upgrading to listen on multiple devices

Hi i have a premium subscription which allows me to have my account on 3 devices. I have in the past been able to listen on multiple devices but am now getting an error saying my account is in use on another devise. How do I fix this or upgrade to a family account to be able to listen on more than 1 devise at a time? thanks

1481

1 year ago

gaost25Runaway Baby

asked in Subscription and payments

Podcast on the channel https://podcasters.deezer.com/

Hi everybody!I have a question please help me!I have subscribed to a Podcast on the channel https://podcasters.deezer.com/titled: "Gao ST25 Chinh Hang - Gao Ong Cua", but currently has not been displayed.Thank you everyone for your support and handlingThank you!

351

1 year ago

lynseywilson78Runaway Baby

asked in Subscription and payments

account hacked

Someone else is using my account without My permission. I was unable to use deezer today. I have a family account.I changed my passwords. Yet still the same.I've now how to unsubscribe

1272

1 year ago

Joe169Runaway Baby

asked in Subscription and payments

using at the same time

Hi, I would like to use deezer with my wife at the same time, listening to different tracks what is the best plan?

121

1 year ago

l23Runaway Baby

asked in Subscription and payments

subscribtions

i have been charged on my card for the family deal when i only wanted the premium deal. is there anyway i can refund my subscription and get my money back?

191

1 year ago

BuckdlsRunaway Baby

asked in Subscription and payments

payment method

Does Deezer accept Discover for payment? All I have is a discover credit card.

271

1 year ago

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