Yes I am a new customer and I wanted to see if deezer was it better than Spotify so i decided to try the promotion they got where it say try it and then your next payment will be 14.99 I was advised by other Spotify customers that deezer would try to take my money if i tried to sign up but i wanted to give deezer a chance and soon as i tried to sign up for the 1 month for free deezer tried to take 16.19 out my account my email is (removed for security purposes) is it just a ripoff or deezer not aware of this issue happening I travel a lot and I’m a blogger and I just wanted to see which music platform was better I can honestly say that with Spotify when they say a free month than you get billed I know that is true and the price is cheaper but i can’t even Judge or speak on deezer because as a first time listener instead of honoring the 1 month free and then charging they already tried to take money without me even having the chance to listen is this really the way deezer work with all this false advertising I just wanted to have something to show to my readers about some of the good platforms of music
+5- Deezer Legend
- 1600 replies
That certainly doesn't sound good. If you've never subscribed to Deezer before and you sign up, you can indeed try out Deezer for free for the first month.
When I look at the price you paid, I wonder how you got a Deezer subscription. Did you just go to www.deezer.com or did you sign up for a subscription in another way?
Also, if I were you, I would remove your email address from your message. And send Deezer a message:
https://support.deezer.com/hc/en-gb
i have and they say still put my account number up but no money will be taken i did and they still tried to take money
+6Hi
The free trial promotion should indeed allow you to try Deezer without being charged upfront.
However, you were charged $14.99 initially because you signed up through our partnership with Apple, rather than directly through Deezer.
When you subscribe via Apple, the payment process may differ slightly from signing up directly through our platform, which could explain the charge you encountered.
Additionally, the other attempts to sign up may have been declined because the system couldn't verify your details properly at that moment.
To resolve this, I recommend reaching out to our support team directly. They will be able to investigate the issue and ensure that you are only charged according to the terms of your promotion.
I truly value your feedback, and I hope this matter can be resolved quickly so you can get the most out of your Deezer experience.
I have reached out and they didn’t give me any solutions they told me to just go ahead and pay if I wanted it and at that point it felt like they didn’t care about my concerns I just didn’t felt truly respected as a new customer I wanted to see if Deezer was better to me than Spotify who I have been with for 2 years I wanted to try something different but the support staff didn’t care at all
+6Hi
Just so you know, if you’ve signed up for one of our mobile trials or other promos before, you wouldn’t be eligible to try Deezer Premium for free again.
Do you think that might be the case?
Let me know, and I’ll do my best to help out!
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