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One Hit Wonder
Monique.Viljoen
One Hit Wonder
December 10, 2024
Answered

Subscription changed

  • December 10, 2024
  • 1 reply
  • 32 views

I changed my subscription from Premium to Duo on the same day. Both amounts were debited from my account. That does not seem correct.

      Best answer by Nina Nebo

       

       

      Hi ​@Monique.Viljoen !

       

      Deezer Duo is subscription service that allows two people to have Deezer premium features under one ownership .
      One profile is responsible for paying the Duo subscription.

       

      We are open forum and don't have access to your payment details , so better contact Deezer support /Chat

      https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

      1 reply

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      December 10, 2024

       

       

      Hi ​@Monique.Viljoen !

       

      Deezer Duo is subscription service that allows two people to have Deezer premium features under one ownership .
      One profile is responsible for paying the Duo subscription.

       

      We are open forum and don't have access to your payment details , so better contact Deezer support /Chat

      https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

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