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One Hit Wonder
December 1, 2024
Answered

test period

  • December 1, 2024
  • 1 reply
  • 16 views

Why am i not able to choose my account? During my supposed test period. It seems like my test period was cancelled?

I would like to pay pr month instead of a year.

 

Kind regards from Kris Kristensen Denmark 

 

    Best answer by Nina Nebo

     

     

    Hi ​@Kris Kristensen !

     

    There is an easy way to check if you have a Deezer account.

    https://support.deezer.com/hc/en-gb/articles/115003761289-Check-If-You-Have-A-Deezer-Account

     

    Or maybe you have a problem with Logging in to Deezer!?

    https://support.deezer.com/hc/en-gb/articles/214348965-Problems-Logging-In-To-Deezer

     

     

    If you had Deezer for one month for free and after that period you should have been transferred to Premium.
    If you were not satisfied then you should have canceled your subscription.
    There is a possibility that your bank card has expired, so Deezer could not extend your subscription.

     

    We are open community and do not have access to your account or payment details.
    If the above did not help to solve your problem, you need to contact

    Deezer support / chat

     

    https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=19681539004957

    1 reply

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    December 2, 2024

     

     

    Hi ​@Kris Kristensen !

     

    There is an easy way to check if you have a Deezer account.

    https://support.deezer.com/hc/en-gb/articles/115003761289-Check-If-You-Have-A-Deezer-Account

     

    Or maybe you have a problem with Logging in to Deezer!?

    https://support.deezer.com/hc/en-gb/articles/214348965-Problems-Logging-In-To-Deezer

     

     

    If you had Deezer for one month for free and after that period you should have been transferred to Premium.
    If you were not satisfied then you should have canceled your subscription.
    There is a possibility that your bank card has expired, so Deezer could not extend your subscription.

     

    We are open community and do not have access to your account or payment details.
    If the above did not help to solve your problem, you need to contact

    Deezer support / chat

     

    https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=19681539004957

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