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Deezer withdrew money for a year subscription, but I didn’t order it

  • November 3, 2024
  • 2 replies
  • 24 views
Y
One Hit Wonder

Why did Deezer withdrew money for a year subscription without my consent? I have been paying for a monthly subscription and now suddenly Deezer withdrew a year amount. How to get my money back and cancel it?

 

 

Best answer by awesomemac

Hi @Yumi999,

We’re all Deezer users her and we can’t take a look at your account.

Please contact Deezer Support for more information:

https://support.deezer.com/hc/en-gb and send in a request:

https://support.deezer.com/hc/en-gb/requests/new

Of chat tomorrow.

 

    S

    2 replies

    awesomemac
    Superuser
    Forum|alt.badge.img+6
    • awesomemac
    • Superuser
    • Answer
    • November 3, 2024

    Hi @Yumi999,

    We’re all Deezer users her and we can’t take a look at your account.

    Please contact Deezer Support for more information:

    https://support.deezer.com/hc/en-gb and send in a request:

    https://support.deezer.com/hc/en-gb/requests/new

    Of chat tomorrow.

     

    Leonídia.Deezer
    S
    Hitmaker
    Forum|alt.badge.img
    • spooky.boy
    • Hitmaker
    • November 3, 2024

    Why did Deezer withdrew money for a year subscription without my consent? I have been paying for a monthly subscription and now suddenly Deezer withdrew a year amount. How to get my money back and cancel it?

     

     

    @Yumi999 You need to contact customer support for a refund if you didn’t order the subscription. You can also let your bank know about the sale to see if they can help.

     

    https://support.deezer.com/hc/en-gb

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