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One Hit Wonder
Charley Jones
One Hit Wonder
December 6, 2024
Answered

paid and still having adds

  • December 6, 2024
  • 5 replies
  • 58 views

I have paid my subscription yet I’m still being asked to make a payment and have to listen to adds. Either cancel my subscription or make it work properly please

    Best answer by awesomemac

    Hi ​@Charley Jones! Thank you for reaching out!

    I’ve checked your account, and it appears that it is currently on the Free plan, which is why you’re still seeing ads.

    It might be helpful to double-check with your bank

    Let us know if you need any help!

    And please check if you don’t have more than 1 account.

    It is possible that you have a second account. And that you paid via account 1 and you are logged in via account 2.

    5 replies

    Nina Nebo
    Superuser
    Nina Nebo
    Superuser
    December 6, 2024

     

     

    Hi ​@Charley Jones !

    I hope link below can help you 

     

     

    or contact Deezer support / Chat

    https://support.deezer.com/hc/en-gb/requests/new

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    hostever
    Roadie
    hostever
    Roadie
    December 6, 2024

    If you've paid and are still seeing ads, try refreshing your account or contact support to resolve the issue.

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    December 7, 2024

    Hi ​@Charley Jones! Thank you for reaching out!

    I’ve checked your account, and it appears that it is currently on the Free plan, which is why you’re still seeing ads.

    It might be helpful to double-check with your bank

    Let us know if you need any help!

    One Hit Wonder
    Pete Sutton
    One Hit Wonder
    December 7, 2024

    I have paid for a subscription service, but it is asking me to pay as well. Is there anything you can do to help me? It just says you have a subscription linked to this account

    awesomemac
    Superuser
    awesomemacAnswer
    Superuser
    December 8, 2024

    Hi ​@Charley Jones! Thank you for reaching out!

    I’ve checked your account, and it appears that it is currently on the Free plan, which is why you’re still seeing ads.

    It might be helpful to double-check with your bank

    Let us know if you need any help!

    And please check if you don’t have more than 1 account.

    It is possible that you have a second account. And that you paid via account 1 and you are logged in via account 2.

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