A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 6 / 17
Furthermore, seems like a bot in control as the queued list always changes to the same songs when I get the pop-up.
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.
Rafael, sorry but Deezer screwed up here! I have exactly the same issue. If I reinstall it, I will loose my downloaded media. I will never agree that you guys introduce an issue which we users need to troubleshoot. We are subscribers and we pay for this service. You guys should never introduce such check if you did not test properly prior to releasing it. You should be the ones fixing it, or granting everyone the Family Subscription until you figure it out.
Hi there @ladymercy
Sorry that's happened. I've carried out some maintenance on your account and sent a password reset email. Please change your password once more, and let me know if the problem persists
Sorry that's happened. I've carried out some maintenance on your account and sent a password reset email. Please change your password once more, and let me know if the problem persists
Thank you !
This mainly happens if you have third party apps connected to your deezer account.
Hi there @jaredping94
Sorry that's happened. This is an issue we're currently investigating. In the meantime, I've carried out some maintenance in your account that might resolve the problem. If it doesn't please let me know
Sorry that's happened. This is an issue we're currently investigating. In the meantime, I've carried out some maintenance in your account that might resolve the problem. If it doesn't please let me know
I'm sorry I wasn't able to respond in time @lunatico
This has been investigated throughout the first users reporting it, so that you know@lunatico @sorfildor @Claire23
Thank you for your patience. I've carried out some performance tasks on your account to see if this improves for the time being, which includes you changing the password once more. Please report if it doesn't, so that I can pass the information to our devs who are looking into this
This has been investigated throughout the first users reporting it, so that you know
Thank you for your patience. I've carried out some performance tasks on your account to see if this improves for the time being, which includes you changing the password once more. Please report if it doesn't, so that I can pass the information to our devs who are looking into this
Hi there @BLUEBERLIN
Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps
Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps
Exactly what is happening to me.
Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps
Hi
- Removed all connected devices from the account
- Reset my password
- Uninstalled and installed the app again
On Twitter, Deezer help it asking me to create a new account and tell you guys to move my stuff from one to another. I am really shocked and frustrated on how bad Deezer does on solving issues. So, your "solution attempt" means I can no longer have the username I want and I need to start all over again? I am still waiting for you guys to solve your issue, so I can resubscribe. But in case it takes too long, I will just start all over again, but with Spotify instead! Are you guys gonna be able to sort it before that? Cheers...
System Windows 10 Pro
Web and App
Last week till now start to give error
Account is being used on another device.
In settings I had only one linked device, so I msuer there is no another devioce where player is launched.
Very annoying, please fix it.
Web and App
Last week till now start to give error
Account is being used on another device.
In settings I had only one linked device, so I msuer there is no another devioce where player is launched.
Very annoying, please fix it.
I'm uninstalled app change password, same (*censored*). Thinking it happens after latest update please investigate.
Hello, same problem with my account. What should I do? ItΒ΄s very disturbing. Thanks.-
Deezer was working fine for the past few weeks but now it keeps popping up with this message even after I've changed my password and cleared all cookies and cache in Chrome (the only PC I have Deezer running on).
It's obviously a problem with Deezer.
Can I please have an ETA on when this will be resolved?
This is a prime example of why I despise cloud services (SaaSS / Service as a Software Substitute)!
Deezer Simultaneous Bug = Unusable
Hi there @yaarbar
Sorry that's the case. I've checked your account and have done some maintenance, along with sending you a password reset email. Please change your password and let us know if the issue persists.
Sorry that's the case. I've checked your account and have done some maintenance, along with sending you a password reset email. Please change your password and let us know if the issue persists.
Sorry that's happened @BLUEBERLIN we're working on it, hopefully it can be fixed before you consider leaving us.
In the meantime, the support team can help you sort out the transfer and you may even be able to keep your username as well.
Thank you for your patience.
In the meantime, the support team can help you sort out the transfer and you may even be able to keep your username as well.
Thank you for your patience.
I am getting the exact same pop-up! I've changed my password twice, unlinked my phone from my connected devices AND logged out and I'm still getting the same on my iMac when I try & play music through that.
This is why offline music players (FOSS/GPL) and MP3 libraries are becoming more popular than ever!
Hi @Rudi ,
Unfortunately, the problem is still persisting.
Unfortunately, the problem is still persisting.
I'm facing the same problem.
I've already tried to unlike all devices (just mine was linked), reset my password and reinstall my app. But nothing these have worked for me.
I'm still getting weird playlists and song into my app.
I've already tried to unlike all devices (just mine was linked), reset my password and reinstall my app. But nothing these have worked for me.
I'm still getting weird playlists and song into my app.
Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device or page.
I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.
Suggested flow music is not even in my language any more and the profile settings indicate a language change.
You guys really need to consider email notifications on login with IP location for security.
Please assist as I'd rather cancel my subscription than deal with this annoyance.
I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.
Suggested flow music is not even in my language any more and the profile settings indicate a language change.
You guys really need to consider email notifications on login with IP location for security.
Please assist as I'd rather cancel my subscription than deal with this annoyance.
I've already tried to unlike all devices (just mine was linked), reset my password and reinstall my app. But nothing these have worked for me.
I'm still getting weird playlists and song into my app.
Hi @Rudi I seem to have the same problem as @manoelabrienza . I have only two devices connected to my account and I have both in front of me, so I know that's not the problem. I've seen some playlists and songs been added to my profile (completely different music taste than make - making it that more evident). I've tried changing my password today, but weirdly the password now shows a different number of characters of password. Could you please help me solving the issue?
I am the only person on my account. Why is my music stopping to tell me someone else is listening?
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.