One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
6879 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

J

Jessicahindriks

Guitar Hero

Hello, everytime i’m on deezer it says that someone is using my account at the time, but i’m the only one listening to it. I’ve tried linking my parents phone’s cause there are only 3 devices allowed. But it’s still happening. Someone is using my account listening to german music and putting them in my favourites .. please help me.. otherwise i need to stop listening to deezer..

Rudi

Ultimate Superstar

Hi there @Jessicahindriks

Sorry to hear about that. I've checked your account on our side and did the following: unlinked all devices and Google login and sent you a password reset email. Please change your password to a strong one and login again, using your email and not Google. Let me know if it helps 😉

J

Jessicahindriks

Guitar Hero

Hey, it’s still happening. There are strange songs put in the favourites list.. i removed the device (weisses iphone) but after that the favourites list keeps getting updated. It’s really frustrating that someone is using my account while i’m paying for it and can’t listen myself

Flo.Deezer

Ultimate Superstar

Hi @Jessicahindriks sorry about that. Can you try to reinstall the app?

M

manoelabrienza

Roadie

Recently, I've been getting a warning that I can't use deezer in 2 devices (which I'm not) and i've noticed some playlist that wasn't me who listened to.
I've tried to change my password but it says it cant be changed. Help! ASAP!

Rudi

Ultimate Superstar

Hi there @manoelabrienza

Sorry to hear that. I've unlinked your connected devices, Facebook login, and sent you a password reset email. Please change your password and login directly with your email address, not Facebook. It should work but if it doesn't, let me know 😉

M

manoelabrienza

Roadie

Hi Rudy,

Thanks for doing that!
I've changed my password today, in the morning, but in the afternoon it happened again! Same message (print attached), and again history of albums that weren't me... :(

Rudi

Ultimate Superstar

Hi @manoelabrienza

That's odd. Before we move forward with this, could you try the following steps, exactly in this order, to see if it helps with your issue?

make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card
turn off your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card

G

galloric

Roadie

Hi, I've been getting these annoying messages that my account is been used on another device or page, I've closed all devices and pages already, and unlinked all devices, but still get the message which stops the music I'm listening to.

This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.

Rudi

Ultimate Superstar

Hey @galloric

I've replied to you in another topic. Please have a look 😉

Show more replies

Sign up

Login to the community