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One Hit Wonder
Gabi1122
One Hit Wonder
February 11, 2019
Answered

Error message: Your Deezer account is currently in listening mode on another device

  • February 11, 2019
  • 417 replies
  • 6879 views
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago. 

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

  • Regularly scan your systems for malicious software
  • Avoid using the same password email combination for all online services
  • Change your password regularly and make sure it is a strong password combination
  • Use your email address as a login only
  • change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

417 replies

Show previous replies
Rob Igo
Ultimate Superstar
Rob Igo
The OG
February 11, 2019
Hi @mebrother

you normally only get this message if music is being played on another device (I've noticed that some devices don't show on your "connected devices" list e.g. my tv which has the Deezer app).

Try changing your password as this will require any devices you want to use to log in again.

Let us know how you get on 🙂
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
One Hit Wonder
mebrother
One Hit Wonder
February 11, 2019
Sure, but the problem is there is ONLY one device logged in Deezer. It´s my iPhone (see attached).
I´ve changed my password and the message continues being displayed.

What can I do?

Best regards, Mário Eugênio.

Rob Igo
Ultimate Superstar
Rob Igo
The OG
February 11, 2019
Hmmm..

Contact support here they will be able to look into this for you.

Give them as much information as you can (your account details, you phone details etc).
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
    Rob Igo
    Ultimate Superstar
    Rob Igo
    The OG
    February 11, 2019
    Hi @Gabi1122

    You're receiving this message because music is being streamed at the same time on another device (you can only listen to music on one device at a time) using your account.

    If you're not sure how this his happening look at your connected devices (read this link): - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-

    If that doesn't help then please change your password :)

    Let us know how you get on 🙂
    I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
      Guitar Hero
      Nick77382
      Guitar Hero
      February 11, 2019
      Someone is using my account, I know because songs on my just heard are songs I’ve never played before, in fact, they’re in another language. How do I prevent this person from using my account? I’m really angry right now because nobody knows my accounts password. Is there a way to know where this person is?
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      February 12, 2019
      Hi there @Nick77382

      I've unlinked all devices from your account and sent a password reset email. Please change your password and login again. For more info, please visit here.
      There wouldn't be a way to find out about the location of the person using the account based on the information we have access to.
      Guitar Hero
      Nick77382
      Guitar Hero
      February 12, 2019
      Thank you so much! I appreciate the help.
        Roadie
        fco1278
        Roadie
        February 20, 2019
        Hi, I've been getting these annoying messages that my account is been used on another device or page, I've closed all devices and pages already, and unlinked all devices, but still get the message which stops the music I'm listening to.

        This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.
          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          February 21, 2019
          Hi there @fco1278

          Our devs are looking into the matter. Sorry you've been experiencing this.
          In the meantime, please check this useful topic on keeping things safe 😉
          One Hit Wonder
          katey
          One Hit Wonder
          February 26, 2019
          When I’m trying to listen to my music a notification pops up saying someone is using my account at this time it’s for personal use then stops my music.

          Why is is this happening? No one else should be on my account but me and my own phone.
          Show more replies
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