Error message: Your Deezer account is currently in listening mode on another device

Steve Spiers wrote:

Ive had this happen before and reset everything but it has happened again!

Please reinstall the app and change your password. Let me know if it helps!

Someone keeps playing music on my deezer account, I've unlinked all listed devices and apps and changed the password a few times but it is still happening can someone help me! Thanks

Why am I getting a notification that my Deezer account is in Listening Mode on another device? When it’s Not!
And I’m getting these weird playlists in my Recent Tab, as if I have listened to those playlists??
thank you.

Hi @alexandru.ciobica

it sounds like your account is being used on another device.

Disconnect all devices (see here: - Manage Connected Devices: - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices- )

And then reset your password: - https://www.deezer.com/password/reset

Let us know how you get on 🙂

Hey Rob.
I looked there.
there is only my device and my GF’s, which she is not using.
She was beside me when I was getting disconnected.

Still.. disconnect all, reset your password and see if it helps.

archrees wrote:

Someone keeps playing music on my deezer account, I've unlinked all listed devices and apps and changed the password a few times but it is still happening can someone help me! Thanks

I have the same issue.

HI @archrees & @dlle

OK try this: -

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
Restart your phone - reset your Deezer password: - https://www.deezer.com/password/reset
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

If it still happens contact support here with as much information as you can give them.

Good luck! :)

P.s. I'd change the way you log in so that it's via email (not facebook) - this can be done via the account settings page when you access it via a web browser (not the app).

Hi my Deezer account says my account is currently in listening mode on another device and it says my only linked device is my phone. My music cuts off after playing for a short period. What can I do to fix it?

Hi my Deezer account says my account is currently in listening mode on another device and it says my only linked device is my phone. My music cuts off after playing for a short period. What can I do to fix it?

@puddles As a first step I suggest to unlink all your devices (Or device as you wrote) . Also check if you are logged in on any other machine . laptop , desktop ,etc.

Hi there @puddles

Our Deezer Legend @Noam Asulin replied to you on another topic. But to helps things out, I've unlinked your devices and sent you a password reset email. Try changing your password and logging in with email and password directly.

Since this morning my dezzer stops every 2 minutes, it says that another device is using my account but thats imposible, is someone hacking my account?

I would suggest the following steps :

Go to Deezer.com and click on your profile image in the top right corner . Choose account settings and go to connected devices . Unlink the devices from there . Next reset your password using the link below :

https://www.deezer.com/password/reset

Try using your account as usual and see if the problem has been solved .

thank a lot, I did it as you said, but it didnt work,

I'm having the same issue. I've reset my password. I've removed all other devices. But the message still appears. It started happening yesterday.

I keep getting a message that my account is in listening mode in another device.

Only its not

i dont have any other devices registered and when i try to reset my password it wont let me!!!

I’ve attached some screenshots of when i try to do that.

Please help

Hi,

I currently have a deezer premium account.

My music keeps getting interrupted after 30 seconds with a popup saying someone else is listening using my account. As far as I know, I am the only one that has access to my account and I am only listening on one device.

I have taken the steps as outlined by users on this community who have previously had this issue, without any success. Here is what I have tried:

• unlinked all devices and apps on account.
• changed password in account settings.
• reset the password again from the password reset link.
• uninstalled the Deezer mobile app and reinstalled it again.
• restarted my PC and my phone.

I still have this issue despite following all these steps. I am definitely not playing music on more than one device and have never had this issue before, when switching between the web client and mobile app.

Please sort this out and consider adding a feature that can prevent this from happening or a self-help mechanism that can be used to kick everyone from an account and refresh your server-side IP log. It seems like many people have suffered from this issue.

I got a problem with my account and cant listen music normaly... every time I enter dezzer app it says that someone is using my account and I see some music that I dont listen on my dezzer... pls help

I dont fell like having a master on is this issue; since nobody from deezer is trying to help me, I moved to another platforn.

Hi,
I have the same problem!!!
i ve written to deezer support today, no answer yet
Meanwhile i ve changed my password....

Has @Celine92100 said , as a first step resetting your password would be good .

It seems the issue resolved itself. 🙄

I’m having the same issue.
also keep getting cut off on chat when trying to resolve it. Very frustrating!!!

Seems like someone else has gotten access to my account maybe? I've got a bunch of songs in my recently played I've never come across, and I can't play music for more than a few seconds without it saying someone else is listening. I know for a fact that only I have access and nothing else is showing in linked devices.