A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Logged-out on iOS, Web and Windows Desktop. Force-killed watchOS. Logged-in to Windows Desktop again with username and password. Still the same issue in a very short period of time (<30 seconds, maybe even <10 seconds).
I only have one device registered to my account (iPhone), though I have used it on Web and Desktop on a Windows device, and macOS desktop client. Oh also Apple Watch, which I used for the first time as a standlone device on Thursday around 6:30PM ADST. The Deezer app on Apple Watch always opens when I’m playing on iOS, to the home screen, but it’s not playing anything. Just controlling the app.
I just force-killed the watchOS app, but the issue is still happening.
Also having this issue. Account is basically totally unusable. I can’t get through 20 seconds of a song. I thought it was an iOS Beta issue at first but it’s across all platforms. I don’t believe it’s a hack but not sure. I put a lot of details in this thread. Can you move or merge it to the correct forum? https://en.deezercommunity.com/ios-beta-program-feedback-31/ios-beta-8-4-0-1-has-twice-told-me-i-m-listening-on-another-device-and-once-started-playing-an-uninown-album-instead-of-flow-61857#post147630
Same issue in Windows desktop client too. My account is totally unusable now. I can’t play even 1 minute of a song. I thought the “other person” had gone because my tracks weren’t sync’ing but as soon as I start playing a song (21 seconds in to be precise) I get the error:
Can someone move this to another forum? It’s definitely not an iOS Beta issue.
Same issue in Web client.
It really seems like just the part of my account that detects multiple devices and syncs currently-playing songs is crossed-over with someone. I keep going in and playing them songs like “Crossed Wires” and “Contact Support” and “LOGOUT” but then it goes back to another song played by this “other person”. I can see them changing songs. I keep going back and forward in their playlist and they keep correcting it.
So maybe this isn’t a iOS but a database issue.
I can see the same song-sync’ing happening on the Web client too.
Changed password just in case it’s a hack. Can someone check my recent logins for French location?
I’ve been getting really odd unexpected suggestions in Flow too.
I’m almost certain now my account has somehow crossed over with someone else’s. I just went into Deezer again with no intervention and it had switched to a playlist “Promo Star France”. There is no way I could have accidentally changed to this playlist. Also I definitely have never played this playlist.
My phone is on iOS beta program, but just yesterday I believe it updated to iOS 13.3 public so not currently on beta (13.3 (17C54)).
running latest Deezer beta 8.4.0.1
I’m experiencing this just walking through the city now so no big changes. I can’t even get through half a song.
Direct 4G. Full strength. Originally I thought maybe changing cell towers but driving 20km yesterday had no issues
No VPN this time either so exclude VPN from the possible causes
Happening again 6 or 7 times just on my commute this morning. But didn’t happen at all yesterday on a 40 minute drive. Happened twice without anything playing. 2 messages on top of one another. Needs urgent fix.
logged in TestFlight at the point of the third occurrence.
I’ve had weird experience this morning on iOS app 8.4.0.1.
i was listening to Flow. It stopped and displayed error “Your Deezer account is currently in listening mode on another device”. I can almost certainly say it wasn’t (unless my account is hacked). I did notice there was connection loss because soon after I saw my VPN reconnect. When I started playing again somehow it had switched to the album “Jazz City” by “Letress” which I’ve never heard of. I went back to Flow and soon after got the same error again.
It makes me wonder if my account is getting crossed-over with someone else’s account, and so my device was sync’ed with what someone else was playing.
I haven’t shared my account with anyone. I know which devices I have logged-in. Only 2 were switched-on (Apple Watch and iPad) and we’re on my person. They weren’t playing. The rest (Windows laptop, MacBook) were both off. Except I guess my Lenovo Smart Clock, but it is at home, no one is home, and I switched its microphone to mute before so left the house. In short, near-impossible it was playing on any other of my devices or anyone else’s.
I think I submitted the same in TestFlight (but can’t say for certain - no way to see submitted cases).
Userlevel 7
+7
Hi there
Sorry to hear that. Just to be safe, I've had a look at your account, carried out some maintenance and sent you a password reset email. Please change your password to a more complex one and see if this happens again.
By the way, I've found 2 accounts linked to your email, one with a Student subscription and the other one on Free. Perhaps you want to contact our support team here to delete the other one, as they have the same email address.
I've had deezer for a long time now and something weird has been happening over the past few months. It's basically like someone else is using this account as well as me yet I've not given any information to anyone. I keep seeing songs that I've not listened to on my recently heard. I cant log into my account on my laptop, even though I'm using the exact right log in details. The account I'm writing this message from is not the account I have on my phone with my music as when I try to log in it makes me set up a new account
Userlevel 7
+7
Hi
I've done some maintenance on your account and sent a password reset email. Please change your password again and let me know if it helps!
Userlevel 7
+7
Hi there
There's no reset option. But we've spoken to our product managers who work with recommendations and they say that it's actually better for the algorithm if you keep favouriting tracks and removing the ones you don't recognise - than starting from scratch. Flow will adapt to your tastes better. It might take a bit of time, but the result will be better in the end. Also, if you don't recognise tracks or albums, also use the 'don't recommend' feature.
Userlevel 7
+7
Hi there
Replied to you on another topic, thanks for reaching out to us 
Hi there
Thanks for reporting it. I've replied to you on another topic - please follow my instructions.
Looks like the problem was solved, about the flow, it get a mess due to hack other artists and music, is there a way to reset or restaure the flow to a point in the past?
Hi, I encounter same issues… there’s nothing I can do, even changing my password. I receive this pop-up but I don’t use Deezer on another platform.
Did you resolve the problem ?
Thanks !
Userlevel 7
+7
Hi there
Thanks for reporting it. I've replied to you on another topic - please follow my instructions.
Userlevel 7
+7
Yes, sure
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