A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps
- Removed all connected devices from the account
- Reset my password
- Uninstalled and installed the app again
On Twitter, Deezer help it asking me to create a new account and tell you guys to move my stuff from one to another. I am really shocked and frustrated on how bad Deezer does on solving issues. So, your "solution attempt" means I can no longer have the username I want and I need to start all over again? I am still waiting for you guys to solve your issue, so I can resubscribe. But in case it takes too long, I will just start all over again, but with Spotify instead! Are you guys gonna be able to sort it before that? Cheers...
Hi, I'm having the exact same issue and am thinking of turning to Spotify since i have to start all over again...i will stay until the end of the month and if I don't get any help...well sorry Deezer, we had a good run...
Same problem here. Unlinked devices and changed password. That didn't help! I also have weird playlists not created by me:
Extreme Heat
Static
Fix this ASAP!
Extreme Heat
Static
Fix this ASAP!
Hi there @monir @KACZOR_ce @baristurkkan
Thank you for your patience and sorry that's happened. I've carried out some maintenance to your accounts, so please change your passwords following the email I sent. Avoid logging in using FB or Google. If the issue persists or you don't get the password reset email, let me know. In the meantime, our devs have already started looking into this.
Thank you for your patience and sorry that's happened. I've carried out some maintenance to your accounts, so please change your passwords following the email I sent. Avoid logging in using FB or Google. If the issue persists or you don't get the password reset email, let me know. In the meantime, our devs have already started looking into this.
Hi there @MS2703 @dgjones @courtny @vsab @Inzanesane
Thank you for your patience and sorry that's happened. Our devs are currently investigating this. In the meantime, I've done some maintenance on your accounts and sent a password reset email. Please change your password once more and let me know if the issue persists so that I can pass the information to our devs. Also, try to login with email directly, not using FB or Google.
Thank you for your patience and sorry that's happened. Our devs are currently investigating this. In the meantime, I've done some maintenance on your accounts and sent a password reset email. Please change your password once more and let me know if the issue persists so that I can pass the information to our devs. Also, try to login with email directly, not using FB or Google.
Hi I checked my email and haven't got any resetting link
Hi there @Guilherme Lupino @Mariah Aversa
Thank you for your patience and sorry that's happened. I've had a look in your accounts and carried out some maintenance. I've sent a password reset email as well, so please change your password via the email and login without FB or Google.
Our devs are currently investigating the issue. So please let me know if the issue persists.
Thank you for your patience and sorry that's happened. I've had a look in your accounts and carried out some maintenance. I've sent a password reset email as well, so please change your password via the email and login without FB or Google.
Our devs are currently investigating the issue. So please let me know if the issue persists.
Sorry email was in different folders made reset works fine so far 10 min no pop up message .... Fingers crossed will update on that .
Thanks in meantime 🤪
Thanks in meantime 🤪
Sorry that's the case. I've checked your account and have done some maintenance, along with sending you a password reset email. Please change your password and let us know if the issue persists.
I have the same error in my Android app. Password changed, logged out and back in, deleted and re-instaled the app - nothing works, error keeps coming. Please have a look at my account.
Same error in my Android app. Reinstalled the app, logged every device out, logged out and back in, and error continues. Please look at my account. When I connect using my iPad there is no error. Then is an Android related problem. Very annoying.
I have just had this happen to me today. I have reset password, uninstalled and re-installed the app and logged out of webpage and app and it's still happening. my phone is the only registered device.
Hey @Rudi , I am also experiencing this issue. I've changed my password, restarted my phone device and it keeps happening. I've also noticed that there are a lot of songs in my history none of which I have played myself. Can you let me know when this is resolved and what is the cause of this issue? Thanks.
Hello same issue here: i always use my phone only for deezer and not it stops, saying someone else is using it, even if i never gave my account info to anyone.
Please help me solve this problem
Please help me solve this problem
Hi there @edu1982 @aFleeingArsonist
Sorry that's happened. I've had a look at your account and carried out some maintenance. Please follow my password reset email and change your password. Any improvement, please let me know.
Sorry that's happened. I've had a look at your account and carried out some maintenance. Please follow my password reset email and change your password. Any improvement, please let me know.
Hi @Adam Alaniz
Sorry that's happened. I've had a look at your account and carried out some maintenance. Please follow the password reset email I sent and change your password. Then login again, but not with Google.
Sorry that's happened. I've had a look at your account and carried out some maintenance. Please follow the password reset email I sent and change your password. Then login again, but not with Google.
Hi there @Guilherme Feulo
Sure. I've had a look at your account as well. Please follow the password reset email I sent and change your password. Then try to login as normal, without the use of social media, for example.
Sure. I've had a look at your account as well. Please follow the password reset email I sent and change your password. Then try to login as normal, without the use of social media, for example.
Hi there @JannePK @Claudia Toma
Sorry for this again. I've carried out some maintenance to your accounts and sent a password reset email once more. Our devs told us they've deployed a fix. So please change your passwords again and let me know if there's an improvement.
Sorry for this again. I've carried out some maintenance to your accounts and sent a password reset email once more. Our devs told us they've deployed a fix. So please change your passwords again and let me know if there's an improvement.
Rudi I’m having the same issues. Please assist. Seems odd a feature like google login wouldn’t be encouraged as well..
It keeps happening. And based on the number of users, it's definitely deezer's issues with social sites integrations. Mine using facebook and it just keeps filling my queue with artists Alkot Numes, etc and disconnecting. Made me paranoid and went through my facebook activity log and found nothing suspicious.
My account continues to be breached. I get emails saying my password has been changed, and my email updated to some guy in Algeria. My music is updated, he has put his name, address and DOB into my account, changed my image, linked his phone.
I have reset my password (after my account was lnked back to me), but again, he has linked the phone, changed my password and changed my music. I can see what he was listening too overnight.
What on earth is allowing this happen repeatedly? I don't have SM linked, this is direct premium account with deezer.
I have reset my password (after my account was lnked back to me), but again, he has linked the phone, changed my password and changed my music. I can see what he was listening too overnight.
What on earth is allowing this happen repeatedly? I don't have SM linked, this is direct premium account with deezer.
Hey @JaneyB
Sorry that's happened. I've had a look at your account and have done some maintenance. Please follow the password reset email and change your password once more, you shouldn't have any more problems
Sorry that's happened. I've had a look at your account and have done some maintenance. Please follow the password reset email and change your password once more, you shouldn't have any more problems
Same here. I need your assistance. I’ve changed my password, deleted and reinstalled the app but nothing worked.
Seems to work now! Thanks @Rudi !
Hey @Jernej @billigotte
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists
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