One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
6879 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Felkuro

Roadie

For the last couple of days the message in The title pops up for me.

I have looked around the forums and followed every step explained in the other threads. its not working.

I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.

Maybe a forced logout is possible on deezers end to solve this?

D

dannyzar

Roadie

Same problem here since yesterday (01-08-2019) already completed this steps:

removed connected devices
reset my password
removed apps etc

but the issue persist... pls help!

Rafael.

Ultimate Superstar

Same problem here since yesterday (01-08-2019) already completed this steps:

removed connected devices
reset my password
removed apps etc

but the issue persist... pls help!

I removed your google account as well. Please change your Google account and reinstall Deezer. Let me know if it helps!

S

Steve Spiers

Roadie

Ive had this happen before and reset everything but it has happened again!

Rafael.

Ultimate Superstar

For the last couple of days the message in The title pops up for me.

I have looked around the forums and followed every step explained in the other threads. its not working.

I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.

Maybe a forced logout is possible on deezers end to solve this?

Hi there, please reinstall the app change your password. Let me know if it helps!

Rafael.

Ultimate Superstar

Ive had this happen before and reset everything but it has happened again!

Please reinstall the app and change your password. Let me know if it helps!

A

archrees

One Hit Wonder

Someone keeps playing music on my deezer account, I've unlinked all listed devices and apps and changed the password a few times but it is still happening can someone help me! Thanks

A

alexandru.ciobica

Roadie

Why am I getting a notification that my Deezer account is in Listening Mode on another device? When it’s Not!
And I’m getting these weird playlists in my Recent Tab, as if I have listened to those playlists??
thank you.

Rob Igo

The OG

Hi @alexandru.ciobica

it sounds like your account is being used on another device.

Disconnect all devices (see here: - Manage Connected Devices: - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices- )

And then reset your password: - https://www.deezer.com/password/reset

Let us know how you get on 🙂

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)