One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7060 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

D

dgjones

Hitmaker

I've been getting this message both in the app and on my PC, even though I'm only using one device at a time. I've disconnected all devices in the settings, changed my password, tried playing music after that but it still gives the same error message after about 20 seconds of playing. What else can I do?

M

MS2703

Roadie

Hi - looking for help as getting no response from contacting Deezer. My account appears to have been hacked but only used to create playlists. I can’t play any music. There is no sign of another device attached. I’ve changed the password twice, signed out, deleted the apo and re-installed. Nothing makes any difference. Any ideas? I’m tied into contract so can’t cancel. Thanks.

Rudi

Ultimate Superstar

Hi there @Max Max

@Rupali.Gill

@Eduardo Cerejo

Sorry that's happening. We're looking at this at the moment. For the time being, I've done so maintenance on your accounts and have sent password reset emails. Please change your password and let me know if the issue continues.

G

Guilherme Lupino

Guitar Hero

Happening to me as well. And my recent activities are showing some items that I didn’t play. Looks like someone is using my credentials.

can you please fiz this issue ASAP???

G

Guilherme Lupino

Guitar Hero

moreover, I already changed my password, logged out and logged in again, there was no additional device to unlink and still giving me an error

M

mr moses

Roadie

I am having the exact same problem which started about 7 days ago as well. I have unlinked all devices and apps. @Rudi I would appreciate if you carry out the same maintenance on my account to make it useable immediately. Thanks!

M

Mariah Aversa

Roadie

Same here, @Rudi
Help!

B

baristurkkan

Roadie

Same problem here and I sign up using my Google account so I can't even change my password because I don't have a Deezer Password! I deleted the app reinstalled it signed out and in several times and I just can't listen to music on the app anymore...

Please let me know a working solution, otherwise I was thinking about Spotify for sometime anyway so this could be an opportunity for me switch...

K

KACZOR_ce

Guitar Hero

So looks like I'm next one with the same problems I changed Spotify for Deezer due same issue and now it's happening it that app Fu.....

Rudi

Ultimate Superstar

Hi there @jaredping94

@mr moses

That's a shame, sorry that's happened. But I've passed your account details to our team of devs who are looking into this. It has been prioritised as well. Please bear with us until we get this sorted 👍🏼

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