A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 9 / 17
Hi Rudi, thanks for your help, the issue is solved now.
Hi there @Justinhunterbrown1 @DeezerMike @samiunn
Sorry you've faced this issue. It should be fixed now, so I've worked on your accounts and sent a password reset email. Please follow the email and change your password once more. When logging in, avoid using FB or Google.
Sorry you've faced this issue. It should be fixed now, so I've worked on your accounts and sent a password reset email. Please follow the email and change your password once more. When logging in, avoid using FB or Google.
Hi,
I've got the same problem since yesterday.
I've reset password twice, remove device from connected devices... nothing works.
Please help me.
I've got the same problem since yesterday.
I've reset password twice, remove device from connected devices... nothing works.
Please help me.
im having the same problems, its really annoying
Same here! Please help
Mine is also stopping constantly saying so.eone else is using account but nobody is and only has my phone linked. I've just spent the last hour trying all suggestions and it's still not working. I think I might leave deezer if this continues.
Hi,
I'm having the same issue as the others. Already disconnected all my devices and apps, reset my password but I'm still receiving the annoying message.
What can I do?
I'm having the same issue as the others. Already disconnected all my devices and apps, reset my password but I'm still receiving the annoying message.
What can I do?
Hi, same problem, done password change, restart TV player and computer, still have this message
I think already to stop my subscription
It is also annoying to read and search the solution in this forum.
Do you have some solution for me?
I think already to stop my subscription
It is also annoying to read and search the solution in this forum.
Do you have some solution for me?
I just canβt use my account... It keeps saying thereβs another device connected to my account but my phone is the only active device being displayed. Even after removing/reinstalling and changing password I still have the same issue...
I have the same problem, I've changed my password to a stronger password, logged out and removed all devices but I still receive "Hmm... Someone else is listening etc" so Deezer is now unusable. I don't want to move elsewhere e.g. spotify but I'm paying Β£9.99 a month as a Deezer Premium user for something that doesn't work.
Hi there @maciek91x @Jeaston
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps
Hi there @alefla @farmer123
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps
I have the same problem, have changed my password. What do I do now? Please reply quickly.
Hi,
the same issue with my account. I'm the only user and it is not possible that someone is using my account at the same time. I've deleted my other device from my account and I've changed password. I've also login and the error is coming up after 30 seconds of playing my music. Pls solve this issue otherwise welcom Spotify.
the same issue with my account. I'm the only user and it is not possible that someone is using my account at the same time. I've deleted my other device from my account and I've changed password. I've also login and the error is coming up after 30 seconds of playing my music. Pls solve this issue otherwise welcom Spotify.
Hello,
my account was hacked too. Yesterday.
I changed the password, I disconnected some unknown devices and I someone was still listening some (bad) music on my account. My flow is soiled...
After reading this thread, I disconnected every known devices and I cleanuped the application list too (I don't have a Chromecast!). I changed my password a 2nd time.
As far I can see, It's ok now.
How can I be sure ?
How to cleanup my history and my flow ?
my account was hacked too. Yesterday.
I changed the password, I disconnected some unknown devices and I someone was still listening some (bad) music on my account. My flow is soiled...
After reading this thread, I disconnected every known devices and I cleanuped the application list too (I don't have a Chromecast!). I changed my password a 2nd time.
As far I can see, It's ok now.
How can I be sure ?
How to cleanup my history and my flow ?
Hi there @benletib @ccomery @Bruno Carneiro @danielfreitas
Sorry that's happened. I've had a look at your accounts and killed all sessions that could be open on another device. I've sent each of you a password reset email. Please change your password and login as normal, and let me know if the problem persists.
@benletib all users have been reporting good results after the fix was deployed and the account unlinked from devices by us. There's no option to clear the history or Flow but you can always create a new account and ask our support team to transfer your music over
Sorry that's happened. I've had a look at your accounts and killed all sessions that could be open on another device. I've sent each of you a password reset email. Please change your password and login as normal, and let me know if the problem persists.
Hi there @ryan1971
Sorry to hear that. I've had a look at your account and sent a password reset email. Please change your password and login as normal. And if the problem persists, let me know.
Sorry to hear that. I've had a look at your account and sent a password reset email. Please change your password and login as normal. And if the problem persists, let me know.
Hi there @suzuki_gsx @David Fontaine @Ina Ilyaeff
Sorry that was a problem. I've had a look at your accounts and sent a password reset email. Please change your password once more and let me know if the issue continues
Sorry that was a problem. I've had a look at your accounts and sent a password reset email. Please change your password once more and let me know if the issue continues
Hello,
Ive been having the same problem since last week. In our family account, some random user showed up. I deleted the user. I also changed the password, but it didn't log everyone out. Then I tried using "forgotten password" procedure, but the user is still in. I can see that music, unknown to me, was played in "previously played" playlist.
The password is not used anywhere else on the internet. Since a lot of people report such problems, it might be worth checking if anything could happen on your side.
Also, the lack of function to log out all users, is unbelievable.
Ive been having the same problem since last week. In our family account, some random user showed up. I deleted the user. I also changed the password, but it didn't log everyone out. Then I tried using "forgotten password" procedure, but the user is still in. I can see that music, unknown to me, was played in "previously played" playlist.
The password is not used anywhere else on the internet. Since a lot of people report such problems, it might be worth checking if anything could happen on your side.
Also, the lack of function to log out all users, is unbelievable.
Hi! For a week now my deezer account says my deezer account is opened on another divice.
But that's not possible. I've tried to reinstall The app, but that didnt fix my problem. I changed my password and that didn't fix my problem either..
Im getting kind of ennoyed, im paying for a service that dont work.. Please help me or im gonna change over to Spotify.. 😞
But that's not possible. I've tried to reinstall The app, but that didnt fix my problem. I changed my password and that didn't fix my problem either..
Im getting kind of ennoyed, im paying for a service that dont work.. Please help me or im gonna change over to Spotify.. 😞
Thanks @Rudi
I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.
I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists
This is happening to me too. I have a family subscription, and only 4 devices, yet I get the message regularly. Please can you help, it's really frustrating.
Hi,
I too have started to receive such messages within seconds of playing a song. I do not login via google or fb. I have changed my pw and restarted my phone.
My phone is the only connected device and all I use for Deezer, please advise
Thanks
I too have started to receive such messages within seconds of playing a song. I do not login via google or fb. I have changed my pw and restarted my phone.
My phone is the only connected device and all I use for Deezer, please advise
Thanks
Hello! I got this message today when i used the app! I did as you recommended, removed all devices, changed password and logged out, but someone is still playing songs and adding playlists that i would never add! Please help! 
Hello!
I got the message today that someone is using my account on another device. I entered your community today and read about what to do, So i removed all devices that were connected, changed password and logged out. I even restarted the phone and deleted and downloaded the app again as a fresh start, but i still get the popup message and i can see how other songs are being played when i enter the app again!
please help, it's quite irritating to pay for something and it doesn't work..
I got the message today that someone is using my account on another device. I entered your community today and read about what to do, So i removed all devices that were connected, changed password and logged out. I even restarted the phone and deleted and downloaded the app again as a fresh start, but i still get the popup message and i can see how other songs are being played when i enter the app again!
please help, it's quite irritating to pay for something and it doesn't work..
Reply
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