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One Hit Wonder
Gabi1122
One Hit Wonder
February 11, 2019
Answered

Error message: Your Deezer account is currently in listening mode on another device

  • February 11, 2019
  • 417 replies
  • 6879 views
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago. 

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

  • Regularly scan your systems for malicious software
  • Avoid using the same password email combination for all online services
  • Change your password regularly and make sure it is a strong password combination
  • Use your email address as a login only
  • change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

417 replies

Show previous replies
Rob Igo
Ultimate Superstar
Rob Igo
The OG
August 21, 2019
Still.. disconnect all, reset your password and see if it helps.
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
    Roadie
    dlle
    Roadie
    August 21, 2019
    Someone keeps playing music on my deezer account, I've unlinked all listed devices and apps and changed the password a few times but it is still happening can someone help me! Thanks
    I have the same issue.
    Rob Igo
    Ultimate Superstar
    Rob Igo
    The OG
    August 22, 2019
    HI @archrees & @dlle

    OK try this: -

    Please do the following in the exact order:-
    make sure you're connected to a wifi network
    uninstall Deezer
    clean your phone's cache
    remove the SD card (if you have one)
    turn off your phone
    turn on your phone
    Restart your phone - reset your Deezer password: - https://www.deezer.com/password/reset
    reinstall Deezer
    open Deezer and download at least one album or playlist
    reinsert the SD card (if you have one)

    If it still happens contact support here with as much information as you can give them.

    Good luck! :)

    P.s. I'd change the way you log in so that it's via email (not facebook) - this can be done via the account settings page when you access it via a web browser (not the app).
    I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
      Roadie
      puddles
      Roadie
      August 26, 2019
      Hi my Deezer account says my account is currently in listening mode on another device and it says my only linked device is my phone. My music cuts off after playing for a short period. What can I do to fix it?
      Roadie
      puddles
      Roadie
      August 26, 2019
      Hi my Deezer account says my account is currently in listening mode on another device and it says my only linked device is my phone. My music cuts off after playing for a short period. What can I do to fix it?
      Noam Asulin
      Superuser
      Noam Asulin
      Bezi since 2017
      August 26, 2019
      @puddles As a first step I suggest to unlink all your devices (Or device as you wrote) . Also check if you are logged in on any other machine . laptop , desktop ,etc.
      (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      August 28, 2019
      Hi there @puddles

      Our Deezer Legend @Noam Asulin replied to you on another topic. But to helps things out, I've unlinked your devices and sent you a password reset email. Try changing your password and logging in with email and password directly.
      Guitar Hero
      zuludunba
      Guitar Hero
      August 29, 2019
      Since this morning my dezzer stops every 2 minutes, it says that another device is using my account but thats imposible, is someone hacking my account?
        Noam Asulin
        Superuser
        Noam Asulin
        Bezi since 2017
        August 29, 2019
        I would suggest the following steps :

        Go to Deezer.com and click on your profile image in the top right corner . Choose account settings and go to connected devices . Unlink the devices from there . Next reset your password using the link below :

        https://www.deezer.com/password/reset

        Try using your account as usual and see if the problem has been solved .
        (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
          Guitar Hero
          zuludunba
          Guitar Hero
          August 29, 2019
          thank a lot, I did it as you said, but it didnt work,
            Show more replies
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