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One Hit Wonder
Gabi1122
One Hit Wonder
February 11, 2019
Answered

Error message: Your Deezer account is currently in listening mode on another device

  • February 11, 2019
  • 417 replies
  • 6879 views
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago. 

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

  • Regularly scan your systems for malicious software
  • Avoid using the same password email combination for all online services
  • Change your password regularly and make sure it is a strong password combination
  • Use your email address as a login only
  • change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

417 replies

Show previous replies
Roadie
Alvagor
July 5, 2019
Even though I have only one page open, and no active device, I can not listen to music on my Deezer Premium, because I always get a notice that says: “Your Deezer account is currently being used on another device or page. Your account is strictly personal and cannot be used in multiple locations at the same time. Click below to resume play and pause all other devices.” Please help me solve this. Thank you.
    Alessandra.Deezer
    Rockstar
    Alessandra.Deezer
    Rockstar
    July 7, 2019
    Hey @Alvagor ! Thanks for getting in touch 🙂 I have unlinked all devices from your account, please check this topic for further info 🙂
      One Hit Wonder
      Jul Zam
      One Hit Wonder
      July 24, 2019
      I can’t listening my music on Deezer anymore, because every time a following message is displayed: “Your Deezer account is currently in listening mode on another device”. But there’s only one device connected, that is my Phone, as shown on app .
      My account is premium, So I’d like a support from Deezer team to solve this issue.
      I have try on differents phones but it doesn't work, I have changed my password many times and also I have log out.

      Please Help me!!
      Rob Igo
      Ultimate Superstar
      Rob Igo
      The OG
      July 25, 2019
      Hi @Jul Zam I'd contact support here with as much information as you can give them 🙂 they should be able to assist.
      I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
      Roadie
      besskurz
      Roadie
      July 31, 2019
      i have currently the same issue.

      • reseted passwords
      • removed connected devices
      • removed apps (chromecast)
      • removed facebook link (after clicking and confirming seems to do not complete the action)
      @Alessandra.Deezer @Rudi , your support will be very appreciated.
      Roadie
      Stonedwolfyswx
      Roadie
      July 31, 2019
      i am having this issue right now 1-8-2019 and i did all the steps a lot of user have done
      • reset my password
      • removed connected devices
      • removed apps etc
      but its still happening how can i fix this?????
      Roadie
      Anca Porosnicu
      Roadie
      August 1, 2019
      Hi, so i reckon someone has got his/her hand on my account. I can still use it, but 2 mins into a song, the song changes, and a message comes through, the family plan one. I've changed ky email and password.l, but can't disconnect my device. Help me , thank you
      Rob Igo
      Ultimate Superstar
      Rob Igo
      The OG
      August 1, 2019
      Hi @Anca Porosnicu

      got into your app and under manage devices disconnect / remove all devices.

      then log out of your app.
      uninstall the app from your phone

      Reset your password using this link:- https://www.deezer.com/password/reset

      RESTART your phone (important)
      re-install the app
      log in using your new password

      Let us know how you get on 🙂
      I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
      Roadie
      PStar
      Roadie
      August 2, 2019
      I have had exactly the same problem as above for the last few days.

      I am the only one using the account and I only have one device linked.

      I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.

      This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
      Rob Igo
      Ultimate Superstar
      Rob Igo
      The OG
      August 2, 2019
      Hi @PStar

      Firstly have you read the links mentioned above?

      Also would you try this in exact order:-

      Please do the following in the exact order:-
      make sure you're connected to a wifi network
      uninstall Deezer
      clean your phone's cache
      remove the SD card (if you have one)
      turn off your phone
      turn on your phone
      reinstall Deezer
      open Deezer and download at least one album or playlist
      reinsert the SD card (if you have one)

      Let us know how you get on 🙂
      I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
      Show more replies
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