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The app is stop working frequently and cannot be used.

A message indicate that there is another app in use with the same credentials.



bug valid for all platforms and there is not related to the beta version

I’m having the same issue for the past week and I don’t have Deezer installed on any other device aside from my iPhone. It’s very frustrating! I’ve been using deezer for months now with no problem whatsoever until now. Love the service normally. What’s the best solution?
wtf is going on!!??

I don't leave just because I don't k now yet how to export my playlists.....



It really poor...

I guess lot of us is suffering AND NO HELP, NO ANSWER???
It is happening with me aswell. I have tried everything that the other people in this thread have done with no success. I hope the devs find and fix this bug soon, it is REALLY annoying.

I've done all the shit mentioned by deezer support, changed my password twice and logged out and in. nothing seems to be working. if this is not solved today I'm deleting my account for sure. the guy keeps playing his own personal playlists his username is Moh.Abdul

HI,

I am having the same issue. Already reinstalled and reset password but still get the same message.
Hi Fabio, I cleared all devices and cache from our side, but please change the password of your facebook as well!
Hi there, please change your password and reinstall the app! Let me know if it helps!
Music stops with a message that I am using deezer on other device. I removed all connected devices, changed password but it keeps happening. First it was on iPad app, now I tried it desktop and I get the same message.
Eerytimee I try to use my deezer a message saying that someone is already using it keeps popping up , I have changed my password, logged out then back in and restarted my phone and it's still saying the same thing
Hi there, please change your password and reinstall the app! Let me know if it helps!



Dear Rafael it won't help, I've mentioned that I've changed it twice. there is someone using the app with me and it's obvious that hundreds of people are having the same shitty bug. If you're development team won't look into this then deleting my account would be the only solution left.
I've been getting this message both in the app and on my PC, even though I'm only using one device at a time. I've disconnected all devices in the settings, changed my password, tried playing music after that but it still gives the same error message after about 20 seconds of playing. What else can I do?
Hi - looking for help as getting no response from contacting Deezer. My account appears to have been hacked but only used to create playlists. I can’t play any music. There is no sign of another device attached. I’ve changed the password twice, signed out, deleted the apo and re-installed. Nothing makes any difference. Any ideas? I’m tied into contract so can’t cancel. Thanks.
Hi there @Max Max @Rupali.Gill @Eduardo Cerejo



Sorry that's happening. We're looking at this at the moment. For the time being, I've done so maintenance on your accounts and have sent password reset emails. Please change your password and let me know if the issue continues.
Happening to me as well. And my recent activities are showing some items that I didn’t play. Looks like someone is using my credentials.



can you please fiz this issue ASAP???
moreover, I already changed my password, logged out and logged in again, there was no additional device to unlink and still giving me an error
I am having the exact same problem which started about 7 days ago as well. I have unlinked all devices and apps. @Rudi I would appreciate if you carry out the same maintenance on my account to make it useable immediately. Thanks!
Same here, @Rudi

Help!
Same problem here and I sign up using my Google account so I can't even change my password because I don't have a Deezer Password! I deleted the app reinstalled it signed out and in several times and I just can't listen to music on the app anymore...



Please let me know a working solution, otherwise I was thinking about Spotify for sometime anyway so this could be an opportunity for me switch...
So looks like I'm next one with the same problems I changed Spotify for Deezer due same issue and now it's happening it that app Fu.....
Hi there @jaredping94 @mr moses



That's a shame, sorry that's happened. But I've passed your account details to our team of devs who are looking into this. It has been prioritised as well. Please bear with us until we get this sorted 👍🏼
I had the very same problem a few days ago.... opened up a Deezer chat with someone named Rita with regards to the problem.... I was advised to open a new Deezer account with a different email address and assured she would then cancel my old subscription and transfer all my music to my new account..... I did this and emailed as requested to instigate the promised playlist transfer and have had no response..... I have sent a further 4 emails chasing this up, without response..... I now have no access to my original account, a new account with no playlists (which I have built up over the last 4 years!!) and also, no reply to the fact that my original account was paid up until mid October and I cannot use it!!! to say I'm slightly disgruntled is a massive understatement!....
I had this issue about the same time you did I just went to log out and logged back in but instead clicked on forgot password so it sent a password change to my email and after i changed it the issue was gone for me
Hi there @madeoa



This is an issue we're investigating at the moment. But in the meantime, I've done some maintenance in your account and sent a password reset email. Let me know if this helps 👍🏼
@Xavtiln @Hamilton44 For some users, the issue is gone after some maintenance is performed in their accounts. But unfortunately for others we stil l have to 'crack the code'. Thank you for your patience and support 👍🏼
Hi there @LenaG



Sorry that's happened. Please do contact our support team here to confirm your details and ask for a password reset. I've had a look here and the email address for your account isn't matching the one you use in the community.

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