One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
6879 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

P

Pavicevic

Roadie

Why is deezer saying someone else is using my acc? I changed password and someone is still in, even in logged in devices there are no one but me

Rafael.

Ultimate Superstar

There were two devices linked with your account, but I unliked them now!

Rafael.

Ultimate Superstar

Hi @joanne82, I'm sorry about that! Please reinstall the app and change the password. Let me know if it helps!

https://www.deezer.com/password/reset

R

RicardoVElozo

One Hit Wonder

Been listening to Deezer for a couple of years and this started today.
Nothing changed on my listening behavior.
Started this afternoon. Music stops and it tells me that the account is being used on another device.

Already uninstalled the desktop app. Shutdown the phone and changed the password.

V

Vi N Cent

Roadie

same problem. I have to be offline mode in order to listen a full song without interruption...

G

gduq

Roadie

I'm having the same issue as of today. I deleted all connected devices, reset my password, logged out, restarted the app but it's still happening.

R

RicardoVElozo

One Hit Wonder

It worked again on the next day.
Must have been a system thing...

Hope yours get fixed too.

Flo.Deezer

Ultimate Superstar

same problem. I have to be offline mode in order to listen a full song without interruption...

Hi there, if you have the same problem please make sure that all members of the Family account are logged into their profiles. If you all are in the master profile it will not allow you to listen to music at the same time.
More info here

Rudi

Ultimate Superstar

I'm having the same issue as of today. I deleted all connected devices, reset my password, logged out, restarted the app but it's still happening.

Hi there,

I've managed to unlink all your devices, please reset the password now and see if this helps! If you still need assistance, please let me know 😉

M

mebrother

One Hit Wonder

I can’t listening my musics on Deezer anymore, because every time a following message is displayed: “Your Deezer account is currently in listening mode on another device”. But there’s only one device connected, that is my Phone, as shown on app .
My account is premium and I am very unhappy with this app.
So I’d like a support from Deezer team to solve this issue.

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