A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 3 / 17
Hello, everytime i’m on deezer it says that someone is using my account at the time, but i’m the only one listening to it. I’ve tried linking my parents phone’s cause there are only 3 devices allowed. But it’s still happening. Someone is using my account listening to german music and putting them in my favourites .. please help me.. otherwise i need to stop listening to deezer..
Userlevel 7
+7
Hi there @Jessicahindriks
Sorry to hear about that. I've checked your account on our side and did the following: unlinked all devices and Google login and sent you a password reset email. Please change your password to a strong one and login again, using your email and not Google. Let me know if it helps 😉
Sorry to hear about that. I've checked your account on our side and did the following: unlinked all devices and Google login and sent you a password reset email. Please change your password to a strong one and login again, using your email and not Google. Let me know if it helps 😉
Hey, it’s still happening. There are strange songs put in the favourites list.. i removed the device (weisses iphone) but after that the favourites list keeps getting updated. It’s really frustrating that someone is using my account while i’m paying for it and can’t listen myself
Userlevel 7
+1
Hi @Jessicahindriks sorry about that. Can you try to reinstall the app?
Recently, I've been getting a warning that I can't use deezer in 2 devices (which I'm not) and i've noticed some playlist that wasn't me who listened to.
I've tried to change my password but it says it cant be changed. Help! ASAP!
I've tried to change my password but it says it cant be changed. Help! ASAP!
Userlevel 7
+7
Hi there @manoelabrienza
Sorry to hear that. I've unlinked your connected devices, Facebook login, and sent you a password reset email. Please change your password and login directly with your email address, not Facebook. It should work but if it doesn't, let me know 😉
Sorry to hear that. I've unlinked your connected devices, Facebook login, and sent you a password reset email. Please change your password and login directly with your email address, not Facebook. It should work but if it doesn't, let me know 😉
Hi Rudy,
Thanks for doing that!
I've changed my password today, in the morning, but in the afternoon it happened again! Same message (print attached), and again history of albums that weren't me... :(
Thanks for doing that!
I've changed my password today, in the morning, but in the afternoon it happened again! Same message (print attached), and again history of albums that weren't me... :(
Userlevel 7
+7
Hi @manoelabrienza
That's odd. Before we move forward with this, could you try the following steps, exactly in this order, to see if it helps with your issue?
That's odd. Before we move forward with this, could you try the following steps, exactly in this order, to see if it helps with your issue?
- make sure you're connected to a wifi network
- uninstall Deezer
- clean your phone's cache
- remove the SD card
- turn off your phone
- reinstall Deezer
- open Deezer and download at least one album or playlist
- reinsert the SD card
Hi, I've been getting these annoying messages that my account is been used on another device or page, I've closed all devices and pages already, and unlinked all devices, but still get the message which stops the music I'm listening to.
This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.
This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.
Userlevel 7
+7
Hey @galloric
I've replied to you in another topic. Please have a look 😉
I've replied to you in another topic. Please have a look 😉
Even though I have only one page open, and no active device, I can not listen to music on my Deezer Premium, because I always get a notice that says: “Your Deezer account is currently being used on another device or page. Your account is strictly personal and cannot be used in multiple locations at the same time. Click below to resume play and pause all other devices.” Please help me solve this. Thank you.
Userlevel 7
+1
Hey @Alvagor ! Thanks for getting in touch 🙂 I have unlinked all devices from your account, please check this topic for further info 🙂
I can’t listening my music on Deezer anymore, because every time a following message is displayed: “Your Deezer account is currently in listening mode on another device”. But there’s only one device connected, that is my Phone, as shown on app .
My account is premium, So I’d like a support from Deezer team to solve this issue.
I have try on differents phones but it doesn't work, I have changed my password many times and also I have log out.
Please Help me!!
My account is premium, So I’d like a support from Deezer team to solve this issue.
I have try on differents phones but it doesn't work, I have changed my password many times and also I have log out.
Please Help me!!
Userlevel 7
+10
- The OG
- 2951 replies
-
25 July 2019
Hi @Jul Zam I'd contact support here with as much information as you can give them 🙂 they should be able to assist.
i have currently the same issue.
@Alessandra.Deezer @Rudi , your support will be very appreciated.
- reseted passwords
- removed connected devices
- removed apps (chromecast)
- removed facebook link (after clicking and confirming seems to do not complete the action)
i am having this issue right now 1-8-2019 and i did all the steps a lot of user have done
- reset my password
- removed connected devices
- removed apps etc
Hi, so i reckon someone has got his/her hand on my account. I can still use it, but 2 mins into a song, the song changes, and a message comes through, the family plan one. I've changed ky email and password.l, but can't disconnect my device. Help me , thank you
Userlevel 7
+10
- The OG
- 2951 replies
-
1 August 2019
Hi @Anca Porosnicu
got into your app and under manage devices disconnect / remove all devices.
then log out of your app.
uninstall the app from your phone
Reset your password using this link:- https://www.deezer.com/password/reset
RESTART your phone (important)
re-install the app
log in using your new password
Let us know how you get on 🙂
got into your app and under manage devices disconnect / remove all devices.
then log out of your app.
uninstall the app from your phone
Reset your password using this link:- https://www.deezer.com/password/reset
RESTART your phone (important)
re-install the app
log in using your new password
Let us know how you get on 🙂
I have had exactly the same problem as above for the last few days.
I am the only one using the account and I only have one device linked.
I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.
This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
I am the only one using the account and I only have one device linked.
I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.
This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
Userlevel 7
+10
- The OG
- 2951 replies
-
2 August 2019
Hi @PStar
Firstly have you read the links mentioned above?
Also would you try this in exact order:-
Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)
Let us know how you get on 🙂
Firstly have you read the links mentioned above?
Also would you try this in exact order:-
Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)
Let us know how you get on 🙂
For the last couple of days the message in The title pops up for me.
I have looked around the forums and followed every step explained in the other threads. its not working.
I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.
Maybe a forced logout is possible on deezers end to solve this?
I have looked around the forums and followed every step explained in the other threads. its not working.
I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.
Maybe a forced logout is possible on deezers end to solve this?
Same problem here since yesterday (01-08-2019) already completed this steps:
- removed connected devices
- reset my password
- removed apps etc
Userlevel 7
+7
- removed connected devices
- reset my password
- removed apps etc
I removed your google account as well. Please change your Google account and reinstall Deezer. Let me know if it helps!
Ive had this happen before and reset everything but it has happened again!
Userlevel 7
+7
I have looked around the forums and followed every step explained in the other threads. its not working.
I know someone else is on my account since playlists pop up of music i dont listen to at all.
But no device but my own is linked.
Maybe a forced logout is possible on deezers end to solve this?
Hi there, please reinstall the app change your password. Let me know if it helps!
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