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The app is stop working frequently and cannot be used.

A message indicate that there is another app in use with the same credentials.



bug valid for all platforms and there is not related to the beta version

Hello, everytime i’m on deezer it says that someone is using my account at the time, but i’m the only one listening to it. I’ve tried linking my parents phone’s cause there are only 3 devices allowed. But it’s still happening. Someone is using my account listening to german music and putting them in my favourites .. please help me.. otherwise i need to stop listening to deezer..
Hi there @Jessicahindriks



Sorry to hear about that. I've checked your account on our side and did the following: unlinked all devices and Google login and sent you a password reset email. Please change your password to a strong one and login again, using your email and not Google. Let me know if it helps 😉
Hey, it’s still happening. There are strange songs put in the favourites list.. i removed the device (weisses iphone) but after that the favourites list keeps getting updated. It’s really frustrating that someone is using my account while i’m paying for it and can’t listen myself
Hi @Jessicahindriks sorry about that. Can you try to reinstall the app?
Recently, I've been getting a warning that I can't use deezer in 2 devices (which I'm not) and i've noticed some playlist that wasn't me who listened to.

I've tried to change my password but it says it cant be changed. Help! ASAP!
Hi there @manoelabrienza



Sorry to hear that. I've unlinked your connected devices, Facebook login, and sent you a password reset email. Please change your password and login directly with your email address, not Facebook. It should work but if it doesn't, let me know 😉
Hi Rudy,



Thanks for doing that!

I've changed my password today, in the morning, but in the afternoon it happened again! Same message (print attached), and again history of albums that weren't me... :(

Hi @manoelabrienza



That's odd. Before we move forward with this, could you try the following steps, exactly in this order, to see if it helps with your issue?




  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Hi, I've been getting these annoying messages that my account is been used on another device or page, I've closed all devices and pages already, and unlinked all devices, but still get the message which stops the music I'm listening to.



This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.
Hey @galloric



I've replied to you in another topic. Please have a look 😉
Even though I have only one page open, and no active device, I can not listen to music on my Deezer Premium, because I always get a notice that says: “Your Deezer account is currently being used on another device or page. Your account is strictly personal and cannot be used in multiple locations at the same time. Click below to resume play and pause all other devices.” Please help me solve this. Thank you.
Hey @Alvagor ! Thanks for getting in touch 🙂 I have unlinked all devices from your account, please check this topic for further info 🙂
I can’t listening my music on Deezer anymore, because every time a following message is displayed: “Your Deezer account is currently in listening mode on another device”. But there’s only one device connected, that is my Phone, as shown on app .

My account is premium, So I’d like a support from Deezer team to solve this issue.

I have try on differents phones but it doesn't work, I have changed my password many times and also I have log out.



Please Help me!!
Hi @Jul Zam I'd contact support here with as much information as you can give them 🙂 they should be able to assist.
i have currently the same issue.




  • reseted passwords
  • removed connected devices
  • removed apps (chromecast)
  • removed facebook link (after clicking and confirming seems to do not complete the action)

@Alessandra.Deezer @Rudi , your support will be very appreciated.
i am having this issue right now 1-8-2019 and i did all the steps a lot of user have done


  • reset my password
  • removed connected devices
  • removed apps etc
but its still happening how can i fix this?????
Hi, so i reckon someone has got his/her hand on my account. I can still use it, but 2 mins into a song, the song changes, and a message comes through, the family plan one. I've changed ky email and password.l, but can't disconnect my device. Help me , thank you
Hi @Anca Porosnicu



got into your app and under manage devices disconnect / remove all devices.



then log out of your app.

uninstall the app from your phone



Reset your password using this link:- https://www.deezer.com/password/reset



RESTART your phone (important)

re-install the app

log in using your new password



Let us know how you get on 🙂
I have had exactly the same problem as above for the last few days.



I am the only one using the account and I only have one device linked.



I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.



This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
Hi @PStar



Firstly have you read the links mentioned above?



Also would you try this in exact order:-



Please do the following in the exact order:-

make sure you're connected to a wifi network

uninstall Deezer

clean your phone's cache

remove the SD card (if you have one)

turn off your phone

turn on your phone

reinstall Deezer

open Deezer and download at least one album or playlist

reinsert the SD card (if you have one)



Let us know how you get on 🙂
For the last couple of days the message in The title pops up for me.



I have looked around the forums and followed every step explained in the other threads. its not working.



I know someone else is on my account since playlists pop up of music i dont listen to at all.

But no device but my own is linked.



Maybe a forced logout is possible on deezers end to solve this?
Same problem here since yesterday (01-08-2019) already completed this steps:


  • removed connected devices
  • reset my password
  • removed apps etc
but the issue persist... pls help!
Same problem here since yesterday (01-08-2019) already completed this steps:

  • removed connected devices
  • reset my password
  • removed apps etc
but the issue persist... pls help!





I removed your google account as well. Please change your Google account and reinstall Deezer. Let me know if it helps!
Ive had this happen before and reset everything but it has happened again!
For the last couple of days the message in The title pops up for me.



I have looked around the forums and followed every step explained in the other threads. its not working.



I know someone else is on my account since playlists pop up of music i dont listen to at all.

But no device but my own is linked.



Maybe a forced logout is possible on deezers end to solve this?



Hi there, please reinstall the app change your password. Let me know if it helps!

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