One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
6879 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Rob Igo

The OG

Hi @katey

Try logging out, restarting your phone and then logging back in.

if this still happens then please change your password.

let us know how you get on 🙂

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

P

Palincak

Guitar Hero

password changed, devices removed, and always voice error, please help me

P

Palincak

Guitar Hero

how did you get it?

Rudi

Ultimate Superstar

Hi there @Palincak

Could you try reinstalling the app and logging in again?

P

Palincak

Guitar Hero

Hallo @Rudi

I changed my password, reinstalled the app and still works. well thank you.

M

Martin Jensen

One Hit Wonder

I keep getting this notification that I cant listen on 2 devices at once. But im not. So My conclusion is that someone has hacked My account.. I have changed My password, but I does not help.
What can i do about this?

Rob Igo

The OG

Hi @Martin Jensen

please contact support here with as much information you can give them (your device, your account details etc).

they will be able to look into this for you.

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

Rudi

Ultimate Superstar

Hey @Martin Jensen

I can see here that you're on a Family subscription. It's true, you can't listen to music in more than one device per profile at the same time. Please ensure that you're logged under different Family profiles if you're listening to music at the same time.

For more info, please see here 😉

K

Kellianna

Roadie

I'm having this issue as well and I'm already a paid Premium subscriber!!

I'm about to cancel my subscription and move back over to Spotify if it continues.

Can you please fix this?!

Flo.Deezer

Ultimate Superstar

Hi @Kellianna this usually means that someone else is using your account at the same time. Please try to unlink all devices in your account and then reset your password and see if this is still happening.

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