A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Same thing happens to me. My music keeps stopping and I get the message that someone else is listening. The only two devices registered to my account are right in front of me and only one is connected to Deezer. I've changed my password, deleted and re downloaded the app and it continues to happen. I'm about 30 seconds away from cancelling my subscription.
When I’m trying to listen to my music a notification pops up saying "Your account can be used on one device at a time". and stops my music.
Why is is this happening? No one else should be on my account but me and my own phone.
Why is is this happening? No one else should be on my account but me and my own phone.
Same thing has been happening to me for days now. I've only got one device linked to my account. I've tried resetting my password, reinstalling app etc but still getting it.
Subscription cancelled
Subscription cancelled
Hi there @Ddaji @Great Dyo @sven.siedentopf @Malagax @Nuala2
Sorry that's happened. You can find more info above. However, I've decided to unlink devices from your account and send you a password reset email, for added safety. Please change your password and login, directly with email. Please avoid to use Google or Facebook to login. And let me know if it helps! (even though you've tried that before@sven.siedentopf )
Sorry that's happened. You can find more info above. However, I've decided to unlink devices from your account and send you a password reset email, for added safety. Please change your password and login, directly with email. Please avoid to use Google or Facebook to login. And let me know if it helps! (even though you've tried that before
My music stops playing and it says somebody is using my account on another device and it is not me
Hi there @matejudo @zuludunba
Sorry that's happened. I can confirm if it was an issue on our side. Thank you very much for your patience.
Sorry that's happened. I can confirm if it was an issue on our side. Thank you very much for your patience.
Many users have hasn’t the issue where their music cuts out after a few seconds and they get the message. Hmm someone else is listening.
Deezer have recommended unlinking your devices and reset your password.
Yet i I am the only person with access to my account and only have one device.
I have tried everything and nothing works.
Deezer needs to check their software as this seems to be a bug as so many people are affected.
If anyone figures out a cure please let us know
Deezer have recommended unlinking your devices and reset your password.
Yet i I am the only person with access to my account and only have one device.
I have tried everything and nothing works.
Deezer needs to check their software as this seems to be a bug as so many people are affected.
If anyone figures out a cure please let us know
I'm having the same issue - just started today. My device is the only one connected.
Really annoying!!!!
Really annoying!!!!
Hi there @Hinzy9 @chazell31
Sorry that's happened. I've had a look at your accounts, unlinked devices, refreshed cache and sent a password reset email. Please change your password once more and let me know if it helps.
Sorry that's happened. I've had a look at your accounts, unlinked devices, refreshed cache and sent a password reset email. Please change your password once more and let me know if it helps.
Hi there @Ilija Mileusnic
Sorry that's happened. I've unlinked your devices and sent a password reset email. Please change your password, login directly with email (not with Google or Facebook) and let me know if the problem happens again.
Sorry that's happened. I've unlinked your devices and sent a password reset email. Please change your password, login directly with email (not with Google or Facebook) and let me know if the problem happens again.
Really annoying!!!!
Hi there, please reset your password and let me know if it helps!
Hi there, please also change de password of your google account. I unlinked for you, please let me know if it helps!
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.
When I’m listening to music online the app stops an tells me that my account is been used on another device. I enter my devices and there’s no other registrated. I’ve already changed my password and the problem is still there!
The audio reproduction stops with the message: Hmm... someone must be listening.
I changed password and I am sure that the audio is reproducing only in the device I'm using.
I changed password and I am sure that the audio is reproducing only in the device I'm using.
Changed my pw 5 times now restart phone and it still happens AND someone is changing my songs!! Wtf is happening
I have the same problem
Hi there @Kristofvm
Sorry that's happened. I've had a look at your account and have done some due maintenance. I've sent you another password reset email. Please change your password and when you have a chance, try logging in via a desktop PC/Mac and change the email address for your account as well. Let me know if the issue persists.
Sorry that's happened. I've had a look at your account and have done some due maintenance. I've sent you another password reset email. Please change your password and when you have a chance, try logging in via a desktop PC/Mac and change the email address for your account as well. Let me know if the issue persists.
Hi there @volpedellenevi @yoramhaver @Federico Manavella
Sorry that's the case. I've had a look at your account and performed some maintenance tasks. I've also sent you a password reset email. Please change your password once more and let me know if the issue persists
Sorry that's the case. I've had a look at your account and performed some maintenance tasks. I've also sent you a password reset email. Please change your password once more and let me know if the issue persists
same is happening to me - unlinked every device, reset password, deleted app etc etc. all the suggestions above. Started to get really annoyed and there's no way to contact support.
Best of all, if the account has been compromised, there's no way to remove payment details. Yes, you can cancel your current plan, but all you need to do to reactivate it is simply click 'reactivate' and doesn't require payment details to be inputted again.
Best of all, if the account has been compromised, there's no way to remove payment details. Yes, you can cancel your current plan, but all you need to do to reactivate it is simply click 'reactivate' and doesn't require payment details to be inputted again.
I've done some more digging and it appears that all those affected are probably playing the same artists. I can tell because my last.fm account was linked to deezer and all the artists I didn't recognise have new profiles on last.fm (which generate new ones if the artist isn't known/hasn't been played before).
I then looked at all the last.fm profiles which are "top fans" i.e. have scrobbled these artists a lot recently. All are uncharacteristic of their taste in music, so I can only deduce that all those with this issue recently are being affected by the same malicious user/hacker.
This isn't a last.fm issue since unlinking the profile and setting two different passwords for both accounts still doesn't kick this other user from my account.
I then looked at all the last.fm profiles which are "top fans" i.e. have scrobbled these artists a lot recently. All are uncharacteristic of their taste in music, so I can only deduce that all those with this issue recently are being affected by the same malicious user/hacker.
This isn't a last.fm issue since unlinking the profile and setting two different passwords for both accounts still doesn't kick this other user from my account.
Hello
I'm having the same problem since yesterday.
Already did password reset, disconnected my cellphone, cleaned cache and cookies on my browser and still have the same problem.
Is there anything else I can do?
I'm having the same problem since yesterday.
Already did password reset, disconnected my cellphone, cleaned cache and cookies on my browser and still have the same problem.
Is there anything else I can do?
Deezer said they are sorry to see me go...
Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device or page.
I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.
Suggested flow music is not even in my language any more and the profile settings indicate a language change.
You guys really need to consider email notifications on login with IP location for security.
Please assist as I'd rather cancel my subscription than deal with this annoyance.
I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.
Suggested flow music is not even in my language any more and the profile settings indicate a language change.
You guys really need to consider email notifications on login with IP location for security.
Please assist as I'd rather cancel my subscription than deal with this annoyance.
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