Solved

My premium account doesn’t work at the moment.

I  am new to Deezer on Xbox and when I first installed and played it everything worked fine but recently if I turn it on it'll play maybe three songs or four songs and it then jumps forwards or backwards and then plays three songs and then after that it'll jump in the previous Direction so if it went forwards then it will jump forwards again and play the same three songs no matter what I do I cannot get this to stop I've uninstalled it I've signed out multiple times it doesn't matter if it's on random it doesn't matter if it's on repeat all it just does this over and over again and I don't know how to fix it. Also when playing deezer are in the car if I turn the car off it restarts the song that was playing when I turn it back on. every single time the car is turned off. it was not doing this previously so I'm not sure what has changed. Itis also playing through some songs way to fast. The bar that tracks the song and shows how long it is is not working properly. It shows the song is 3

Hi all, I cannot seem to find a changelog for the MacOS app. I want to know when it is going to be M1 optimized (not rosetta) in order to be as energy efficient as possible. Thanks@

Why won’t google home connect to Deezer anymore

I'm part of a family subscription on Deezer but I'm paying for a solo subscription that doesn't seem to belong to anyone in our family subscription 

I've been experiencing high data usage on mobile network even though the audio quality is set on basic on both wifi and mobile networks.For a 40min listening session data usage was 400mb.i tried uninstalling the app but the problem was still there.Is there a fix for this?Thanks

I want to remove my user account permanently. How can I do that?

Hi there [user=114554]Angela.Sutcliffe[/user] If you're a Premium subscriber, the use of our app is exclusive to you - this means that it will only play music in 1 device at a time, with up to 3 devices being linked to the account. By using Family (you're meant to share it with your closed ones), you also give other users the possibility to have their own Flow and playlists, without interfering with yours and more devices can be registered. About your 30 day trial, when you subscribe to Family you get a disclaimer the trial would be ended. But you can always chat to our guys in [url=https://support.deezer.com/hc/en-gb/requests/new]support[/url] and see if they can do anything for you ;)

I somehow got this link, is there any way to find the song with this? https://www.deezer.com/track/-3057051902, I don’t know how I got the link, I just clicked share and got this

I keep getting sign in attempts on my account. You email me saying that someone (mainly in US) is attempting to log in.I had this recently where someone actually actually got into my account and kept changing the songs I was listening to.I since changes my password but still getting people trying to log in.Do you not have any security measures?I have been with you for many years but very close to moving to Spotify.What is going on with your security?

The app is not protected like in Ios 15…. The music playing stop even if you open a photo…

i have tried all the trouble shooting issues downloaded and reinstalled the app maybe 10 times already for some reason i cant log into my acc on mobile. even after i linked my facebook acc to try and log in with either my gmail or my facebook not one is working.first started with i wasnt able to save anything to my playlist and next moment i could not log back in please advise. very frustrating. thanks

Hello everybody,I  can’t remember both passwords - neither to my deezer account nor to gmail account with which my deezer account is associated with.How shall I restore my deezer account? 

How to restore my subscription after missing a payment 

Why has my subscription changed from Deezer Family to Deezer premium? My wife and kids have to make an own account in order to be able to listen to their music. And I, as admin, can not change to their profiles. 

Hello, I am Ali Z, an Iranian rapper. I wanted my new song to be played on Deezer Asia's Instagram page or to make a contract. I would be grateful if you could tell me the conditions and I will send the song to you. Thank you.

I had a premium account a while ago but for some reason it kicked me out and when I tried to log back in it gave me a new account but you guys are still taking money from me even though I am not using the paid for version anymore. I would like my account back please or to cancel my subscription

How can I use SongCatcher on my PC desktop? I’ve looked everywhere and don’t find the SongCatcher button or how to launch it.

Hi I have recently upgraded to Deezer Family. My daughter is a the only member with myself as Admin. We are unable to listen to music on our devices at the same time, I thought with Deezer family all members could listen to music at the same time ? Am I wrong ? Thanks 

Hi,  I was logged out off my Deezer account for some reason. Now that I have logged back in, my premium subscription is not associated to my account. I am being asked to create a new payment plan. How can I reattach my current payment plan to my existing Deezer account?  Thank you 

Bonjour je je souhaiterais supprimer mon compte Deezer mais le problème est qu’il me dise que je vais de voir résilier un abonnement que j’ai déjà résilié il y a trois jours.je ne souhaite pas être prélevé car l’abonnement que j’ai actuellement ne me convient pas j’aimerais opter pour un moins cher et individuel.

If My brother have an account in family plan and I wanted to join him, but without loosing my playlist, how can I do it?

У меня щас премиум но надо семейный! Во первых как подписаться, во вторых почему зайдя на сайт мне пишет после 22ого переход на фри?! Фри не надо! Семья надо!!! 

I have Android version 10 and I haven't been able to use my Deezer account for month. I'm still paying monthly for something I can't use. Any suggestions?

Please advise how I cancel my subsciption, I didnt join using IOS or android?