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shirlaine.shekupe
One Hit Wonder
November 4, 2022
Answered

Payment

  • November 4, 2022
  • 1 reply
  • 32 views

I updated my card payment details but it keeps failing. 

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    Best answer by Jaime.Deezer

    Hello @shirlaine.shekupe I am sorry to hear that.
    I would recommend to wait until your current subscription ends and once it is on Free again, login to your account from a PC or Mac via www.deezer.com/offers and subscribe again with your new card.
    If the problem persists, please contact our Deezer Support Team and one of our agents will be able to help.
    Thanks :)

     

    1 reply

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    November 4, 2022

    Hello @shirlaine.shekupe I am sorry to hear that.
    I would recommend to wait until your current subscription ends and once it is on Free again, login to your account from a PC or Mac via www.deezer.com/offers and subscribe again with your new card.
    If the problem persists, please contact our Deezer Support Team and one of our agents will be able to help.
    Thanks :)

     

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