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One Hit Wonder
Willem2811
One Hit Wonder
November 4, 2022
Answered

Wrong abonnement/subscription

  • November 4, 2022
  • 1 reply
  • 42 views

Dear all,

 

Yesterday I subscribed for a abonnement Deezer premium and the first 3 months are free. Now we realised that my wife cannot listen on the same time as I do (sorry). Can we change our abonnement from Deezer premium tot Deezer family?

Hope te hear from you

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    Best answer by Jaime.Deezer

    Hey @Willem2811 if you do so know you’ll be charged immediately for Family, regardless what you paid for premium.
    I’d recommend to contact our Deezer Support Team and discuss with one of our agents if there any possibility for a refund, or add the equivalent time to a Family sub, etc. (I can’t guarantee anything though).
    Thanks :)
     

    1 reply

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    November 4, 2022

    Hey @Willem2811 if you do so know you’ll be charged immediately for Family, regardless what you paid for premium.
    I’d recommend to contact our Deezer Support Team and discuss with one of our agents if there any possibility for a refund, or add the equivalent time to a Family sub, etc. (I can’t guarantee anything though).
    Thanks :)
     

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