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Hello. I paid my Deezer premium subscription on the 24th october

My subscription has been canceled? It has changed from premium to the free service.  This is not my first issue with Deezer. Please advise me as to what has happened and my compensation please. Thank you

Hi @dodgypete007 I have checked your account in our system and your Premium subscription is active now.
Could you please confirm that everything’s fine now?
Thanks