Samsung TV keeps loading and nothing happens (cannot play My Music)

Forum|Forum|7 years ago
August 4, 2019
237 replies
13879 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Best answer by MarekZzz

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Show previous replies

V

Vlerks

Guitar Hero

Hi there everyone,

We're currently looking into this issue so thank you all for reporting it and sharing your feedback. I've gathered data from your comments and passed it on to our devs to help with investigating the issue. Once I get more details, I'll let you know 👍🏼

PS.: this reply is marked as 'best answer' so that you all get an update - the issue isn't resolved.

What is the state of the solution? I am waiting, and waiting, and waiting...

Rudi

Ultimate Superstar

Hi there @Teresinha Bobone

@KatarzynaSkladanowska

Thank you for reporting it to us. The current issue we have with Samsung TVs is being discussed here. Please keep an eye there for updates. Thank you for your patience.

M

Maurizio.Pittau

Guitar Hero

The Deezer App in Smart TV is still not working. Very frustrating and unfair.

I like Deezer platform, but I need the App and I paying for service not working properly . Because there are no updates I decided to cancel my subscription and move to Spotify.

good luck!

D

DeezerGeeza

Roadie

Deezer app in constant loading (spinning wheel) on my Samsung UE49KUhttps://tel:+446500 TV for quite some weeks and longer. Still works on phone thankfully but my daughter is so frustrated at not being able to use the tv to dance and sing to :(

I've reinstalled a couple of times but cant get further than the spinning wheel of doom.

Please help.

Z

Zgy

Roadie

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Same problem here.