Good day, it seems there have been many issues like this. 

The app does not work on our Samsung tv. It just keeps loading. We have updated tv firmware. We cannot uninstall app - we don't have the option. We have reinstalled it. 

Nothing seems to work. It is highly frustrating. 

Please advise how this can be fixed. I emailed someone from Deezer and they sent a rwsponse telling me to unistall from my phone....please note that the trouble is on the app on the tv. 

Hello @jswernich, can you log into your Deezer account on a computer, go to Account settings > My apps, then uninstall the app corresponding to your TV, and finally try to connect again to Deezer on your Samsung TV?

Let me know how it goes!

Hi there @BernardC 

Thanks a lot for coming to us with such detailed feedback - I'll be passing it on to our devs.

The app is still supported but these issues won't be fixed at the moment - we'll be looking to update the app in the future. So for the time being, do you have any Chromecast enabled device to cast from your phone with our Deezer mobile app?

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes .

Thank you so much!

Hi @MarekZzz we’re glad to hear so   Thank you for reporting this - it might help other users, too.

I have the same version and it’s still not playing anything for me. Tried reinstalling and relinking.

Have you checked for firmware updates @edgars.sults? Other users reported an improvement too 

Hi,

When playing a playlist on my samsung TV with the deezer app, it stops playing after one or two songs.

I never had any problem like this untill the deezer app was automatically updated to version 1.0.25 on the 29/4/2020. 

I’ve already deleted the app and reinstalled it. But the outcome is the same.

To me this seems to be a bug in the newest release of the deezer app v 1.0.25.

Can this bug be fixed asap?

Kind regards,

S

Hi there @Steven.DB 

Thanks for letting us know.

Have you tried searching for firmware updates on the TV? If none are available, please try a factory reset and let us know how it goes 

Hi @Rudi,

Thanks for the advice… I checked my firmware… no update possible. I did a factory reset which resulted in having to put all the settings right again, but the problem with Deezer still occurs.

Some extra info about my Samsung TV

Model: QE55Q7FNA

Software version: T-KTM2DEV-1294.1

Deezer keeps loading forever in my Samsung smart tv for the past 2 days,  I already uninstalled, installed it; updated TV firmware, reset tv configuration with no luck.

Other apps like netflix or youtube are working in the tv, and deezer is also working on my tablet

I have the same problem. This is the second time in about 6-9 months that it has happened. I have tried all the fixes suggested without success. When will there be some rock solid stable software as I am fed up paying a subscription and having to use workarounds to use it from my favoured device?

Hi there @Ian Watts @Paola S @Steven.DB 

We're really sorry about that, we can understand why you'd be upset about this.

We've had some issues with our TV app for Samsung and LG TVs over the course of last year, and now we're far behind on an update for it because of that.

Some LG TV users are reporting that this issue has just been fixed - so it could be that a firmware update on Samsung's side can address the problem. In the meantime, we won't wait for that so I'll be passing your details to our teams here at Deezer 

Thanks for the response. I thought it had all got fixed a few months ago when it started working again. However it looks like further changes have been made to the software without sufficient regression testing before implementation. As this only seemed to happen in the last week it should be possible to know what the release was, and hence a good starting point for a fix. The impact is clearly worse while we are all spending more time at home.

My Samsung UHD TV with Smart Hub, has the latest firmware update and I just uninstalled and reinstalled the Deezer App trying to follow each advise given here, however, everytime I try to play a song, it shows the “pause” button, suggesting the song is already playing, but there is no sound and no progress in the “progress bar” (so to speak), time remaining doesn’t show any progress either. Please advise. Thanks. 

What is happening?

I hav not been able to connect to Deezer for 2 days on my Smart TV from Samsung. 

I tried to uninstall, look for updates, ..…

All deezers on our mobile phones works. But not on my TV.

HELP!

Hi there @Juan Renteria @Ian Watts @bluewesome @antoine50 

Thank you for your report and for your patience. This issue has already been escalated internally so that it can be called upon Samsung as well 

Hello @lokesmor, try this: First switch off your TV, then on deezer.com, go to Account Settings > My Applications, you should see the app corresponding to your Smart TV, delete it and try again Deezer on your TV.

Let me know how it goes

My Samsung TV too stopped to Play deezer app. This is the second time in about 6-9 months that it has happened. Deezer app  3.008 Samsung Smart hub last version. No way ti fix it

Unfortunately we're unable to provide an app update for this and LG TVs for quite a while @Stefano Gronchi - but we're working on it 

I Have still the same problem for almost 3 months, and I have software version 2023 van Samsung TV (was the latest version said Samsung). I think they didn’t get the problem resolved!!

I have the same problem in my samsung tv. Just loading forever for no reason but it never starts no matter how long you wait. // as another user says, other apps are working perfect this is the only one not working ( youtube / Netflix / spotify as an example ).

Hi @antoine50 @bluewesome,

Can you please tell me what troubleshooting process you guys tried so far? Is the TV Firmware updated? 

Hi,

I have the same problem on Panasonic TX-47AS650. Deezer keeps loading and nothing happens next. It appears 5 months ago. 

Today I uninstalled and installed app again but without any results. Do you have further advice? 

Is there any chance that this bug will be repaired? 
 

Hey @Blazejb 

Thanks for reporting this.

With Panasonic, this should've been fixed. Can you try updating the device's firmware?

For more info, please see here