Hello all,

I’m using Deezer on iOS without any issues.

Also it works in web browser (quite slow actually, but it works).

But Windows 10 (version 1709) Deezer desktop app (version 4.17.10) is not loading music at all. I play a song and it’s buffering every 2-4 seconds. That means I can listen to a 3 min song in about 10 mins which is not ok at all. Do you have any issues with the app?

Also on my Samsung TV it worked until 1 month ago. It’s keep loading and nothing happens. I can leave it for 30mins and nothing is changing. I’ve deleted the deezer app and reinstalled and same thing is happening. Do you have any resolution on this?

Thank you,

Ionut

Hi to all community.

I recently have a trouble with Deezer app on my samsung tv UE65MUxxx.

When I launch the app, home page is displayed. It's ok with any part of the home page. I mean I can play my Flow or select and play any suggestion of the home page.

But when I want to access to "my music", a neverending loading page appears… I just can't access to "my music"... 

I tried to uninstall and install again the app but I have the same problem…

Couls anyone can help ?

Thanks a lot

Hi @Ludovic Wacquez 

I believe that most of the TV apps are going to have a refresh/update over the next few months… hang in there hopefully sooner rather than later! :) 

Please assist, I cant access 'my music' from my Samsung Smart TV.  All other devices work fine.  I have reinstalled app, unlinked account, linked it back, tried again  but not winning.  I use my TV app the most of all devices.  I can sign in and access home page only. Please help

I see many people have been complaining about the same issue for so many months.  How can we all pay monthly fees and the app on the Samsung TV does not work? I cant access any of 'my music' it just hangs.  It takes hours to get your favourites into playlists from other devices (because this cant be done from the tv)  and then you end up not being able to listen to the playlists? What are we paying for? I'm on a premium subscription.  I have reinstalled the app and unlinked account and linked again.  NOTHING WORKS

Same issue here. Very frustrating.

Deezer dev, has the update aforementioned been pushed in all region?

Hi there @Lynette Steyn 

Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

This topic has comments for months due to previous outages - which were fixed. So, for anyone who has a similar problem, please visit this topic here as it's new.

Hi there @Ionut Stancu 

Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

You serious? Unacceptable! Solve the problem! We are paying customers and we have the right to a working service. I am not paying for this crap anymore!