Samsung TV keeps loading and nothing happens (cannot play My Music)

Same here, app stuck at loading screen.

I had Same problem too... I call nett server, boiting device, try to change dns.... Etc. Fuck the app and Samsung. Last update to my tv 2017 when i byet

HI.
I haven't been able to access my deezer account for a few days now. When I try to open the app, it just keeps loading for an eternity. I tried to delete the app and reinstall it, but it keeps doing the same thing. It will only show me the 1.25 version, and won't install it and/or open it. I also tried to access smarthub on TV, then reset, and then reinstall, but still no other response but fail.
I have used my deezer account/app on my Samsung TV almost daily until it crashed a few days ago.

/Tine.

Hi there everyone,

We're currently looking into this issue so thank you all for reporting it and sharing your feedback. I've gathered data from your comments and passed it on to our devs to help with investigating the issue. Once I get more details, I'll let you know 👍🏼

PS.: this reply is marked as 'best answer' so that you all get an update - the issue isn't resolved.

For about 2 months now, deezer will never start on my Samsung TV. It first displays "Loading deezer ..." then I have the logo with the spinning drawing and it stays there forever (at least several hours). I see the LED's flickering on the Internet gateway, but nothing happens.

I tried to connect via cable, via 2.4GHz and via 5GHz, but to no avail. I have deezer on my iPhone, and using the same wireless network, the app starts and works.
I tried to reset the router to factory default, even replaced it, I also performed a RTFD of the TV, de-installed, re-installed... Even unplug it for long periods to be sure all clears... I really have no idea what may be wrong.
I noticed that even opening the deezer website from the smart TV is not possible. The page is blank (different than reporting an error). I thought it might be malware, so I removed all I could.

I am completely clueless. I have very little experience on debugging the smart TV, so, I can't see where the issue is. I removed all I could from the smart TV, it has no support for live updates, so I can't try this. I de-installed all I could but that doesn't solve the issue either.

Do you have any idea how I can debug this?

I see that the app is already quite old (2018), maybe it is no longer supported by your servers...

Thanks!
Bernard

You better be quick to fix this. I am paying for nothing. Do we get a refund? Deezer has nice music, but to be honest your support is of the poorest.
Last time I can wait for your fix. Next time I churn.

Seems to be a duplicate of this one.

I had Deezer last year and just got it again. It never would load on my TV. IMO Deezer is a waste!!

Hi, I also have the same issue since 2w on my UE40JU6410 Samsung TV. The app gets stuck on the loading page. Firmware of my TV is up to date, Smarthub has been reset, Deezer app has been reinstalled but still the same issue. Please get this bug fixed asap as I am using it very often and do pay for it to work smoothly.

hi why Deezer is not working on my tv samsung smart tv im buy Deezer premiom and Deezer stop work on my tv why? For what i must pay?