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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13879 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Roadie
    Lynette Steyn
    Roadie
    November 8, 2019

    I see many people have been complaining about the same issue for so many months.  How can we all pay monthly fees and the app on the Samsung TV does not work? I cant access any of 'my music' it just hangs.  It takes hours to get your favourites into playlists from other devices (because this cant be done from the tv)  and then you end up not being able to listen to the playlists? What are we paying for? I'm on a premium subscription.  I have reinstalled the app and unlinked account and linked again.  NOTHING WORKS

      Roadie
      Yann_
      Roadie
      November 8, 2019

       I cant access any of 'my music' it just hangs.  It takes hours to get your favourites into playlists from other devices (because this cant be done from the tv)  and then you end up not being able to listen to the playlists? What are we paying for? I'm on a premium subscription.  I have reinstalled the app and unlinked account and linked again.  NOTHING WORKS

      Same issue here. Very frustrating.

      Deezer dev, has the update aforementioned been pushed in all region?

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      November 10, 2019

      Hi there @Lynette Steyn 

      Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

      This topic has comments for months due to previous outages - which were fixed. So, for anyone who has a similar problem, please visit this topic here as it's new.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        November 10, 2019

        Hi there @Ionut Stancu 

        Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

        Guitar Hero
        M I N E
        Guitar Hero
        November 11, 2019

        Hi there@carole swan

        We're looking into this issue, that's why I've moved your comment here. Thank you for your patience.

        You serious? Unacceptable! Solve the problem! We are paying customers and we have the right to a working service. I am not paying for this crap anymore! 

          Guitar Hero
          M I N E
          Guitar Hero
          November 11, 2019

          Hi there@Lynette Steyn 

          Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

          This topic has comments for months due to previous outages - which were fixed. So, for anyone who has a similar problem, please visit this topic here as it's new.

          "Restart your internet router” Really? Really? The problem is clearly with our routers but with your servers! 

          Guitar Hero
          M I N E
          Guitar Hero
          November 11, 2019

          Please assist, I cant access 'my music' from my Samsung Smart TV.  All other devices work fine.  I have reinstalled app, unlinked account, linked it back, tried again  but not winning.  I use my TV app the most of all devices.  I can sign in and access home page only. Please help

          Same problem here. Seriously, what is wrong with Deezer? On the moment? Everything! 

          Rediculous that we pay about €10 a month for this worthless app! 

            Roadie
            Ionut Stancu
            Roadie
            November 11, 2019

            Besides that, please understand that my main concern is about the desktop app which does not work at all. Internet is working fine on the laptop, web browser is fine, but app is not.

              Rudi
              Ultimate Superstar
              Rudi
              Ultimate Superstar
              November 12, 2019

              Hi there @M I N E 

              Sorry you feel that way, we can understand your frustration. We're working on this again, but we also need Samsung's support on this one. Keep an eye on this topic for updates, please :thumbsup_tone2:

              Guitar Hero
              Zorp
              Guitar Hero
              November 22, 2019

              Please assist, I cant access 'my music' from my Samsung Smart TV.  All other devices work fine.  I have reinstalled app, unlinked account, linked it back, tried again  but not winning.  I use my TV app the most of all devices.  I can sign in and access home page only. Please help

              Same problem for around 2 weeks now! 

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