Samsung TV keeps loading and nothing happens (cannot play My Music)

Hi there @buzby62 

Thanks for reaching out to us. We're not entirely sure yet, we're still investigating this and we're reporting to our dev team all users, including you, that are affected by this issue. As soon as we have an update, I'll be sharing here and here.

Hi there @buzby62 @Zorp @grka @clato @RikOnderwater @zevekar 

Thanks for reaching out to us. We're sorry you're having this frustrating issue.

We're still investigating this and we're reporting to our dev team all users, including you, that are being affected by this issue. As soon as we have an update, I'll be sharing here 

So there's basically no news. It feels like Deezer doesn't really takes this seriously. Is the problem so big that it takes nearly a month to fix it? To be honest; it sounds like you don't even know what causes the problems yet. So how can we expect a solution in the near future? 

We are paying for a service which is down for almost a month. 

We're very sorry, @RikOnderwater. We're still waiting for an update, but our devs are working on this. It also doesn't depend just on us.

Once we have more developments, I'll let you know.

Same problem here and its frustrating not having any response. Its not a free up. I have a Samsung Smart TV "The Frame" the app opens but when select to play anything. The songs never start. When can we have a solution?? Or do we need to migrate to a different app?

Hi @Mreyes we are very sorry, we do not want to cause frustration  I have forwarded your case to the responsible team as well. It seems to be a bigger bug. Therefore, we do not have any expected date of a fix. Apologies for any inconvenience caused. 

Same problem here. Also, when I select the option “Popular” in the top toolbar, the app freezes and I can’t do anything in it - just close it. 

Do you know when this will be fixed? 

 

Same problem here with my Samsung TV.

My music keeps loading. 

Populair music makes the app freeze. 

This problem is already for weeks. Time for bugfix asap please.

Dear Rudi,

please provide current status of the issue? I think we can know it for 4 months already on the issue? What have been done? What resolve planned time? Did you contact Samsung, or issue on your side? Please provide updates on the status, solution plan, current status nest steps & prognoses ...

What a SOLUTION?