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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13879 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Roadie
    carole swan
    Roadie
    September 7, 2019
    I have had deezer for sometime both on mobile and app on tv. It’s now not uploading to tv. When will this be sorted given I am paying for a service. Thank you
      Roadie
      DominikPinc
      Roadie
      September 7, 2019
      Same here. :(

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        September 8, 2019
        Hi there @carole swan

        We're looking into this issue, that's why I've moved your comment here. Thank you for your patience.
        Guitar Hero
        finej
        Guitar Hero
        September 12, 2019
        The app is working again for me.
          Guitar Hero
          Vlerks
          Guitar Hero
          September 12, 2019
          This morning the app works again too. 👍
            Guitar Hero
            Joerinl
            Guitar Hero
            September 12, 2019
            Works for me as well! took some time, but thumbs up anyway!!
              Roadie
              Ionut Stancu
              Roadie
              November 7, 2019

              Hello all,

              I’m using Deezer on iOS without any issues.

              Also it works in web browser (quite slow actually, but it works).

              But Windows 10 (version 1709) Deezer desktop app (version 4.17.10) is not loading music at all. I play a song and it’s buffering every 2-4 seconds. That means I can listen to a 3 min song in about 10 mins which is not ok at all. Do you have any issues with the app?

              Also on my Samsung TV it worked until 1 month ago. It’s keep loading and nothing happens. I can leave it for 30mins and nothing is changing. I’ve deleted the deezer app and reinstalled and same thing is happening. Do you have any resolution on this?

              Thank you,

              Ionut

                Roadie
                Ludovic Wacquez
                Roadie
                November 8, 2019

                Hi to all community.

                I recently have a trouble with Deezer app on my samsung tv UE65MUxxx.

                When I launch the app, home page is displayed. It's ok with any part of the home page. I mean I can play my Flow or select and play any suggestion of the home page.

                But when I want to access to "my music", a neverending loading page appears… I just can't access to "my music"... 

                I tried to uninstall and install again the app but I have the same problem…

                Couls anyone can help ?

                 

                Thanks a lot

                Rob Igo
                Ultimate Superstar
                Rob Igo
                The OG
                November 8, 2019

                Hi @Ludovic Wacquez 

                 

                I believe that most of the TV apps are going to have a refresh/update over the next few months… hang in there hopefully sooner rather than later! :) 

                I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
                Roadie
                Lynette Steyn
                Roadie
                November 8, 2019

                Please assist, I cant access 'my music' from my Samsung Smart TV.  All other devices work fine.  I have reinstalled app, unlinked account, linked it back, tried again  but not winning.  I use my TV app the most of all devices.  I can sign in and access home page only. Please help

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