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Samsung TV keeps loading and nothing happens (cannot play My Music)

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C
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To say I am disappointed is an understatement. You have advised me a the community that your developers are working on the known Samsung TV app issue for months now. Still nothing is working and whilst we all sit in silence. we are all billed for a service that does not work!  Please can you advise all of us an exact date that the app will be repaired by for Samsung TV's?

M
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Same problem here and its frustrating not having any response. Its not a free up. I have a Samsung Smart TV "The Frame" the app opens but when select to play anything. The songs never start. When can we have a solution?? Or do we need to migrate to a different app?

R
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Hey, another month has passed and nothing has happened. My model is Samsung UE49KS7502.

S
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Same here, app stuck at loading screen.
M
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Please assist, I cant access 'my music' from my Samsung Smart TV.  All other devices work fine.  I have reinstalled app, unlinked account, linked it back, tried again  but not winning.  I use my TV app the most of all devices.  I can sign in and access home page only. Please help

 

Same problem here. Also, when I select the option “Popular” in the top toolbar, the app freezes and I can’t do anything in it - just close it. 

Do you know when this will be fixed? 

 

Rudi
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Hey @BernardC 

We totally get you, apologies for the experience.

What I can assure you is that 2021 is the year we're focusing on reliability and connectivity, especially because of the issues you mentioned. Please bear with us, our investment is focused on improving the performance of the experience when listening to Deezer :pray_tone2:

C
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When is this going to be fixed? The last Deezer update was 12/06/2018 (Samsung TV).

 

I
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I’m not sure the model of TV is the issue here !

I have the same Samsung tv as last year & Deezer played fine on it last year in Spain. 
Previous to that the connection issue was eventually resolved.

However the connection issue occurred again earlier this year on the same tv in my villa in Spain. Nothing else had changed.

The response from Deezer was the same this year as last year. “It’s a technical issue that we are sorting out with Samsung & we are nearly there” 

Todate, many months later. Deezer is still trying to fix this issue & after all this time, inconvenience & no reduction in the monthly fee, the connection  issue still remains. It’s simply not good enough Deezer !

 

L
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Same problem here with my Samsung TV.

My music keeps loading. 

Populair music makes the app freeze. 

This problem is already for weeks. Time for bugfix asap please.

zevekar
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Userlevel 2

Dear Rudi/Team,

please provide current status of the issue? I think we can know it for 4 months already on the issue? What have been done? What resolve planned time? Did you contact Samsung, or issue on your side? Please provide updates on the status, solution plan, current status nest steps & prognoses …

 

ЯZ
E
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For me the app loads, but when I start to play music there is no sound and the seeker just stays at 00:00. Been like this since I bought my TV. Other apps on the iPhone and Xbox work fine. :(

M
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My music is not loading on samsung tv app

Rudi
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Thanks @Raphael.Moriscot we should have info around the launch of our new app very soon, stay tuned! :relaxed:

A
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Jaime,

I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

Cheers

 

It happens to me too. With YouTube or Netflix it goes smoothly, so it is an issue with Deezer App for Samsung TV.

Yula
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Jaime,

I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

Cheers

 

It happens to me too. With YouTube or Netflix it goes smoothly, so it is an issue with Deezer App for Samsung TV.

Yes, it is. A new version of the Samsung TV App will be live very soon and will solve these issues! Hold on tight:muscle_tone4:

(She/her) add your pronouns to your signature!
B
I had Same problem too... I call nett server, boiting device, try to change dns.... Etc. Fuck the app and Samsung. Last update to my tv 2017 when i byet
M
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Hello.  when finally this update of the application for samsung.  I CANNOT use the app! Samsung 65

ks 8000

X
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The same problem. Deezer still not working on Samsung Smart tv.
J
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Is there an issue with the Deezer Apo for Samsung TV?  I tried to reset the tv to factory settings of the TV twice. But at all times, I am able to sign in but that the only thing that I could do. It just loads.... Until I am forced to close the app.

I removed  other apps but it is still not working. I have a Deezer Hifi account and my TV is last year's model of giant QLED so I could say it is fairly new. I was away from home for a month and I just realized its not working now.

Rudi
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Hi there @gfdreyer @SalomeM @bubbleduncan @Jiro1 @Maico 

Thank you all for reporting this. It could be that this issue has returned. Have you had any firmware updates recently?

Please let me know so that I can pass this info to our developers :pray_tone2:

B
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Deezer samsung App de açılmıyor....
Rudi
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Hey @Felipe Caroé 

There haven't been any changes on our side during this reported period - so I wonder if a factory reset could work for you - if Samsung has recently updated the TV's firmware, this could be causing the issue.

Could you please double-check from your side with Samsung? We'll be reporting this further here too, rest assured :thumbsup_tone2:

Rudi
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Hi there @carole swan

We're looking into this issue, that's why I've moved your comment here. Thank you for your patience.
Koffiato
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For me the app loads, but when I start to play music there is no sound and the seeker just stays at 00:00. Been like this since I bought my TV. Other apps on the iPhone and Xbox work fine. :(


So I wanted to jump ship to Deezer because of TIDAL's Tizen app is broken. Turns out Deezer is in no way different as I have this issue as well. So far I tried:  1-) Checking updates  2-) Reboot TV, uninstall the app, reboot TV, install the app, reboot TV and then try using it. And any combination of these.   3-) Signing in with my free account or just trying the demo version.   4-) Tried wired or wireless connections.  5-) Rebooting my modem and/or turning it off/on.   6-) Resetting and setting up my modem AND my TV.   7-) Cleaning out app cache/data.  8-) Tried OpenDNS, Google Public DNS, CloudFlare DNS and my IPS's local and remote DNS's.   Like c'mon. TIDAL and Deezer is being ridiculous. It's easy to see why non Hi-Fi peeps prefer Spotify, because it works. It works on a device that Deezer and TIDAL doesn't. I'm immensely disappointed at this.   Please, fix this.

 

Rudi
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Hi there @buzby62 

Thanks for reaching out to us. We're not entirely sure yet, we're still investigating this and we're reporting to our dev team all users, including you, that are affected by this issue. As soon as we have an update, I'll be sharing here and here.

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