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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13879 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Roadie
    Samuel.Habangana
    Roadie
    August 16, 2019
    Same issue on my UA49KU7351K, gets stuck on the loading page, despite latest firmwire or deleting and reinstalling
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    August 16, 2019
    Hey @Samuel.Habangana @Ingrid Van der Borght @Jim88james @tomekkarpiel007

    Sorry about that. Please keep up with our updates here in this thread.
    Guitar Hero
    Bakanudo
    Guitar Hero
    August 17, 2019
    Still waiting to start using the Deezer app. from my Tv Samsung S7I. I bought the HiFi option five days ago, so I´m paying for nothing. Do I get a refund?. How long I have to continue waiting?
      Roadie
      Treemaddog
      Roadie
      August 17, 2019
      Premium family account holder

      Like others have reported the Deezer App on my samsung tv has stopped working it gets stuck with logo and the forever rotating loading roundel not getting to the login page

      Not sure if this is of any relevance, the tv still showing the old style logo rather than updated 'fresh' one, maybe this App is out of date and needs Samsung to push out an update?

      Our other Samsung android devices phones, tablets, and ios devices are working and in each case they are displaying the new logo/icon
        One Hit Wonder
        Bülen1987
        One Hit Wonder
        August 18, 2019
        D

        eezer samsung televizyonda artık çalışmıyor.Hesaba giriş yok.Sonsuz döngü de kalıyor.
        One Hit Wonder
        Bülen1987
        One Hit Wonder
        August 18, 2019
        Deezer samsung App de açılmıyor....
        Roadie
        Garethstyles
        Roadie
        August 18, 2019
        H

        i for the last two weeks the app has not been working on a Samsung TV please can you advise when this will be fixed I’ve been looking online it seems like everybody is experiencing the same issues I have tried uninstalling the app reinstalling it this makes a difference you get the Deezer opening signed up with a the wheel and it never loads

        Roadie
        hunt roger
        Roadie
        August 19, 2019
        Hi
        Yep we have exactly same problem..
        It will not load
        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        August 19, 2019
        Hi there @Bakanudo @Treemaddog @Bülen1987 @Garethstyles @hunt roger

        Unfortunately we're still working to solve this problem. Please beat with us a bit longer.
          Guitar Hero
          Maurizio.Pittau
          Guitar Hero
          August 19, 2019
          I've a premium Deezer subscription, It was working the last couple of years, but now I'am unable to access the Deezer app on my Samsung tv. When I click the App I see just a loading signal and the Deezer logo. I can still access it on my desk top and iPhone.
          Show more replies
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