One Hit Wonder

Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

Forum|Forum|7 years ago
August 4, 2019
237 replies
13879 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Best answer by MarekZzz

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Show previous replies

Guitar Hero

Guitar Hero

How much longer do you need. It's been 2 months and it's still not working.... I got the same issue on both my samsung TV and Samsung sound system.

Rudi

Ultimate Superstar

Hi @Maurizio.Pittau

@Jamie Stevens

Thank you for reporting it to us. We need more time, we depend on different factors, including Samsung. But please bear with us 🙏🏼

S

Schakers

One Hit Wonder

Hi,

Just wondering if there's any update on above issue regarding the use of app on Samsung TV?
I'm currently paying for a service which is not fully available, this has been limited for some time now.

Appreciate some assistance on the matter.

Regards Louise

M

Maurizio.Pittau

Guitar Hero

Still no updates? We are paying for nothing at the moment. If the problem persists you should consider a refund for users who are facing this issue related the Deezer App.

I use manly Deezer with my SmartTV. I love Deezer, but if the issues will be not sorted soon I will pass to the main competitor.

thanks

X

xmickazx

One Hit Wonder

The same problem. Deezer still not working on Samsung Smart tv.

S

stevengallagher5

Roadie

I have been a Deezer customer for over 2 years. Currently paying for the premium package yet the app will not work on my Samsung KS8000 smart TV.

Ive spent a considerable amount of time resetting my tv, dowloading the latest software, uninstalling deezer and reinstalling. I even had Samasung support remotely reset my apps, however Deezer does not work. Extremely frustrating.

Do you suggest I cancel my subscription if I cant use the app?

J

Jamie Stevens

Guitar Hero

So it turns out this has been going on for around 8 months as if you search the forums there are reports of this issue from back then...

This is beyond a joke Deezer.. it is clearly somthing wrong with your TV App with Samsung.. simply push an update to it through the samsung App store and get it over with. There is clearly an error establishing a link to the deezer server to produce the login screen ect. Hence the Devices keep sending out requests (loading circle) and awaiting a reply.

Enough of the whole "we will send a request to our dev team " Replies. Because clearly nothing is being sorted out.

Or maybe I should demand a partial refund for the limited service offered on 2 of my main devices I use which i can no longer access for the past 5 months, yet you continue to advertise it for.

Probably better off going back to spotify.